Customer Business
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Matter
- Move Beyond the Competition, Create More Value, and Become the Obvious Choice
- Auteur(s): Peter Sheahan, Julie Williamson
- Narrateur(s): Peter Sheahan, Walter Dixon
- Durée: 8 h et 24 min
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So how do you build a company that matters? Companies and people that matter have successfully become the obvious choices in the hearts and minds of their customers, their employees, and their communities. They elevate themselves by consistently finding ways to solve the most pressing needs their markets face. The result? They create more value year after year and build sustainable, differentiated organizations.
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Matter
- Move Beyond the Competition, Create More Value, and Become the Obvious Choice
- Narrateur(s): Peter Sheahan, Walter Dixon
- Durée: 8 h et 24 min
- Date de publication: 2016-05-10
- Langue: Anglais
- Peter Sheahan and Julie Williamson show you how to identify the place where you can create the most value - your edge of disruption - at the intersection of old and new....
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Prix courant: 31,16$ ou 1 crédit
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The Power of Positive Selling
- Auteur(s): Dan Strutzel, Traci Shoblom
- Narrateur(s): Jared Zak
- Durée: 4 h et 22 min
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Good sales relationships don't just happen. They must be nurtured and developed. From ancient trade routes to modern Internet platforms, sales is one of the world's oldest professions. Throughout the ages, there have been as many ways to sell as there are customers who want to buy. But whether you're a novice or seasoned sales person, no matter what your product or service there is one truth that crosses all boundaries in selling. Selling depends on a relationship.
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The Power of Positive Selling
- Narrateur(s): Jared Zak
- Durée: 4 h et 22 min
- Date de publication: 2020-12-29
- Langue: Anglais
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Good sales relationships don't just happen. They must be nurtured and developed. From ancient trade routes to modern Internet platforms, sales is one of the world's oldest professions. Throughout the ages, there have been as many ways to sell as there are customers who want to buy....
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Prix courant: 14,47$ ou 1 crédit
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- Auteur(s): Jason S. Bradshaw
- Narrateur(s): Jason S. Bradshaw
- Durée: 3 h et 9 min
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Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential factor is important to their bottom line. It’s All About CEX! breaks experience down into its core components - success, ease, and connection - and shows you how to get the most mileage out of each one.
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- Narrateur(s): Jason S. Bradshaw
- Durée: 3 h et 9 min
- Date de publication: 2019-11-25
- Langue: Anglais
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Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because of this....
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Prix courant: 18,74$ ou 1 crédit
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The New Market Leaders
- Who's Winning and How in the Battle for Customers
- Auteur(s): Fred Wiersema
- Narrateur(s): P.J. Brown
- Durée: 3 h et 27 min
- Version abrégée
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Performance
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In today's fast-paced economy, no manager or investor can afford to ignore the practical strategies and highly applicable insights offered in this path breaking audiobook.
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The New Market Leaders
- Who's Winning and How in the Battle for Customers
- Narrateur(s): P.J. Brown
- Durée: 3 h et 27 min
- Date de publication: 2001-05-24
- Langue: Anglais
- In the decade since renowned business strategist Fred Wiersema first began research for his #1 best seller, The Discipline of Market Leaders, profound changes have transformed...
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Prix courant: 14,64$ ou 1 crédit
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Uncopyable Sales Secrets
- How to Create an Unfair Advantage and Outsell Your Competition
- Auteur(s): Kay Miller
- Narrateur(s): Kay Miller
- Durée: 3 h et 49 min
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Uncopyable Sales Secrets teaches a foolproof system for creating an uncopyable attachment with your prospects and clients so that you can fill your sales pipeline, close more deals, and build a loyal customer base.
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Uncopyable Sales Secrets
- How to Create an Unfair Advantage and Outsell Your Competition
- Narrateur(s): Kay Miller
- Durée: 3 h et 49 min
- Date de publication: 2022-12-29
- Langue: Anglais
-
Uncopyable Sales Secrets teaches a foolproof system for creating an uncopyable attachment with your prospects and clients so that you can fill your sales pipeline, close more deals, and build a loyal customer base....
