Business Problem Solving

Creating solutions to solve problems can often prove very difficult to accomplish, even for seasoned solution designers. Complex organizational problems have several stakeholders, endless variables, and a myriad of possible solutions. It's hard enough to figure out where to start, and even harder to realize what the perfect, mutually-beneficial solution is.

Using data to guide decision making builds stronger, more adaptable organisations that can thrive in a rapidly changing world. Embedding a pragmatic, data-guided culture in any organisation can be a challenge. This comprehensive guide for leaders sets out a proven framework for developing the mindset and strategies required to generate value from data and to scale quickly. Jargon-free and packed with practical advice, Data Means Business can help you activate your data to generate growth.

Mental models help you filter information in a way that allows you to see things more clearly and make better decisions. Mental models are also a shortcut to finding the quickest and best route to solve your work-related or personal problems. This book bundle includes Mental Models in a Nutshell: Practical Thinking Frameworks to Amplify Your Decision-Making and Simplify Your Life and Mental Models at Work: The 16 Most Valuable Thinking Tools for Effective Work Performance.

Almost every interaction involves negotiation, yet we often miss the cues that would allow us to make the most of these exchanges. In Getting (More of) What You Want, Margaret Neale and Thomas Lys draw on the latest advances in psychology and economics to provide new strategies for anyone shopping for a car, lobbying for a raise, or simply haggling over who takes out the trash. Getting (More of) What You Want shows how inexperienced negotiators regularly leave significant value on the table - and reveals how you can claim it.

Why do employers judge candidates on the first impression they make, even though they know it’s wrong and often misleading? Why do people smoke, drink to excess, and eat things they know are bad for them? How do normally intelligent people wind up believing fake news stories? To find out, let’s take a trip back in time to Victorian England. A famous story from the Victorian days is that women had to wear corsets. It’s debated how commonplace corsets actually were, but they squeezed a woman’s body like a snake - making the waist look smaller.

In leadership, you need to be able to play to your strengths and look toward overcoming your limitations. The first and most important step is identifying and understanding your leadership style. Without this self-analysis, it’s impossible to know what your strengths and limitations are.

What if your customers had a vested interest in guiding your company toward greater success? What if your employees had a personal as well as professional commitment to elevating your organization? Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you. Most important...is your company capable of setting aside a bit of its own self-interest to become part of dramatically more rewarding collaborative effort?

We've decided by consensus that consensus is good. In In Defense of Troublemakers, psychologist Charlan Nemeth argues that this principle is completely wrong: left unchallenged, the majority opinion is often biased, unoriginal, or false. It leads planes and markets to crash, causes juries to convict innocent people, and can quite literally make people think blue is green. In the name of comity, we embrace stupidity. We can make better decisions by embracing dissent. Dissent forces us to question the status quo, consider more information, and engage in creative decision-making.

On average, people leave about 20 percent of potential mutual gains untapped in any negotiation. This is akin to taking 20 percent of the value in any deal and dumping it into a garbage canister. Finding that hidden 20 percent, the “sweet spot”, is a skill that takes practice but is also one that anybody can learn. In Negotiating the Sweet Spot, Leigh Thompson offers surefire best practices and tools to use in daily negotiations and conflict situations.

Today, organizations are grappling with ambiguity, volatility, and paradox surrounding the challenges they face. This is complexity. But too many leaders approach complexity the wrong way - they push their people harder and harder and tackle problems one at a time over months, sometimes even years and nearly always in a linear fashion. It’s like setting a pot of water on “low” and waiting for it to boil. In this book, the authors share their proven formula for dramatically shortening the process and solving an organization’s toughest challenges in mere days.

It’s undeniable that we’re entering a new era of remote work. While many leaders seek to run business as usual, why settle for the usual when remote teams allow us to work even better? The research shows that employees are more productive and engaged when they have the freedom to work from anywhere.

Many companies automatically assume that they have to hire an accountant to be capable of getting their business to the idea that they need it nevertheless, you won't need to hire an accountant. You merely should try to learn the fundamentals of accounting and you'll be in a position to be the financial expert of your business.

Welcome to what may be the most important module in this course. I'll be talking about problem-solving and a way of visually representing problem-solving. You may have heard this referred to as "A3 reporting" or "A3 storytelling". I will be referring to it as "A3 thinking"; that is, it's a way of thinking rather than documenting problem-solving on a piece of paper.

This is the most important module because in the Toyota Way, problem-solving drives continuous improvement and showing respect for people. Problem-solving is the core skill of a lean leader and it is the skill most leaders lack.

The Entrepreneurial Process, one of Brown University’s highest-rated courses, has empowered thousands of students to start their own ventures. You might assume these ventures started because the founders were born entrepreneurs. You might assume that these folks had technical or finance degrees, or worked at fancy consulting firms, or had some other specialized knowledge. Yet that isn’t the case. Entrepreneurship is not a spirit or a gift. It is a process that anyone can learn, and that anyone can use to turn a problem into a solution with impact.

The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements. The book still delivers on that promise, and in this revised edition, Dick Grote provides new insights, along with sample dialogues, memos, and worksheets.

When faced with new challenges, it’s easy to feel our solutions need to be equally unprecedented. We think we need a revolution. But what if this is a big mistake? In Evolutionary Ideas, Sam Tatam shows how behavioral science and evolutionary psychology can help us solve tomorrow’s challenges, not by divining something the world has never seen, but by borrowing from yesterday’s solutions–often in the most unexpected ways.

Katrina. Haiti. BP. Fukushima. The Great Recession. Those are just a few of the catastrophic disruptions the world has endured in recent years. As we try to respond to such crises, key questions arise: What causes one system to break under great stress and another to rebound? How much change can a complex system absorb while still retaining its purpose and function? What characteristics make it adaptive to change? Provocative and eye-opening, Resilience sheds light on the nature of change.

COVID. Climate change. Refugee resettlement. Global supply chains. We're facing a new generation of complex problems, stretching across the public and private sectors. Historically we've looked to government for big solutions, but the reality is, the government we have now is a poor match for the problems we face. We need a fresh new approach. As William D. Eggers and Donald F. Kettl show in this indispensable book, we need a government of bridgebuilders—public managers and leaders who collaborate with partners, both inside and outside government, to get the job done.

It’s comforting to think that we can be successful because we work hard, climb ladders, and get what we deserve, but each of us has been profoundly touched by randomness. Chance is shown to play a crucial role in shaping outcomes across history, throughout the natural world, and in our everyday lives. In The Random Factor, Mark Robert Rank draws from a wealth of evidence, including interviews and research, to explain how luck and chance play out and reveals how we can use these lessons to guide our personal lives and public policies.

Charles de Gaulle écrit qu'il s'envola "vers l'orient compliqué avec des idées simples". Bruno Marion quant à lui aborde le monde complexe avec des idées pratiques. Le monde imprévisible avec le sens de l'opportunité. Certes le monde est de plus en plus chaotique et s'ingénie souvent à désorienter nos projets et déjouer nos prévisions. En nous donnant de façon claire et simple des conseils applicables pour éviter les risques, discerner les opportunités et garder sa sérénité, Bruno Marion nous munie d'une boussole est pose d'utiles repères dans paysages aussi perturbés que perturbant du présent et de l'avenir.