Business Relationship Management

Citing a wealth of research data and drawing on illustrative anecdotes, The Burnout Challenge shows how organizations can change to promote sustainable productivity. Christina Maslach and Michael P. Leiter provide useful tools for identifying the signs of employee burnout, most often exhaustion, cynicism, and ineffectiveness. They also advise managers on assembling and interpreting worker self-evaluation surveys, which can reveal workplace problems and potential solutions. And when it comes to implementing change, Maslach and Leiter offer practical, evidence-driven guidance.

In Unleashing Your Hero, renowned speaker Kevin Brown shares how the heroes who transformed his life are people just like you. People who stepped up and used their talents to make a positive difference within the hectic moments of everyday life. The same person your employees are looking to and trusting in for guidance and support.

"How To Instantly Connect With Anyone" shows you how to be one of those lucky few, so you, too, can meet new people and converse with confidence; be credible and charismatic in every social and business situation; make friends and important contacts wherever you go; and command the respect of everyone you meet.

Our increasingly interconnected, digitized, and globalized world presents immense opportunities and unique challenges. Modern businesses and schools interact with individuals and organizations from a diverse range of cultural and national backgrounds - increasing the likelihood for miscommunication, errors in strategy, and unintended consequences in the process. Use Your Difference to Make a Difference provides listeners with a skills-based, actionable plan that transforms differences into agents of inclusiveness, connection, and mutual understanding.

Business and organizational leaders spend well over half of their professional time engaged in this process. It is the way they do deals, lead employees, and manage relationships. Most leaders learn to negotiate on the job through a long process of trial and error. In today’s competitive marketplace, there is no time for experimentation, nor room to make mistakes. The good news is by mastering negotiation, the next level of success is actually closer than it appears. The actionable advice and practical guidance offered in this book give a roadmap for every type of negotiation.

Every day, a billion knowledge workers wake up, gravitate towards a pixelated screen and process information for eight hours or more, facing an endless and bewildering array of work and life choices. We’re confronted with countless always-on options; untimely, unsolicited notifications; and a constant competition for our attention. Timeboxing by Marc Zao-Sanders is a comprehensive guide to carefully and intentionally selecting what to do, specifying start and finish times, focusing solely on that single activity, and getting it done to an acceptable standard within that timeframe.

If you never have enough time, this material is for you. Most people suffer from "time famine" - there's more to be done than there is time to do it. Making list after list with no end in sight, your only accomplishment is frustration. The motivational speaker and creator of the highly successful Franklin System, Hyrum W. Smith, shows you how to organize your time and how to organize your life. By applying The 10 Natural Laws, you will increase productivity and you will increase inner peace. As a result, every aspect of your life will manifest greater satisfaction.

Think and Grow Rich: The Legacy is the essential modern companion to the best-selling self-help book of all time, Napoleon Hill's 1937 classic, Think and Grow Rich. This book was released in conjunction with the major motion picture, Think and Grow Rich: The Legacy. Listeners will be inspired through unflinching accounts of some of today's most successful entrepreneurs, thought leaders, and cultural icons who rose above the unlikeliest and, in some cases, most tragic of circumstances to find personal fulfillment and make their mark on the world.

Emotional intelligence (EI) has been called “advanced common sense” and is proven to be a far better predictor of success than IQ. And unlike cognitive function, your emotional capacities are flexible, adaptable, and highly expandable. Filled with inspir­ing stories from companies who have tapped into the power of EI, along with profiles of people facing real-world dilemmas and easy-to-implement action plans, The Other Kind of Smart opens your eyes to crucial, yet often ignored, life lessons.

Contrary to conventional wisdom about what makes a good negotiator - namely, being aggressive and unemotional - in Bring Yourself, Taheripour offers a radically different perspective. In her own life, and in her more than 15 years of experience teaching negotiation, she's found that the best negotiators are empathetic, curious, and present. The essence of bargaining isn't the transaction, but the conversation and human connection.

Effective leaders make the difference between an organization that succeeds and one that stagnates. Effective leaders make solid decisions, but they take it a step further - they bring the guidance, vision, creativity, and motivation necessary to powerfully execute the decisions. They influence behavior, shape goals, and encourage the best. An influential leader's footprint is forever engraved on a successful organization's heart.

Finally, in the first productivity book by a woman in a decade, Erin Falconer will show you how to do less - a lot less. In fact, How to Get Sh*t Done will teach you how to zero in on the three areas of your life where you want to excel, and then it will show you how to offload, outsource, or just stop giving a damn about the rest. In How to Get Sh*t Done she shows how even the most perfectionistic among us can tap in to our inner free spirit and learn to feel like badasses rather than drudges.

What if the smartest people in the world understand something that the rest of us don't? (They do.) What if they know that in order to achieve success, they will sometimes have to do things that others may initially perceive as stupid? The fact of the matter is that the smartest people in the world don't run from stupid, they lean into it (in a smart way). In The Power of Starting Something Stupid, Richie Norton redefines stupid as we know it, demonstrating that life-changing ideas are often tragically mislabeled stupid.

In Friend and Foe, researchers Galinsky and Schweitzer explain why this debate misses the mark. Rather than being hardwired to compete or cooperate, humans have evolved to do both. It is only by learning how to strike the right balance between these two forces that we can improve our long-term relationships and get more of what we want.

Quiet Quit & Fully Live is a thought-provoking exploration of the quiet quitting phenomenon, challenging the negative connotations it often carries. The book explores how stepping back from over-engagement at work can lead to a more balanced life, enhanced personal well-being, and surprisingly, a boost in workplace productivity. It argues that by setting healthy boundaries, individuals can reignite their passion for their roles and bring a renewed sense of purpose to their teams.

Mastering the Art of Oral Presentations is your expert guide to delivering memorable and effective speeches and presentations. Whether selling a product, offering a service, or bidding for a contract, your oral presentation skills can often determine success or failure. This invaluable resource delivers real-world advice and proven strategies to elevate your game and close the deal. Comprehensive coverage of preparation procedures, delivery techniques, and presentation strategies provide you with the tools and knowledge to motivate and persuade your audience.

Choices we can expect to encounter, from life-changing career moves to the best route to the coast can expend a lot of time and mental energy if we haven't learned the basic skills required for getting things done effectively and decisively. This book is a basic practical guide to the all-important mental process by which we all live our lives: analyzing a situation, sorting out how to respond to it, and taking action accordingly.

This audio is a synthesis of Stephen R. Covey's two-day interactive and intensive workshop on leadership. In this audio program Dr. Covey teaches managers and leaders how to define their contributions, develop greater influence, leverage hidden resources, give constructive feedback, and unleash the full potential of their team against critical priorities.

This book will explore the nature of stress and how it infiltrates every level of your life, including the physical, emotional, cognitive, relational, and even spiritual. You'll find ways to nurture resilience, rationality, and relaxation in your everyday life, and learn how to loosen the grip of worry and anxiety. Through techniques that get to the heart of your unique stress response, and an exploration of how stress can affect your relationships, you'll discover how to control stress instead of letting it control you.

For creators, getting that promotion to management is exciting but can also be scary. The skills that made them so successful may not translate to the skill required to be a great manager, and this gets even more complicated when managing other creatives who often don’t thrive under traditional management procedures. Creative Directions is a management masterclass in which you attend lectures and seminars as you learn from some of the best in the business.