Business Performance

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

Next Level Sales Coaching offers insights to sales executives, customer-service managers, business owners, and other professional managers on strategies to overcome common challenges in building a "best in class" sales team. Sales performance can impact a company's revenue, profits, market share, and employee retention. The question is, how do you positively impact those goals? The answer is simple: Sales improve when your team is better trained, coached, and supported.

In this two-book bundle, discover how to differentiate yourself from the rest, and become extraordinary with small but powerful long-term habits.

Many leaders miss out on their teams’ full potential because navigating the complex and ever-changing business landscape is more and more challenging. Traditional leadership models often fail to address the intricate interplay of organizational intentions, external factors, and internal dynamics resulting in subpar performance and disengaged teams. As a result, executives find themselves ill equipped to set their organization and leaders up for success in an increasingly complex world.

Organizational cultures are as broad and diverse as the people who build them. However, certain aspects of corporate culture are essential for any business offering a product or service for sale. A service culture is one of them. The Service Culture Playbook challenges all owners and managers within any service industry and all instructors within schools of hospitality management to take a cold-blooded, honest look at your service standards and practices and make course corrections as needed so you can play to win!

Learn the key solutions to solve the 10 proven, repeatable, and beatable challenges that every business encounters. Whether you are a startup, restructuring, or escalating to a higher level, you can grow your business, improve performance, and improve efficiency starting right now with the help of The Profit Pattern. This is an insider's look at the strategies behind authority business coach and serial entrepreneur John Mautner's formula. The Profit Pattern will help you protect, restore, and grow your business, just as Mautner has personally done to help thousands.

Positive reasoning means moving toward life's difficulties with a positive outlook. It doesn't mean away from or overlooking the bad things; rather, it includes taking advantage of the possible bad circumstances, trying to see the best in others, and review yourself and your capacities in a positive light. Having a positive attitude means making positive reasoning a propensity, consistently scanning for the silver coating, and making the best out of any circumstance you end up in.

For decades people have been told the secret to success is a good education. But is it true? Many of the biggest names in the business world today never received a college degree. After much research and thought, Steve Lover concludes that confidence is the most important characteristic to determine success. However, even more important than developing your own confidence is the ability to ignite your employees’ confidence. The leader who knows how to do that creates a different kind of organization.

This audiobook will bring you positive messaging embedded in four tracks by top New Age musicians. The specially created music will assist you in focusing your attention as subliminal messages are projected in the same chord and frequency as the music. No concentration is required — your subconscious mind will perceive the messages without resistance from your conscious mind. You may find it helpful to use the program as background music while you work.

Middle management is hard. If you’re a middle manager, you already know that, and you may be searching for all the help you can get to become more effective and successful in that role. In other words, to become an exceptional middle manager.

Confidence! Everyone wants it. But what do you need to achieve it? Throughout our lives, we hear the familiar expression, “You need to be more confident.” Yet, no one tells us, “Here's how you do it!” The problem remains: How do you become confident? Get Out of the Rabbit Hole answers that question and more. Dispelling the myth that people are born confident, the stories demonstrate how confidence can be developed and mastered just like any other skill.

Agile PM is a methodology to implement to get maximum business efficiency eliminating waste and reducing production costs. This is the most basic definition of agile. Scrum, in particular, is one of the most used agile frameworks. Initially, Scrum was born for software development projects, but it can now be applied also in innovative and more complex projects. Applying it, the work is completed and delivered in short cycles (called sprints) to keep the focus on development and continuous improvement of a product or service.

To perform better in any situation - in your career, hobbies, relationships, or in any facet of your life - it is critical to develop psychological skills, which, just like physical abilities, can be taught, learned, and practiced. Both as individuals and as groups, we can tone these psychological skills and use them to heighten awareness, foster talents and technical abilities, and reach peak performance. Mental preparedness and psychological awareness are the keys to thriving in any environment.

You work hard every day, maybe have kids, pets, obligations, and so many distractions, but you also have an itch to work on that money-making idea. Maybe, you already do have a lil' side hustle going on, but not really sure if you're doing it right or not. I mean, there's legal issues, tax issues, growth opportunities, marketing, and so much more that you really need clarity on, right? I'm Hamid Yaz, a professional marketing and business strategy advisor, who specializes in high-performance entrepreneurs who are taking their business to the next level.

This book presents a holistic approach to performance management, encompassing both personal performance and the development of a learning organization. I hope it supports you on your performance journey.

Especialista em mindset de crescimento, conceito desenvolvido pela psicóloga Carol Dweck, Eduardo Briceño alerta que estamos nos tornando prisioneiros do desempenho crônico: emendamos uma tarefa na outra, sempre buscando a máxima qualidade. Essa maratona interminável resulta em frustração e estagnação. É como se estivéssemos numa roda de hamster, correndo loucamente sem chegar a lugar algum – o que o autor chama de paradoxo da performance.

As successful CEOs devote their time and energy to growing their companies in a fast-paced world of global trade, high technology, and fierce competition, the how of business—also known as organizational culture—can be neglected. The repercussions include losing your most talented people, damaging your reputation, and wreaking havoc on company growth. Through the use of real-life examples and client conversations, organizational psychologist and master coach Dr. Shahrzad Nooravi shares three models for driving a strong culture.

In his audiobook, Frank J. O’Connell shares his personal stories, business strategies, his passion for mentoring, and proven methods for management. Jump First, Think Fast details Frank’s many business successes – as well as some failures – in an honest and forthright way. Jump First, Think Fast is for those who want to think differently about business and learn how to find their place, trust their instincts, and enjoy the ride from a successful CEO’s stories, lessons, and life moments.

In an evolving business world, previous sales and marketing practices no longer produce the outcomes they once did. The traditional model of siloed sales and marketing departments don’t either. Companies who can’t keep up risk falling behind.

Train to Lead offers a structured, 90-day path to enhance your leadership capabilities and personal growth, whether you’re newly promoted or have years of leadership experience. This book is designed to help build your leadership core with sustained improvement over time, broken down into training segments: healthy habits, conditioning, strength, power, endurance, and recovery.