Business Performance

Kaizen is a Japanese philosophy that is responsible for driving the success of several organizations not just in Japan, but across the world. It explores simple, actionable, yet highly effective ideas that have the power to transform the destiny of your start-up. If you want to use the Japanese philosophy that is powering the results of several organizations all over the world, click on the “Buy Now” button to get your copy today!

Zero-Based Budgeting (ZBB) is making a comeback and has made it to the top of the list of most adopted management tools among executives in leading global organizations. As we enter an unprecedented era of economic unpredictability, disruptive technologies, globalization, and fierce competition, companies are increasingly finding themselves in search of money to invest in new initiatives which have caused a resurgence in ZBB as a tool of choice among executives.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

This authoritative volume on human resource management is highly recommended listening for the small business owners and HR professionals. Written by an acknowledged expert in all areas of business management, Managing Employee Performance is a well-organized guide to understanding this vitally important area of your business.

You work hard every day, maybe have kids, pets, obligations, and so many distractions, but you also have an itch to work on that money-making idea. Maybe, you already do have a lil' side hustle going on, but not really sure if you're doing it right or not. I mean, there's legal issues, tax issues, growth opportunities, marketing, and so much more that you really need clarity on, right? I'm Hamid Yaz, a professional marketing and business strategy advisor, who specializes in high-performance entrepreneurs who are taking their business to the next level.

As finanças da sua empresa estão intimidando você? Se os números e o jargão parecem incompreensíveis, este audiolivro vai te ajudar. Ele explica os fundamentos de contabilidade de forma clara e objetiva, apresentando os principais termos e conceitos da área.

Selling is the art of convincing people to your way of thinking, and it is not just isolated to products or services. It is also related to ideas. The Sales Messenger is especially beneficial to sales professionals, but it is also a practical, informative book that can benefit anyone because everybody is selling something in one form or another.

A young, ambitious advisor, Alex runs as hard as he can until he gets his first client, his second, his third. Finally, he gets to a point that he's got a solid client base but...he's always on. He takes calls at dinner and right before bed and he spends nearly every weekend giving seminars. His relationship starts falling apart, and his quality of life plummets. He can't get off the hamster wheel.