Coaching Culture

Based on extensive interviews with both tenured leaders and new employees, focus groups with learning and development experts, and a comprehensive literature research as well as the author's own in-depth coaching knowledge and expertise, this book proposes an academically researched, developed, and validated model of eight dimensions of successful coaching as well as a five-step implementation plan which can be used as an impactful framework to embed coaching skills in organizational settings to create a sustainable and growth-generating coaching culture.

Great companies know that attracting and retaining the best people requires having a great business culture in place. Keith Hertling, a lifelong leader and the vice president of leadership, coaching and culture for Jersey Mikes Franchise Systems, the popular sandwich chain, explores how to create and maintain a great culture in this guide for business owners, managers, and employees.

Most companies strive to attract talented people, retain them for years, watch them engage in their work and have them consistently perform at a high level. In order to achieve this, they spend significant time, money and resources providing their team with “learning and development” opportunities. Unfortunately, these initiatives rarely produce an ROI because they are not customized and personalized for each employee.

There are enormous differences between managing and coaching. Yet many companies and organizations encourage their leaders to coach teams without ever teaching them how. Nathan Jamail, a leading consultant, professional speaker, and the president of his own group of businesses, trains coaches at several Fortune 500 companies and learned that it takes not only different skills to achieve success, but a truly effective coach needs an organizational culture that creates and multiplies the success of every motivated team member.

It can be frustrating knowing how brilliant the organization could be, only to see pockets of progress appearing, then grinding to a halt. Obstacles can appear anywhere, from unnecessary politics and unacceptable behavior to a lack of leadership buy-in to change. All making a coaching culture hard to imagine.