Business Performance

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

Facing organizational silos or resistance to change? Stakeholders pulling in different directions? Can’t align, get real buy-in, or jumpstart implementation? The problem is traditional planning no longer guarantees success. Rapid change, uncertainty, new technologies, and a flatter world call for a new approach. The award-winning Strategy-In-Action tells how companies ended the long-standing divorce between planners and implementers.

The Catalyst Effect identifies the behaviors and skills needed to lead from wherever you are, regardless of your role or title. It describes powerful leadership and teamwork principles—12 clearly defined competencies, based on field research with professionals in business, sports, the arts, and non-profit organizations—that will elevate the performance of individuals, teams, and your entire organization.

Talent in the workplace is increasingly identified as a key factor in determining success. If effectively managed it has the potential to be a productive resource capable of adding value and competitive advantage to an organization. The Talent Powered Organization takes a strategic yet practical view of talent. Drawing on research and real-life experiences with clients, the authors provide a series of conceptual frameworks to attract, develop, and retain the best workforce.

What do effective leaders do differently, that creates high performance? Your people are your greatest source of competitive advantage. How you lead and develop them cannot be left to chance. If you fail to do this, you could be out of a job or risk closing the doors of your business forever. Liberating Leadership is an award-winning programme, capable of delivering significant improvements in bottom line performance, in all types of business. If you are responsible for leading people this audiobook is a must!

Welcome to the beginning of the journey...the transformation of your company from lackluster to dazzling. By the end of this audiobook, you will have a proven system to take your company anywhere. Whatever legacy you want to create - it’s yours. If you are going to spend a year or more in this business, you might as well make it into a business that energizes and inspires you. You just need to decide what you want, and we’ll show you how to build it.

The Bridge to Excellence is not just a means of getting your organization from the beginning to the end of a particular journey. It is the organization and every organization has a Bridge, whether utilized or not. Does your Bridge take your organization across the roiling rivers of competition, technological change, evolving customer preferences, workforce changes, supply chain disruptions, pandemics, regulation, and more? Does it carry you over all of this to the goal of Sustainable Excellence, or does it take you somewhere else?

This isn’t just another career book. Elite Performance for Managers is a guide that delivers on its promise to revolutionize your professional journey. Talbot A. Stark uses his unique triad of experience in international finance, the US military, and Silicon Valley to share life-changing knowledge that challenges you to be accountable for your career and take control of your destiny.

Michael Jordan was undoubtedly the greatest basketball player of all time, unless of course you are a Lebron James fan. Despite his incredible success as a player, Jordan could not have won 6 championships on his own. The championships, which made him a true idol were part of a team effort. Just like in sports, high-performance teams are crucial to the success of any business. Whether you’re a large or mid-size firm, if your teams aren’t performing at an optimum level, you’re losing at least some of your return on investment. Think about it.

In a globalized world, where multinational companies have extensive power over millions of people, building positive organizational performance requires global leaders with virtues. Organizations, especially multinational ones, may be crucial engines of social and economic progress; global leaders' virtues and character strengths may be strong drivers of such an endeavor. Drawing on the Positive Organizational Scholarship movement, this book aims to provide a holistic approach to the virtues of leaders.

In Blind Spots, you will discover how false assumptions, emotional detachment, outdated core beliefs, and unconscious habits can conspire against you, block your progress as well as your performance. This book isn’t just theory, it includes real-life examples and offers practical solutions for dealing with them in ways that benefit you, your teams, and your organization.

Especialista em mindset de crescimento, conceito desenvolvido pela psicóloga Carol Dweck, Eduardo Briceño alerta que estamos nos tornando prisioneiros do desempenho crônico: emendamos uma tarefa na outra, sempre buscando a máxima qualidade. Essa maratona interminável resulta em frustração e estagnação. É como se estivéssemos numa roda de hamster, correndo loucamente sem chegar a lugar algum – o que o autor chama de paradoxo da performance.

As a leader, you face tough choices every day. The stakes are high, and a lack of clarity - with yourself, your team, and organizational focus - can be devastating. Debra Van Cleve’s The Clarity Effect: Simple Leadership Principles to Create a Culture of Purpose, Passion, and Performance provides business strategies and hands-on exercises, so you can elevate your leadership style, achieve high-performance teams, and create long-term organizational success.

Bill Lucia and Deb Kelly embarked on a journey to transform their company. Together with the best executive team in the business, a workforce with unparalleled passion and commitment to serve, and a handful of really smart partners, they have proven that anything is possible when you truly unleash the power of your people. This book tells you how they did that and how you can too.

本書は、新人マネジャー、リーダー層も含むマネジメント層の日頃の課題となる、コミュニケーションのズレによって生じる人が動いてくれない問題、、、

In an evolving business world, previous sales and marketing practices no longer produce the outcomes they once did. The traditional model of siloed sales and marketing departments don’t either. Companies who can’t keep up risk falling behind.

As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story?

Success is built on connections we make with people and ideas. Whether it's connecting with customers to improve their service experience, or connecting with the strategic business plan and objectives for the coming year, the foundation for success starts with connection. In Connect, Keith Harrell and Hattie Hill reveal the seven core competencies needed to connect individuals and organizations in order to heighten productivity and to maximize personal and professional success.

The Principles of Cartel Disruption shares business principles for innovation, incubation, disruption, acceleration, and maximizing growth through the various stages of a company’s lifecycle. This easy-to-follow blueprint is the result of 30 years of successful entrepreneurial toughness and the experience of maximizing value through aligning people, process, strategy, and sustainability.

For the members of the US Air Force Thunderbirds, teamwork is literally a matter of life and death. On maneuvers like the one pictured on the cover, the gap between jets is as little as 18 inches. The surge of momentum that comes with that level of closure has an incredibly positive impact on the team's mission. As you might imagine, sustaining that distance relies on the highest levels of trust.