Conflict Communication

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.

This book is about YOU. If you have the discipline to master the five strategies Dr. Judy Morley lays out, you will be much more confident in situations with potential disagreement. Since you will no longer fear conflict, you won’t worry about interactions that might start it. You will enter every situation, relationship or conversation with the ability to stand up for yourself, listen thoroughly to the other person’s perspective, and avoid bruised egos or hurt feelings. Ultimately, you’ll have the confidence to get results.

Sie möchten zeitnah Konflikte beilegen? Sie wollen Entscheidungen treffen, die Sie richtig zufrieden stellen? Sie möchten zuhören wie die Profis und anderen offen Feedback geben? In diesem Audiobook aus dem Online-Seminar "Grundlagen der Gewaltfreien Kommunikation" lernen Sie genau das!

We are all connected with more people than ever before. Without guidance, it can be easy to get burdened by a bad relationship. In the follow-up to his international best seller, German speaker and consultant Tobias Beck returns to help improve your relationships with the two-step process that has already guided an online audience of millions.

Have you ever thought what separates happy couples from everyone else? No, they are not relationship experts with secret skills. No, they don’t have the happily-ever-after gene. Their secret is simple: they communicate. This book is different from many others. How is it any different? Because it helps you in your relationship and communication: it is a unique book that guides you step-by-step help and teaches you why it is important to communicate but also how to communicate.

Mi compromiso y pasión siempre ha sido la igualdad, la honestidad y la no agresión. La clave es la comunicación auténtica como base de una relación sincera, ya sea con nuestros más seres queridos, con colegas, con amigos o con quienes apenas conocemos. Asumir la responsabilidad de lo que queremos (o no queremos) y de cómo nos expresamos requiere sensibilidad a los requisitos del amor por uno mismo y por los demás. ¿Cómo equilibramos estas necesidades?

Connect is a journey of discovering the power of relationships through faith. Through this book, you, the listener, will learn all about God’s love for you. His love teaches us how we are to love others, also unveiling our own true identity and purpose in life.

Everyone has or has had a relationship that they wish they could improve. It doesn't matter if it is with a family member, absent parent/friend, pastor, co-worker, or lover. Communication is the key to having a balanced relationship. This book will definitely assist you with that issue.

Haben Sie das Gefühl, Ihrem Partner oder Ihrer Partnerin nichts mehr mitteilen zu können? Wer kennt es nicht, Gespräche fallen häufig einseitig aus oder die Köpfe versinken geradezu in der digitalen Welt, sodass man sich die Unterhaltung aus Medienportalen injiziert, die eigentliche Welt um sich herum vergisst, und ein soziales Miteinander verloren geht. Die Fähigkeit, ein Gespräch zu führen, lässt nach und man vergisst, welchen Einfluss die Körpersprache, die Ausdrucksweise und der Inhalt eines Gespräches auf den weiteren Verlauf der Kommunikation hat.

In Toxic Relationships 101, you'll discover the insidious tactics used by toxic people to undermine your self esteem and manipulate your decisions.

Need to deal with a sticky situation at work or in your personal life - without making it worse? By listening to Conquer Sticky Situations, you’ll gain the confidence and courage to stop avoiding those conversations and discover an indispensable guide full of steps, tips, and techniques to help you get past the panic of addressing any issue, say what needs to be said, and find a better path forward. This is not just another crucial conversations book - this book will change the way you communicate and get you results you never thought possible.

Holistic Therapist Brandi Jackson has experienced great success over time practicing and teaching the key frames and phrases provided inside the Boundaries and Balance: How to Say No and Still Be Likable book. Brandi is excited to share her easy to implement boundary practices and tools to help turn your most frustrating and exhausting relationships into healthier, balanced, respectful, and considerate relationships.

Die zwischenmenschliche Kommunikation ist das, was uns Menschen zu sozialen Wesen macht. Haben Sie aber auch immer wieder das Gefühl, immer das Falsche zu sagen oder zu tun? Geraten Sie immer wieder in Konflikte, in denen Sie als schuldig gelten, aber gar nicht wissen warum? Was machen Sie eigentlich falsch? Machen Sie überhaupt etwas falsch oder drücken Sie sich einfach nur komisch aus? Können Sie wirklich sagen, was Sie brauchen, oder reden Sie lieber um den heißen Brei herum, bis Sie sich daran verbrennen?

Drawing from his many best-selling books and years of experience mentoring, John Maxwell offers Equipping 101, a concise collection of time-tested principles on how to equip those around you for service.

Do you worry about the future? Are you obsessed over the past? Do you give responsibility for your actions to your emotions? Do you want to learn how to use emotional intelligence? Emotions often lead us to sabotage our chances of success by saying or doing things we often regret. What can teach us how to take advantage of our emotions is emotional intelligence. According to the experts, this quality is vital for a career and possessing this ability is even more important than having a high IQ: Most successful people have a good level of EI.

Cómo mantener un matrimonio amoroso y saludable simplemente agregando una cosa a tu vida de casado...Recuerda las mariposas que sentías en el estómago cuando se encontraban sus miradas. Cuando te comprometes en un matrimonio, te comprometes en una relación de amor profundo durante el resto de tu vida. Igualmente, hay días en que no puedes leer la mente de tu compañero. Intentas comunicar tus necesidades, pero es lo mismo que hacerlo con un muro. Es una habilidad que hay que descubrir y aplicar. La comunicación en el matrimonio es como el oxígeno en la vida. Sin ella, muere.

Imagine a world where you look to what you can do instead of what you feel prevented from doing. Imagine a divine place where you are unencumbered by your fears and have your potential unleashed. At My Mind Valley, that’s what we envision, and we promise to help you do it.

This work employs the lessons learned in our audiobook Conflict Resolution in order to analyze the Middle East Conflict, This new landmark audiobook is well worth listening to in order to acquire perspective on this seemingly immutable conflict, as well as a learning process to help you resolve conflicts in your own work and life.

From time to time all of us have social conflicts. Sometimes we are invited to dance with people who have more external power than us, for example, a supervisor or an elder sibling or parent. Sometimes we might be invited to struggle with someone we don’t care so much about; like a stranger or acquaintance or a distant in-law. In either case the choice to engage or abstain is ours. If we engage, it is important to do our best to leave our dance partner some dignity and show some respect.

It has only recently become the case that political differences between family members, friends, and colleagues have become such landmines in our relationships. What forces are at work that have made differences so problematic? Who benefits? We seem to be recognizing that we need to embark on a journey together through our current crisis and emerge on the other side with a more productive shared focus. Vote like a Grownup hopefully offers some insights on the nature of that journey, both politically and personally.