Business Performance

When Paul Kusserow began consulting for Amedisys, the home healthcare company was on the brink of collapse. Its stock had fallen to less than $11 per share, and it had to borrow money to pay a massive government fine. Six months later, Kusserow became its CEO. Under his leadership, Amedisys dramatically improved operations, increased its market capitalization by over tenfold, and took its place among the country's top home care and hospice businesses. In this in-depth case study, Kusserow explains how he achieved this stunning turnaround.

"For many years I struggled to lead in a difficult environment. My colleagues seemed to thrive on conflict. I sure didn't. I tried to be a servant, but I couldn't compete with their charisma and intensity." Whether you lead in a church or the marketplace, you probably relate to Tom Harper's desire to serve with strength. This book is the result of his three-year search through the Bible for wisdom on how to establish authority, overcome resistance, develop boldness, and manage conflict.

They're Your Rules, Break Them! offers 50 innovative ways of looking at your business as a long-term, dynamic, progressive entity. Here you will find 50 ways to ditch the atrophying forces and create an exponentially achieving, high-performance culture in your organization. Disruption is everywhere. Rather than suffering its blows, what if you could institutionalize it into your business? What if, rather than being rigid and rule-bound, you could make your business "ever changing" within?

Some people are born with a natural 'go-get-'em' approach. For most of us, however, selling does not come naturally. This book demystifies the art of getting people to buy - whether it is as simple as convincing your friends to agree to your restaurant recommendation, or as complex as getting people to buy your million- dollar proposal at work. The book is a toolkit for self-exploration, analysis, learning and action plan development framed in a 5-week programme for building your unique sales self.

With so many choices available to them today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!

A young, ambitious advisor, Alex runs as hard as he can until he gets his first client, his second, his third. Finally, he gets to a point that he's got a solid client base but...he's always on. He takes calls at dinner and right before bed and he spends nearly every weekend giving seminars. His relationship starts falling apart, and his quality of life plummets. He can't get off the hamster wheel.

There's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counselling), and helping top performers excel (mentoring). Unfortunately, most managers don't truly understand how and when to do each. The updated and revised edition of Coaching, Counselling & Mentoring gives managers specific, practical techniques for using all three to improve the performance of all their people.

Dr. Bill Thierfelder knows what it takes to win. As a student at the University of Maryland he dominated the high jump, winning fame as an All-American and Irish national champion. Later he earned his doctorate in sports psychology. He became a private coach and mentor to the world's top athletes...and revealed to them his hard-won secrets for success.

If you've ever struggled to motivate the young people in your sphere of influence, Answering Why is the game-changer you've been looking for. From the urgent skills gap crisis to the proven strategies to inspire our youngest generations, Answering Why addresses the burning questions faced by educators, employers, and parents everywhere. Author, CEO, and generational expert Mark C. Perna shares his wide experience and profound success as both a single dad and performance consultant for education and workforce development across North America.

In How to Win in a Winner-Take-All World, Neil Irwin, senior economic correspondent at the New York Times, delivers the essential guide to being successful in today’s economy when the very notion of the “job” is shifting and the corporate landscape has become dominated by global firms. He shows that the route to success lies in cultivating the ability to bring multiple specialties together - to become a “glue person” who can ensure people with radically different technical skills work together effectively.

It Begs the Question is about dramatically improving team and personal performance, exerting less effort than you're investing today, and ensuring the sustainability of the improvements you make. Utilize the power of questions to develop the critical-thinking skills of your team so they are less dependent on you as the manager.

All humans have an innate drive to make great things. In The Innovation Mindset, Jennifer Kenny shows you exactly how to implement practices that will drive greater innovation, differentiate your products and solutions through better innovation, and maximize the innovation capacity of your team.

Research shows that a leader's behavior is the most important predictor of a team's success. Leading with Your Upper Brain helps you understand why. It provides an innovative framework to shift your behavior in ways that help employees tap into their upper-brain resources that drive higher levels of performance.

Here’s the hard truth: When your sales organization stalls, there’s no single magic trick that can fix it. And when throwing money at digital lead generators, all-star sales recruits, and team-building retreats isn’t boosting your sales, it’s time to get back to basics. Set Up to Win shows you three frameworks that will stabilize and grow your company’s revenue long term using the power of your greatest asset—your team. (And yes, it also gives you a short-term road map to get your sales out of the danger zone.)

Agile PM is a methodology to implement to get maximum business efficiency eliminating waste and reducing production costs. This is the most basic definition of agile. Scrum, in particular, is one of the most used agile frameworks. Initially, Scrum was born for software development projects, but it can now be applied also in innovative and more complex projects. Applying it, the work is completed and delivered in short cycles (called sprints) to keep the focus on development and continuous improvement of a product or service.

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「集中力が持続しない」「疲れがなかなかとれない」「ストレスがたまり、ちょっとしたことでイライラする」……。

このような問題は、仕事のパフォーマンスを劇的に低下させます。逆に、これらを解決し仕事のパフォーマンスを上げれば、時間をかけて仕事術を学ばなくても仕事の効率を劇的に上げることができるのです。

Going well beyond the recycled, superficial tactics in most leadership books, Thrive by Design introduces you to the triggers of exemplary workplace behavior at a neurological level. Tapping into these triggers leads to increased productivity, well-being, accountability, and retention. As you apply the practical approaches and tools outlined in the book, you will see less absenteeism, corrosive gossip, employee drama, accidents, and quality shortfalls.

Prêt à embarquer dans la tribu des Happy Télétravailleurs ? Savoir bien travailler à distance n'est plus optionnel. Pour s'y épanouir, il est essentiel d'acquérir de bons réflexes, de bien se connaître et de cultiver des relations fondées sur la confiance.

There is so much buzz around big data. We all need to know what it is and how it works. But what will set you apart from the rest is actually knowing how to use big data to get solid, real-world business results - and putting that in place to improve performance. Big Data shows you how to implement the same practices that leading firms have used to access new dimensions of profitability. You'll learn from clear explanations and countless examples how successful organisations large and small use the SMART model to get ahead.

A powerful book that shows the step-by-step evolution of a new kind of global technology powerhouse, The Lenovo Way is an indispensable guide for leaders and managers who deal with strategy, innovation, branding, and HR at any kind of company. It also tells the remarkable story of how two women from very different backgrounds rose to become leaders in Lenovo's journey to the top.