Customer Business
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- Auteur(s): Sean McDade PhD
- Narrateur(s): Assaf Cohen
- Durée: 5 h et 23 min
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In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program.
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- Narrateur(s): Assaf Cohen
- Durée: 5 h et 23 min
- Date de publication: 2023-03-21
- Langue: Anglais
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In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program....
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Prix courant: 20,19$ ou 1 crédit
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For What It's Worth
- Business Wisdom from a Pawnbroker
- Auteur(s): Les Gold
- Narrateur(s): Walter Dixon
- Durée: 3 h et 52 min
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Les Gold has been in business since age 12, when he started selling used golf clubs from his dad’s basement. Now he owns Detroit’s biggest pawnshop, American Jewelry and Loan, and is the star of the hit reality TV show Hardcore Pawn. In this entertaining, honest book, Gold takes you inside some of his weirdest, wackiest deals and steals. From the monkey his dad once took in to pawn to the deal Gold made for a stripper pole, he has no boundaries for what he considers to be part of his business - and neither should you.
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For What It's Worth
- Business Wisdom from a Pawnbroker
- Narrateur(s): Walter Dixon
- Durée: 3 h et 52 min
- Date de publication: 2013-06-13
- Langue: Anglais
- No place prepares you better for the working world than a pawnshop, and Les Gold takes you inside his shop to share what he’s learned from 55 years in the most interesting job in the world....
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Prix courant: 23,14$ ou 1 crédit
Prix réduit: 23,14$ ou 1 crédit
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The Endangered Customer
- 8 Steps to Guarantee Repeat Business
- Auteur(s): Richard R. Shapiro
- Narrateur(s): Scott Brick
- Durée: 4 h et 31 min
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In The Endangered Customer, Richard Shapiro presents a proven strategy to create loyalty in the age of the empowered consumer. He shows why a "people first" approach is more important than ever and offers a road map any business can follow to deliver a welcoming and personalized customer experience at every touch point. Companies invest heavily in technology to manage their customers and earn repeat business, but high-tech approaches have fallen short according to Shapiro.
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The Endangered Customer
- 8 Steps to Guarantee Repeat Business
- Narrateur(s): Scott Brick
- Durée: 4 h et 31 min
- Date de publication: 2017-04-25
- Langue: Anglais
- In The Endangered Customer, Richard Shapiro presents a proven strategy to create loyalty in the age of the empowered consumer. He shows why a "people first" approach is more important than ever....
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Prix courant: 20,10$ ou 1 crédit
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Be the Go-To
- How to Own Your Competitive Market, Charge More, and Have Customers Love You for It
- Auteur(s): Theresa M. Lina
- Narrateur(s): Theresa M. Lina, John Lina
- Durée: 10 h et 1 min
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Are customers failing to see what sets your brand apart, pushing your prices (and margins) down? Healthy prices and profits are a company’s lifeblood, critical for funding current operations and future growth. Yet too many businesses look alike and are then forced to compete on price alone. Instead, they should aim for clear, sustainable differentiation, owning the market as the enduring Go-To brand. Theresa M. Lina will help you escape the commodity trap.
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Be the Go-To
- How to Own Your Competitive Market, Charge More, and Have Customers Love You for It
- Narrateur(s): Theresa M. Lina, John Lina
- Durée: 10 h et 1 min
- Date de publication: 2023-03-08
- Langue: Anglais
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Theresa M. Lina will help you escape the commodity trap....
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Prix courant: 19,18$ ou 1 crédit
Prix réduit: 19,18$ ou 1 crédit
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Come Back to Bed
- Attract More Foot Traffic and Make People Fall in Love with Your Store
- Auteur(s): Mark Kinsley, Mark Quinn
- Narrateur(s): Mark Kinsley, Mark Quinn
- Durée: 3 h et 39 min
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Retail is experiencing a massive transition. Thousands of independent retailers have been bobbing in the ocean, clinging to planks of splintered wood and struggling to stay afloat. Today, those who remain have washed ashore on a new island, and the rules have changed. But where there’s life, there’s hope, as long as you’re willing to roll up your sleeves and do the work. In Come Back to Bed, Mark Kinsley and Mark Quinn offer strategies and principles retailers can use to forge lasting customer relationships that will weather any storm.
