Communication Etiquette

On a scale of one to 10, how well can you control your temper on the phone? For me, I have moved from a two to a solid seven on most days. But I wasn’t always that way. It took a lot of practice and specific techniques to reach that point.

This guide will enable anyone interested in business success to achieve peak performance by learning how to work more effectively with others.

Welcome to the no-fluff guide for assholes, and people who love or work with assholes. Deal with assholes and curb your own asshole tendencies! You'll learn: to recognize and understand your own asshole tendencies; how to rekindle your connection with the love of your life who has turned into an asshole; and much more!

In Practical Influence, R. Morris Sims introduces general principles of influence, which can be applied to any situation, as well as principles for business, and for families and personal relationships. Each chapter introduces specific concepts and learning points, and offers action assignments to put the theories into use. In breezy, cheerfully matter-of-fact, commonsense fashion, Sims teaches easily implementable skills and strategies to help listeners make more positive impacts at home and at work.

In Ballgames to Boardrooms, Taylor Scott resurfaces what many have forgotten from those simple, yet profound, lessons we learned playing sports at a younger age. Our little league, high school, and college coaches taught us lessons, values, winning principles, and dropped pearl after pearl of wisdom we never knew we needed back then. Taylor is bringing them back to the forefront and inspiring anyone, and everyone, who wants a change in their day-to-day grind.

Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person.

For Jim McCann, the founder and CEO of the world’s leading florist, 1-800-Flowers.com, being open and ready to speak to a variety of audiences is his most powerful leadership tool. In Talk Is (Not!) Cheap, McCann illustrates how the art of conversation leadership - the process he developed to engage others and create forward momentum in the workplace - can be used to inspire, innovate, and win. Using a blend of how-to and insightful personal stories, this audiobook argues that the gift of gab may just be the most critical (and undervalued) skill set in today’s workplace.

Thousands of people have attended Susan RoAne's seminars and used her smart, savvy, sassy advice to change their lives. This original audio program explains how you can present exactly the image you want to convey and create the best impression wherever you go.

When slighted, misunderstood, cut-in-front-of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore co-workers, change hairdressers, complain to friends, shout and pound their fists. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught, or never realized, that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations.

Many people find themselves confused with how small talk can positively affect their everyday life. Some people even despise small talk, dismissing it as nothing more than a façade, an over-the-top exchange of politeness. Learning the strategies of small talk in this book will dramatically change your social life for the better.

Few are prepared for managing across cultures, and the costs of cultural blind spots can spin out of control - from lawsuits to lost opportunities. Forged in the fire of clashing cultures and living on four continents, Dr. Zweifel developed a fool-proof methodology for managing successfully across borders.

In this modern, stress-filled time, people face many awkward situations: the dating scene with all its pitfalls; friends going through grief and loss; job difficulties and other personal problems; the woes of love, friendship, and profession. To avoid gaffes and goofs and other embarrassments, we need to bring our social I.Q. into the 21st century. This book defines manners and etiquette for how we live today and shows readers how to keep their mouths foot-free.

A lot of conflicts in the workplace are either misunderstandings or miscommunications. These go unresolved, fester, and start to interfere with the work that needs to be done because of lack of trust and interpersonal anger. To help fix these problems, this audiobook will discuss how to re-humanize the people you are having communication problems with so that you can fix the problem ethically, effectively, and compassionately. The goal is for both of you to feel good about the relationship again.

"We all know bad manners when we see them," Henry Alford observes at the beginning of his new book. But what, he asks, do good manners look like in our day and age? When someone answers their cell phone in the middle of dining with you, or runs you off the sidewalk with their doublewide stroller, or you enter a postapocalyptic public restroom, the long-revered wisdom of Emily Post can seem downright prehistoric. Alford embarks on a journey to find out how things might look if people were on their best behavior a tad more often.

Have you ever been reduced to a quivering mass of jelly when handed a wine list? Wondered why a sommelier was hovering near your table? Felt out of your element at a nice restaurant with clients, colleagues, or friends? Professional Drinking will boost your confidence and squash the fear of embarrassment. Sommelier and executive coach Jim Schleckser teaches you to handle yourself like a pro in a restaurant or bar, at a business event, or in any social situation.

We'd all like to think that communicating on the job is an easy task. But there are those days with unpleasant - and even downright angry - emails, phone calls, and unexpected visits. So how do you deal with it? This short two-minute solution provides practical, tested tactics for "dealing with it", in writing and in speaking.

Packed with cases, cultural awareness scales, communication tests and practical tips, this lively guide will help anyone of any nationality become a better communicator. Whether one's task is to give a presentation to a cross-cultural group or to negotiate with an overseas client, Bridging the Culture Gap will ensure that the listener has the cultural awareness to communicate the intended message.

Differences are the spice of life! But cultural differences can also be the source of embarrassing gaffes and miscommunication for business and social travelers alike. No one wants to make a cross-cultural blunder--especially one that could have consequences for crucial partnerships or even your entire organization. But when you seek to understand the origins of these cultural distinctions and develop strategies to cope with them, you'll find that you can navigate any culture--whether virtually or in person--with ease.

Ärger und Konflikte lösen mit der Gewaltfreien Kommunikation! In vielen Fällen gelingt es uns nicht, unserem Gesprächspartner mitzuteilen, was wir wirklich von Ihm wollen. Oft nehmen wir Dinge, die unser Gegenüber von uns möchte falsch wahr. Damit ist jetzt Schluss! Denn mit der Methode: Gewaltfreie Kommunikation lernen Sie ganz einfach Ihre eigenen Bedürfnisse und die Ihres Gegenübers besser wahrzunehmen. Der Schlüssel zu einem konfliktfreien miteinander ist achtsames Zuhören und eine achtsame Kommunikation.

Wer seine Mitmenschen für sich gewinnen will, muss die Macht der nonverbalen Kommunikation für sich nutzen! Das Lesen der Körpersprache Ihrer Gesprächspartner ist der geheime Schlüssel für mehr Erfolg im Beruf und Privatleben. In dem neuen Bestseller „KÖRPERSPRACHE - Menschen lesen“ von Julius Loewenstein bekommen Sie spannende Einblicke in die Psychologie des Menschen und es werden Ihnen praxisnahe Methoden auf dem Silbertablett serviert, wie Sie Ihre Mitmenschen nicht nur durchschauen, sondern auch nachhaltig für sich gewinnen!