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Auteur(s): Jeffrey J. Fox
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
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In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with industry leaders from a wide variety of fields, best-selling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped great rainmakers get ahead, along with his trademark brand of counterintuitive insight and commentary that have made his books so popular.
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
- Date de publication: 2006-03-06
- Langue: Anglais
- In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack....
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Prix courant: 10,67$ ou 1 crédit
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5th Dimensional Customer Experience
- Your Win/Win Entrepreneurial Business Plan
- Auteur(s): John D. Hanson
- Narrateur(s): John D. Hanson
- Durée: 2 h et 23 min
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Entrepreneurial leaders think differently. They do their own research, then take decisive actions. They weigh risks versus rewards. They're creators, problem solvers, and take on challenges as opportunities. Most importantly, they view their business as a chapter in their life, not their identity. They love to empower others to grow their business through innovation, continuous improvement, and 5-star customer experience.
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5th Dimensional Customer Experience
- Your Win/Win Entrepreneurial Business Plan
- Narrateur(s): John D. Hanson
- Durée: 2 h et 23 min
- Date de publication: 2024-04-23
- Langue: Anglais
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Are you an entrepreneurial business owner or leader? Is your company growth-minded with healthy, Win/Win relationships as a top priority? Then this book is for you!
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Prix courant: 8,71$ ou 1 crédit
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Answering the Ultimate Question
- How Net Promoter Can Transform Your Business
- Auteur(s): Richard Owen, Laura L. Brooks
- Narrateur(s): Melissa Edris
- Durée: 8 h et 57 min
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Fred Reichheld's 2006 book The Ultimate Question - that question being, "How likely is it that you would recommend this company to a friend or colleague?" - challenged the conventional wisdom of customer satisfaction programs. It coined the terms "bad profits" and "good profits" and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question.
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Answering the Ultimate Question
- How Net Promoter Can Transform Your Business
- Narrateur(s): Melissa Edris
- Durée: 8 h et 57 min
- Date de publication: 2020-07-09
- Langue: Anglais
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Answering the Ultimate Question builds on the link between Net Promoter Scores and business growth and profitability....
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Prix courant: 22,26$ ou 1 crédit
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone
- Auteur(s): Mitch Joel
- Narrateur(s): Mitch Joel
- Durée: 7 h et 35 min
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At last, here's THE audiobook that 21st century entrepreneurs have been waiting for - the inner-secrets of how highly successful Internet capitalists make millions by knowing who to reach and how to reach them online. From viral loops to social networking to how to cut through all the cyber-clutter, Six Pixels of Separation is mandatory listening for anybody who wants to expand their business via the Internet.
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone
- Narrateur(s): Mitch Joel
- Durée: 7 h et 35 min
- Date de publication: 2009-09-04
- Langue: Anglais
- Here's THE audiobook that entrepreneurs have been waiting for - the inner-secrets of how successful Internet capitalists make millions by knowing who to reach and how to reach them....
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Prix courant: 31,16$ ou 1 crédit
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The 77 Best Strategies to Grow Your Early Childhood Program - Second Edition
- Proven, Cutting-Edge Ideas Your Competitors Are Probably Not Using
- Auteur(s): Kris Murray
- Narrateur(s): Kris Murray
- Durée: 2 h et 33 min
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The goal of this book is to hand you easy-to-implement ideas that can help you get fully enrolled in your early childhood program, with a waiting list. And not just any old ideas - these are the 77 best ideas and strategies we use consistently. Kris Murray has helped hundreds of owners grow their enrollment by 15 to 300 percent in just a few months, so it’s possible for you too. In fact, she has included some of their case studies and results from using the ideas in this book, to provide you with proof and inspiration.
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The 77 Best Strategies to Grow Your Early Childhood Program - Second Edition
- Proven, Cutting-Edge Ideas Your Competitors Are Probably Not Using
- Narrateur(s): Kris Murray
- Durée: 2 h et 33 min
- Date de publication: 2022-05-12
- Langue: Anglais
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The goal of this book is to hand you easy-to-implement ideas that can help you get fully enrolled in your early childhood program, with a waiting list. And not just any old ideas - these are the 77 best ideas and strategies we use consistently....
