Conflict Communication

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.

Do you ever feel that people just don’t listen to what you have to say? It may not be them that is the issue, it could be your communication style! Effective communication begins with one important skill: active listening. Listening can be a difficult skill to master as there are many habits that prevent us from effectively listening and communicating with others. With concentrated effort, this highly coveted skill can be easily achieved and implemented for successful results.

This book will teach you how to build a strong, trust-based bond with your child, and how to instill responsibility and accountability by using effective communication and teaching about the consequences of your child’s actions.

Hailed by PMA, the Independent Book Publisher's Association, as a "business breakthrough" and "one of the 30 best business books of the year" by Soundview, the first edition of Working Relationships set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work. Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success.

You've already read something about emotional intelligence, haven't you? But what do you know about the other side of the coin? Manipulation, psychopathy, and narcissism form the base elements of what’s known in psychological circles as the Dark Triad. Throughout the course of this guide, we will be taking a more detailed look at the different ways these traits can specifically manifest in different personality types, how to identify their methods and how to protect yourself from them.

Of all the working relationships you have with colleagues, the one with your boss is probably the most important. How it functions can make the all difference between looking forward to going to work in the morning, or actively dreading it. Moving part of the relationship online, and having to communicate via emails or video calls, has the potential to make things even more challenging. Whether you already have a good relationship that you want to build on, or a fraught one that you feel can be improved, this audiobook can help.

Todos os dias nos esforçamos para ter ou evitar conversas difíceis–seja ao lidar com um funcionário de baixo desempenho, discordar do marido ou da esposa, negociar com um cliente ou simplesmente dizer “não” ou “me desculpe”. Baseado em 15 anos de pesquisas, este audiolivro traz uma abordagem passo a passo para que possamos travar esses diálogos delicados com menos estresse e mais sucesso.

Conflict is everywhere—in our homes, at work, on our social media feeds. But conflict isn't inherently bad. in fact, it's a normal and healthy part of human relationships, but many of us aren't good at managing conflict in our everyday lives. In The Secret to Getting Along (And Why it's Easier Than You Think!), attorney Gabrielle Hartley brings more than two decades of divorce mediation experience to helping you learn how to resolve conflict in ways that strengthen your relationships, reflect your values, and lead to positive outcomes for everyone involved.

Marriage is hard work. After the fairy tale "I Dos" come chores, bills, fights, and plain weariness. Many couples are unsure how to fix their problems and wonder if their relationships really have what it takes to go the distance. (Hint: They do!) Luckily, relationship experts Jim and Elizabeth Carroll have created a program proven to mend marriages, revive relationships, and make the happily-ever-afters come true.

Aprende a fomentar la intimidad, compenetración, confianza y el desarrollo de una relación profunda.Hoy en día, el arte de escuchar con atención es un superpoder. Si logras que tu interlocutor se sienta escuchado e importante, habrás dado el primero hacia ganarte su simpatía. Además, no es tan difícil o complejo como crees.Cómo pasar de ser un desconocido a un buen amigo en tiempo récord .Cómo escuchar con intención es, básicamente, un libro sobre las relaciones interpersonales.

Do you think successful people are always optimistic and with an iron will? Do you think successful people are always bright and convincing speakers? The relationships between human beings always respond to the same linguistic-gestural patterns and everyone can learn them. The human mind, however evolved over time, always responds to the same principles. Neuroscience studies have begun to discover how thoughts are formed and how effective actions can be produced. In this audiobook, Dr. Tower explains these logical-emotional patterns and how to hack them to achieve winning effects.

Do you want to get your kids to listen and have fewer power struggles in your home in seven days? It's no secret that parenting is tough. We often feel like nothing gets done without yelling. Although we are always learning about our kids, I believe it's so important to implement tools that make our lives easier as the authority figure in our kid's lives.

Are you craving more profound, more authentic relationships in a world that often feels disconnected? Do you navigate surface-level conversations, longing for genuine emotional intimacy and trust? If so, Connection Code is the transformative guide to creating more robust, more meaningful bonds with everyone in your life—whether it’s with family, friends, colleagues, or even new acquaintances.

Den meisten Menschen fällt es schwer, mit Konflikten clever umzugehen. Ob im Beruf, in der Freund- oder in der Partnerschaft: Wenn’s kracht, dann so richtig. Die Suche nach einer Lösung ist dabei nicht immer leicht - weil man oft nicht genau weiß, was der andere wirklich will. Endlich ist die Antwort für Sie da! In seinem neuen Bestseller Gewaltfreie Kommunikation eröffnet Ihnen Julius Loewenstein neue Wege für ausgeklügelte Ansätze und effektive Lösungen, mit denen Sie die Beziehungen zu Ihren Mitmenschen dramatisch verbessern.

Leading teams in modern times is easier said than done. But with The Modern Manager Crash Course on your side, you can make your next best steps in less time and less mistakes! Remember, high-impact leadership must start within. In this guide, you are provided a holistic approach to becoming the best modern-day leader that you can be.

Umiejętność budowania dobrych, zdrowych relacji to fundament sukcesu w biznesie i codziennym życiu. W network marketingu, gdzie relacje są kluczowe, ważne jest nastawienie na potrzeby ludzi–klientów i współpracowników. Dzięki temu audiobookowi nauczysz się słuchać, usłyszeć i dać zrozumienie, zdobywać zaufanie, budować zdrowe relacje i osiągać sukcesy bez narzucania czegokolwiek klientom.

Basics in Communication 101 helps people to become better Communicators. The whole focus of the book is to identify key components of the communication process and to determine the best ways to deal with and communicate properly. A must listen for every family member and office person.

Betrayal trauma hurts, whether it has been inflicted on you by a parent, a friend, or a romantic partner. This, however, doesn’t mean you’ll never get over it or that you’ll never discover real love.

Embrace the Path of Thriving Relationships and Transform Your Life Today! So you’ve finally found The One. But to your surprise, the “happily ever after” that you expected is not as easy and simple as you thought. Whether you’ve just started your relationship or have been together for a long time, you’re looking for the key to enduring love, deeper connections, and lasting happiness in your relationship.

Do you ever feel like you want to be part of something? Do you often feel withdrawn, maybe a little lonely because you don't know how to act in social setings?...then you're in for a learning opportunity that will change your life forever. This guide is for you if you see yourself as someone who needs a bit of help becoming more social in today's society. If you feel uncomfortable being in social situations, then this guide can help you get started on the path towards social success.