Business Performance

This book presents a holistic approach to performance management, encompassing both personal performance and the development of a learning organization. I hope it supports you on your performance journey.

Leveraging her lifelong passion for high performance, Agnes Cserhati – a globally acclaimed performance coach and leadership expert – has distilled decades of experience working with some of the world's top leaders into the 12 key principles that unlock the secret to high performance. With razor-sharp precision, alongside her unrivalled ability to cut to the chase, Cserhati reveals actionable insights that will inspire, challenge, and motivate you to accelerate your success. Master pivotal shifts and strategies that distinguish exceptional leaders and reframe your perspective on success.

Learn how to enhance workforce performance, strengthen workforce retention, and better your leadership by cultivating and expanding on your company's culture with The Power of Company Culture.

We’re in the middle of the most significant transformation in work in over a century. As leading an organization or team becomes more complex and employee expectations grow, a single factor remains the core driver of fulfilled, high-performing teams—the belief that their work is meaningful. Meaningful Work leverages the science of positive psychology to make the business case for making meaning the cornerstone of leadership. Authors Wes Adams and Tamara Myles, advisors to some of the world’s most admired companies, lay out a practical playbook to help every employee do their best work.

Many medical professionals feel like they've been studying their whole life, through medical school, working as a registrar, and then specialist training, but despite all that study they feel like they have never learned how to run a successful business. They build a business around their medical skills, but despite their high level of medical achievement they feel like their finances, overall stress levels and personal life are suffering, and they don't know where to start to fix it.

This isn’t just another career book. Elite Performance for Managers is a guide that delivers on its promise to revolutionize your professional journey. Talbot A. Stark uses his unique triad of experience in international finance, the US military, and Silicon Valley to share life-changing knowledge that challenges you to be accountable for your career and take control of your destiny.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

Many companies try to save money and underestimate the importance of project management. You know better than anyone else that project management is more than just quickly briefing your team during work. Even startups with small budgets invest in a project manager (PM) because it's no longer a secret that a skilled project manager can save companies 28 times more money since their output is more reliable.

In today's fast-paced, competitive business environment, organizations must constantly adapt and evolve to stay ahead. Performance Engineering: Designing the Ultimate Success Roadmap is a comprehensive guide that provides listeners with the knowledge and tools necessary to engineer high-performance organizations.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The challenges of high performance and leadership are explored in depth and are illustrated with insights, interviews, and case studies from the military, sporting, and corporate worlds. The material includes a proprietary performance model that can be applied to a wide spectrum of organizations.

In an increasingly cost conscious world, control over your organisation's income and expenditure is vital. For most successful organisations this control begins with a Budgeting process that sets the scene and forms the basis for the business operation for the year ahead. But for many people budgeting is a time-consuming nuisance to be endured with as little patience and commitment as is possible, sometimes with little or no understanding of what it entails.

"Il est finalement plus facile de vendre quand quelqu'un achète", aurait dit Gracchus Cassar. Cet aphorisme que le regretté Francis Blanche n'aurait pas démenti - lui qui voulait "penser le changement" plutôt que "changer le pansement" - place la performance commerciale dans sa juste perspective. Juste au sens de la justesse. Éric Vérin, qui a déroulé du câble sur le sujet dont il traite ici, situe chaque étape de la vente dans le contrepoint des étapes de l'achat.

Welcome to the beginning of the journey...the transformation of your company from lackluster to dazzling. By the end of this audiobook, you will have a proven system to take your company anywhere. Whatever legacy you want to create - it’s yours. If you are going to spend a year or more in this business, you might as well make it into a business that energizes and inspires you. You just need to decide what you want, and we’ll show you how to build it.

This book is about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down like a runaway clown car; faced legal or ethical problems that needed the wisdom of Solomon to sort out while they roiled your guts at night; or sat on the stand across from some third-rate Perry Mason or tried to be one yourself.

High Performance Habits will show you how to dramatically influence your results in life and accelerate your path to success just by developing growth habits. This step-by-step guidebook reveals how ordinary people from all walks of life can easily leverage the power of their mind-sets to become extraordinarily successful in all areas of their lives, regardless of the stage of life they are in.

What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.

How to overcome stage fright and performance anxiety and perform at your peak - using NLP and visualization.

High performance in the sales arena is a matter of strategy and discipline. Top sales people are those who have disciplined themselves to do what others aren't willing to do, or don't know how to do. In this high-powered, fast-paced program, you'll get a blueprint for success that is certain to take your sales results to the next level.

If no further changes are made, it will take 132 years to reach full gender parity across education, economic participation and opportunity, and political empowerment! When women learn how to be heard, true leadership with positive social and economic results is seen. They can balance assertiveness with care, management with team empowerment, and create a workplace environment that is inclusive, safe, and productive. The challenge for many female leaders isn't their leadership skills, it's finding their voice!