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Prix courant: 8,71$ ou 1 crédit
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Auteur(s): Janelle Estes, Andy MacMillan
- Narrateur(s): Lexi Mae
- Durée: 6 h et 8 min
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User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Narrateur(s): Lexi Mae
- Durée: 6 h et 8 min
- Date de publication: 2022-02-15
- Langue: Anglais
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User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model....
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Prix courant: 22,26$ ou 1 crédit
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The Influence Mindset
- The Art & Science of Getting People to Choose You
- Auteur(s): Christian Hansen
- Narrateur(s): Christian Hansen
- Durée: 3 h et 34 min
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Understand the art and science of why people choose you. Your message is your greatest tool to influence others to choose you. The problem is, most people fail because they don’t know how to position and sell themselves. Their message gets lost in the noise. Because our brains are wired to pay attention to certain things, when you build your message on three key (research-backed) strategies, you will bypass the brain’s defenses, stand out from the crowd, and influence decision makers to choose you...every single time. This audiobook tells you how.
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The Influence Mindset
- The Art & Science of Getting People to Choose You
- Narrateur(s): Christian Hansen
- Durée: 3 h et 34 min
- Date de publication: 2021-11-01
- Langue: Anglais
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Understand the art and science of why people choose you. Your message is your greatest tool to influence others to choose you. The problem is, most people fail because they don’t know how to position and sell themselves. Their message gets lost in the noise....
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Auteur(s): Joseph A. Michelli
- Narrateur(s): Joseph Michelli
- Durée: 8 h et 8 min
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No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Narrateur(s): Joseph Michelli
- Durée: 8 h et 8 min
- Date de publication: 2021-08-10
- Langue: Anglais
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In The Airbnb Way, Michelli shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy....
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Prix courant: 22,26$ ou 1 crédit
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Lean Brands
- Catch Customers, Drive Growth, and Stand Out in All Markets
- Auteur(s): Luis Pedroza
- Narrateur(s): Thom Rivera
- Durée: 5 h et 34 min
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Lean Brands provides a lean, agile approach to building global brands, helping you 1) quickly analyze your environment; 2) create a differentiated and meaningful brand positioning; and 3) bring your brand strategy to life on the ground, where it counts. You'll learn how to "recon" and take advantage of weaknesses of your competition, as well as hone in on what will work in new markets to make sure you are memorable.
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Lean Brands
- Catch Customers, Drive Growth, and Stand Out in All Markets
- Narrateur(s): Thom Rivera
- Durée: 5 h et 34 min
- Date de publication: 2020-04-01
- Langue: Anglais
-
Lean Brands provides a lean, agile approach to building global brands....
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Prix courant: 26,00$ ou 1 crédit
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Unfiltered Marketing
- 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World
- Auteur(s): Stephen Denny, Paul Leinberger, Brian Solis - foreword
- Narrateur(s): Walter Dixon
- Durée: 7 h et 10 min
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As we are constantly on our electronic devices, we have come to distrust curated media and traditional PR. Stephen Denny and Paul Leinberger have found that people now want to make their own decisions based on raw footage, real-time updates, and unfiltered livestreams. How, then, do marketing executives and others gain consumer trust? These Fortune 500 consultants present the answer in Unfiltered Marketing.
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Unfiltered Marketing
- 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World
- Narrateur(s): Walter Dixon
- Durée: 7 h et 10 min
- Date de publication: 2020-11-01
- Langue: Anglais
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You can fake authenticity. But in this digitally saturated age, your customers will see through any misdirection....
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Prix courant: 22,26$ ou 1 crédit
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- Auteur(s): Amy Demas
- Narrateur(s): Amy Demas
- Durée: 3 h et 1 min
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Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- Narrateur(s): Amy Demas
- Durée: 3 h et 1 min
- Date de publication: 2022-07-14
- Langue: Anglais
-
Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics....
