Computer Management

In today’s world, the most popular means of developing software is through the agile methodologies. The agile processes are widely used among several IT enterprises, as they offer the firms a competitive advantage in the market.

In today's world where an organization's prospect has access to more information about the industry, key firms within that industry, and customer testimonials of those using products and services from companies in the industry, how can any organization stand out? In some industries, buyers have conducted 75 percent of their research on the Internet prior to talking to any firms to make their purchasing decisions. How do you make sure that you are not only at the table, but have a strong seat at it?

In the future, historians may look back on human progress and draw a sharp line designating "before scrum" and "after scrum". Scrum is that groundbreaking. It already drives most of the world's top technology companies. And now it's starting to spread to every domain where people wrestle with complex projects.

In the years surrounding WWI, the basic models of many technologies we use today were invented and introduced en masse. Some organizations anticipated these changes and were able to adapt, but other organizations ignored them at their peril. The iconic British television series Downton Abbey provides a glimpse into this period of societal change. Whether you are a fan of the television series or not, the examples in this audiobook provide practical advice to effectively manage technological and cultural change.

Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.

Integrating and managing the services of multiple third-party IT service providers is becoming increasingly popular, but there is no formal best-practice guidance for service integration and management (SIAM). This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.