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Come Back to Bed
- Attract More Foot Traffic and Make People Fall in Love with Your Store
- Narrateur(s): Mark Kinsley, Mark Quinn
- Durée: 3 h et 39 min
- Date de publication: 2020-12-08
- Langue: Anglais
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Retail is experiencing a massive transition, and thousands of independent retailers have been struggling to stay afloat. Authors Mark Kinsley and Mark Quinn offer strategies and principles retailers can use to forge lasting customer relationships that will weather any storm....
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Prix courant: 18,74$ ou 1 crédit
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How to Deal with Difficult Customers
- 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
- Auteur(s): Dave Anderson
- Narrateur(s): Dave Anderson
- Durée: 4 h et 18 min
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The 10 strategies in this book will build your confidence and competence, so that the next time you're struggling with a grumpy, cranky, whiney SOB, you won't have to just stand there wondering, "How can I sell to this jerk?" With the can't-miss strategies you'll find in How to Deal with Difficult Customers, you'll turn that sourpuss into a sweetheart, close the deal in no time, and find yourself eager to take on the next tough customer.
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How to Deal with Difficult Customers
- 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
- Narrateur(s): Dave Anderson
- Durée: 4 h et 18 min
- Date de publication: 2009-12-27
- Langue: Anglais
- The 10 strategies in this book will build your confidence and competence, helping you sell to any grumpy, cranky, whiney SOB....
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Prix courant: 21,00$ ou 1 crédit
Prix réduit: 21,00$ ou 1 crédit
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Exceeding Customer Expectations
- What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers
- Auteur(s): Kirk Kazanjian
- Narrateur(s): Alan Sklar
- Durée: 6 h et 25 min
- Version abrégée
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What's the secret to wowing your customers while maintaining a loyal and dedicated workforce? Drawing upon time-tested strategies that have propelled Enterprise, the nation's number-one car-rental company, from a single location in St. Louis to a $9-billion global powerhouse, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition.
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Exceeding Customer Expectations
- What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers
- Narrateur(s): Alan Sklar
- Durée: 6 h et 25 min
- Date de publication: 2006-12-11
- Langue: Anglais
- Drawing upon strategies that have propelled Enterprise, the number-one car-rental company, to a $9-billion powerhouse, the author reveals how you can outperform and outsmart the competition....
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Prix courant: 17,48$ ou 1 crédit
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The Referral of a Lifetime
- The Networking Systems that Produces Bottom Line Results…Every Day!
- Auteur(s): Tim Templeton
- Narrateur(s): Michael Mish
- Durée: 3 h et 36 min
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In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground, who introduces her to four successful people. They show her how they transformed their businesses and their lives by determining how others view them and how they view themselves.
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The Referral of a Lifetime
- The Networking Systems that Produces Bottom Line Results…Every Day!
- Narrateur(s): Michael Mish
- Durée: 3 h et 36 min
- Date de publication: 2010-09-10
- Langue: Anglais
- Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure....
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Prix courant: 22,50$ ou 1 crédit
Prix réduit: 22,50$ ou 1 crédit
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Customer Innovation
- Customer-centric Strategy for Enduring Growth
- Auteur(s): Marion Debruyne
- Narrateur(s): Teri Schnaubelt
- Durée: 8 h et 14 min
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Innovation expert Marion Debruyne explains how to become an outside-in organization by constantly connecting with the market to anticipate changes, converting customer insights into actionable change and collaborating with others where their own capabilities fall short. Packed with real world examples from leading global companies, Customer Innovation provides the framework needed to shift from a product-oriented to a solutions-oriented focus and from a transaction-based to a co-creation-based customer relationship.
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Customer Innovation
- Customer-centric Strategy for Enduring Growth
- Narrateur(s): Teri Schnaubelt
- Durée: 8 h et 14 min
- Date de publication: 2019-03-19
- Langue: Anglais
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Innovation expert Marion Debruyne explains how to become an outside-in organization by constantly connecting with the market to anticipate changes, converting customer insights into actionable change and collaborating with others where their own capabilities fall short....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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Fishing with Dynamite
- Write Your Expert Book and Watch It Simplify Marketing, Attract Customers, and Explode Your Business
- Auteur(s): Joel Hughes
- Narrateur(s): Joel Hughes
- Durée: 3 h et 53 min
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What can you do to get seen, heard, chosen—and chosen first? That online marketing challenge is the number one struggle for most online business owners.