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Prix courant: 18,74$ ou 1 crédit
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True Tales from the Land of Digital Sand
- Relatable Memoirs of a Career Tech Support Geek
- Auteur(s): Michael Anthony White
- Narrateur(s): Michael Anthony White
- Durée: 9 h et 7 min
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There's always been that one quiet kid in the back of the class. Perhaps they're a little shy, branded a misfit - maybe they dress a little funny...but they're always watching, always listening. That's me. I'm that kid. I've learned much by playing the role of an avid observer, and feel I must break my silence if only for a spell. Sitcoms have thrived on the silly subject matter of telephone support for decades, exposing the most despicable acts of customers and corporations alike.
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True Tales from the Land of Digital Sand
- Relatable Memoirs of a Career Tech Support Geek
- Narrateur(s): Michael Anthony White
- Durée: 9 h et 7 min
- Date de publication: 2021-10-21
- Langue: Anglais
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There's always been that one quiet kid in the back of the class. Perhaps they're a little shy, branded a misfit - maybe they dress a little funny...but they're always watching, always listening....
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Prix courant: 25,00$ ou 1 crédit
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Pragmatic Customer Service: A No-Nonsense Guide to Excellent Customer Service for Small Businesses
- The Pragmatic Management Series
- Auteur(s): D.M. Hawkins
- Narrateur(s): Pete Moore
- Durée: 1 h et 49 min
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Embark on a journey to elevate your small local business to new heights. This captivating guide, infused with insightful strategies and actionable tips, is your compass to mastering the art of customer service. From decoding the psychology of satisfaction to creating personalized experiences, this book is your blueprint to winning hearts, one interaction at a time.
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Pragmatic Customer Service: A No-Nonsense Guide to Excellent Customer Service for Small Businesses
- The Pragmatic Management Series
- Narrateur(s): Pete Moore
- Durée: 1 h et 49 min
- Date de publication: 2024-01-22
- Langue: Anglais
-
Embark on a journey to elevate your small local business to new heights....
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The Customer Mission
- Why It’s Time to Cut the $*&% and Get Back to the Business of Understanding Customers
- Auteur(s): Andrea Belk Olson
- Narrateur(s): Andrea Olson
- Durée: 2 h et 34 min
- Version intégrale
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When taking the mindset of “we need more sales”, it centers on the premise that what you currently offer is your only source of profit and that simply more of the same will generate the returns sought. The customer isn’t part of the equation. This audiobook examines the concept of redefining the customer and redesigning your organizational growth strategy around the customer, creating a culture of innovation and uncontested differentiation.
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The Customer Mission
- Why It’s Time to Cut the $*&% and Get Back to the Business of Understanding Customers
- Narrateur(s): Andrea Olson
- Durée: 2 h et 34 min
- Date de publication: 2019-07-22
- Langue: Anglais
-
When taking the mindset of “we need more sales”, it centers on the premise that what you currently offer is your only source of profit and that simply more of the same will generate the returns sought. The customer isn’t part of the equation....
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El cliente sale de viaje [The Client Goes on a Trip]
- Auteur(s): Raquel Serradilla, José M. Sánchez Guitián
- Narrateur(s): Carmen Huete
- Durée: 7 h et 51 min
- Version intégrale
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Au global
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Performance
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Histoire
Este libro es una reflexión que coloca al cliente en diferentes escenarios e intenta explicar el futuro de sus decisiones para entender las transformaciones que están sufriendo los servicios de atención al cliente y fidelización de las compañías.
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El cliente sale de viaje [The Client Goes on a Trip]
- Narrateur(s): Carmen Huete
- Durée: 7 h et 51 min
- Date de publication: 2024-09-30
- Langue: Espagnol
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Este libro es una reflexión que coloca al cliente en diferentes escenarios e intenta explicar el futuro de sus decisiones para entender las transformaciones que están sufriendo los servicios de atención al cliente y fidelización de las compañías.
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Prix courant: 9,64$ ou 1 crédit
Prix réduit: 9,64$ ou 1 crédit
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