Business Relationship Management

The classic guide to bringing out the best in people at their worst - updated with even more can't-standable people!

Is success simply a matter of money and talent? Or is there another reason why some people and organizations always land on their feet, while others, equally talented, stumble again and again? There’s a fundamental principle at work—the vital but previously unexamined factor called confidence—that permits unexpected people to achieve high levels of performance through routines that activate talent. Confidence is the new theory and practice of success, explaining why success and failure are not mere episodes but self-perpetuating trajectories

In the midst of a world filled with disagreements and disputes, the art of effective argumentation stands as a beacon of clarity. Doug Madden, in How to Argue Like a Lawyer, transforms the courtroom strategies used by seasoned attorneys into everyday tools for clear communication, productive disagreements, and mutual understanding.

Full of compassion and encouragement, Stretched Too Thin will empower women with useful insights and tools to thrive as working moms.

In this revised and expanded edition of his groundbreaking Thinkertoys, creativity expert Michael Michalko reveals life-changing tools that will help you think like a genius. From the linear to the intuitive, this comprehensive handbook details ingenious creative-thinking techniques for approaching problems in unconventional ways. Through fun and thought-provoking exercises, you'll learn how to create original ideas that will improve your personal life and your business life.

Optimism is your secret weapon in business and in life. It is custom designed specifically for you, and it is capable of bringing you everything you want. Optimism can overcome financial problems, physical disabilities, and personal challenges. In Jim Stovall's latest audiobook The Art of Optimism, he uses stories, studies, and personal experience to illustrate how adopting an attitude of optimism can change your life.

Maximize productivity, decrease burnout, and take back your time! With the help of Owning Your 365, you'll set out on a transformational journey to a happier and more proactive existence. This audiobook dispels the myth that productivity is about doing more by providing useful tips and methods for overcoming procrastination. Instead, it highlights the value of generating less, while putting more effort into things that actually support your career and personal goals.

There is a lie you've told yourself since you were old enough to tell yourself lies. The lie is I'll be happy if I can just get what I want. The truth is far more complex and beautiful and powerful than that. The reality is that when we get what we want, our inner reward system turns off unless its tied to another future goal afterwards. On top of this, modern society bombards us with false narratives that confuse us about what we actually want and what we actually need. This leaves countless people lost and without direction.

Take Command offers powerful tools and time-tested methods to help you live an intentional life by transforming how you approach your thoughts, emotions, relationships, and future. Filled with stories of everyday people and based on expert research and interviews with more than a hundred high-performing leaders, Take Command is a “must-read” (Alan Mulally, former CEO of Ford and Boeing) that gives you the strategies you need to unlock your full potential and create the life you want.

So, how do you change someone's mind - or at least advance the conversation - when everyone is entrenched in their own points of view? Communication expert Lee Hartley Carter has spent nearly 20 years advising and helping the world's most well-known companies do just that. Filled with deeply researched insights into how we make up - and change - our minds, as well as colorful real-world examples and actionable recommendations, Persuasion will help you hone your message and craft your narrative in order to get heard and get results.

The ugly truth is that it's not what you're doing that is holding you back. It's who you are. It's the baggage between your ears that keeps you from achieving your dreams and goals. That's why we have to change the dialogue about success. It's why we need to have an EDGY conversation. An EDGY conversation is a gut-wrenchingly honest, no-holds-barred discussion about confronting and fixing the beliefs and behaviors that limit your ability to be amazing. It tackles head-on the uncomfortable yet powerful truth that pain, fear and love - yes, love - have a huge impact on success.

It seems that some people are born to achieve anything they want. Some would say they are lucky, are blessed, or have the Midas touch. But what truly is the reason for their success? New York Times best selling author John C. Maxwell has the answer: The difference between average people and achieving people is their perception of and response to failure.

You believe in a good idea. You know it could make a crucial difference for you, your organization, your community. You present it, hoping for enthusiastic support. Instead, you get confounding questions, inane comments, and verbal bullets. Before you know what’s hit you, your idea is dead, shot down. It doesn’t have to be this way, say John Kotter and Lorne Whitehead. In Buy-In, they reveal how to protect good ideas and win the support needed to deliver valuable results.

L'art de ne pas travailler... mis à part quelques surdoués de naissance, le commun des mortels a souvent hélas ! vite fait d'en oublier les secrets ! Et paradoxalement, à une époque où la valeur sociale du travail est au cœur de bien des débats, ceux qui travaillent trop, ceux qui ne travaillent pas ou plus, finissent par se retrouver dans des difficultés telles que gérer leur temps libre.

Internet pioneer and renowned filmmaker Tiffany Shlain takes us on a provocative and entertaining journey through past, present, and future of ideas about time and technology and introduces a strategy for living in our 24/7 world: turning off all screens for 24 hours each week. She and her family call it “Technology Shabbat”. This weekly practice, which they’ve done for nearly a decade with their kids (16 and 10), has completely changed their lives, giving them more time, productivity, connection, and presence.

Pulling Together is a fantastic guide for leaders from all walks of life. In it you will learn about the 10 Rules for High Performance Teamwork. They’re simple, yet so important! It’s not only about leading a team, but also being a part of one. The 10 rules are presented in a way that every person in your organization can understand. Use this audiobook to clarify expectations and foster accountability, build more focus, unity, trust and credibility with your team, align people and systems, mobilize commitment and generate enthusiasm.

Keith Ferrazzi is a master networker who claims his secret is merely reaching out to other people. And what distinguishes highly successful people from everyone else is the way they use the power of relationships, so that everyone wins. In Never Eat Alone, Ferrazzi presents the specific steps and mindset he uses to connect with the thousands of individuals in his Rolodex.

Drawing from the wisdom in his books Your Road Map for Success, Talent Is Never Enough, Developing the Leaders Around You, Failing Forward, The 360 Degree Leader, Winning with People, and Leadership Gold, John C. Maxwell provides in Self-Improvement 101 the essentials all leaders need to keep striving for excellence no matter where they are or what they are doing.

The always-on workplace and increasing social pressures are leading to an unprecedented rate of burnout. Unmanaged, chronic work stress doesn't just lead to lower productivity and negative emotions - it can have dire personal and professional consequences. Are you and your team at risk?

Stephen R. Covey believed there were only two ways to live: a life of primary greatness or a life of secondary greatness. Through his classic books and seminars, he taught that the intrinsic rewards of primary greatness - integrity, responsibility, and meaningful contribution - far outweighed the superficial rewards of secondary greatness - money, popularity, and the self-absorbed, pleasure-ridden life that some people consider "success".