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Fishing with Dynamite
- Write Your Expert Book and Watch It Simplify Marketing, Attract Customers, and Explode Your Business
- Narrateur(s): Joel Hughes
- Durée: 3 h et 53 min
- Date de publication: 2023-08-09
- Langue: Anglais
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What can you do to get seen, heard, chosen—and chosen first? That online marketing challenge is the number one struggle for most online business owners....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Marketing to Win More Business
- Actively Market Your Business to Attract Customers
- Auteur(s): Pauline Rowson
- Durée: 2 h et 2 min
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This guide is primarily concerned with the safety of the person and the minimising of the potential of physical conflict and personal injury. This guide looks at awareness of potential behaviour patterns that may lead to aggressiveness; avoidance of situations where the potential for aggressive behaviour exists; interpretation of non-verbal communications signals; control and de-escalation techniques; an outline of techniques for your personal safety.
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Marketing to Win More Business
- Actively Market Your Business to Attract Customers
- Durée: 2 h et 2 min
- Date de publication: 2008-02-05
- Langue: Anglais
- This guide is primarily concerned with the safety of the person and the minimising of the potential of physical conflict and personal injury....
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Prix courant: 9,56$ ou 1 crédit
Prix réduit: 9,56$ ou 1 crédit
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Welcome to the Age of Emotion
- How to Attract and Connect with Customers Using Video. A Videography Handbook for Your Business
- Auteur(s): Michael Langdon
- Narrateur(s): Christopher Wales
- Durée: 3 h et 17 min
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Eighty percent of internet traffic is now video traffic - unfortunately this means that there are a lot of boring, unengaging videos being produced. Don't let your videos suffer that fate. Welcome to the Age of Emotion is a book for business owners, entrepreneurs, and brand managers who want increased connectivity and engagement with their brand. It focuses on harnessing the emotive powers of video to target prospects and turn them into loyal customers and fans of your brand or company.
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Welcome to the Age of Emotion
- How to Attract and Connect with Customers Using Video. A Videography Handbook for Your Business
- Narrateur(s): Christopher Wales
- Durée: 3 h et 17 min
- Date de publication: 2022-03-30
- Langue: Anglais
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Eighty percent of internet traffic is now video traffic - unfortunately this means that there are a lot of boring, unengaging videos being produced. Don't let your videos suffer that fate....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Getting Customers
- Easier, Faster and for Less Money than You Ever Thought Possible
- Auteur(s): James Sinclair
- Narrateur(s): James Sinclair
- Durée: 3 h et 44 min
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Winning customers is the lifeblood of any business, yet so many people fail dismally at it. James Sinclair knows how it’s done. In 15 years, he has built a one-man business as a children’s clown into a multi-million-pound enterprise with a network of companies and over 400 employees. In this audiobook, he lets eager business owners into his secrets for getting the right customers fast and to make their businesses grow. Finding, getting, and keeping customers is the most significant and important skill set of a successful start-up entrepreneur.
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Getting Customers
- Easier, Faster and for Less Money than You Ever Thought Possible
- Narrateur(s): James Sinclair
- Durée: 3 h et 44 min
- Date de publication: 2019-12-18
- Langue: Anglais
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Winning customers is the lifeblood of any business, yet so many people fail dismally at it. James Sinclair knows how it’s done. In 15 years, he has built a one-man business as a children’s clown into a multi-million-pound enterprise with a network of companies and over 400 employees....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Auteur(s): Jeff Toister
- Narrateur(s): Walter Dixon
- Durée: 5 h et 39 min
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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should.
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Narrateur(s): Walter Dixon
- Durée: 5 h et 39 min
- Date de publication: 2012-11-06
- Langue: Anglais
- Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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Amp Up Your Sales
- Powerful Strategies That Move Customers to Make Fast, Favorable Decisions
- Auteur(s): Andy Paul
- Narrateur(s): Grover Gardner
- Durée: 6 h et 32 min
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Succeeding as a sales professional is like being a professional athlete. Whether you're already the top salesperson at your company, or you're simply working hard to reach the next level of success, in order to keep up in a fast-paced, increasingly crowded marketplace - one in which meaningful product differentiation has all but disappeared - you must constantly push yourself to improve, open more doors, and break through the noise to attract and retain the attention of busy and distracted customers.
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Amp Up Your Sales
- Powerful Strategies That Move Customers to Make Fast, Favorable Decisions
- Narrateur(s): Grover Gardner
- Durée: 6 h et 32 min
- Date de publication: 2014-12-17
- Langue: Anglais
- Amp up Your Sales reveals how to simplify your sales strategy, maximize the value of your selling, and amplify your sales responsiveness....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- Auteur(s): Tyson Brandt
- Narrateur(s): Aadam Smyth
- Durée: 20 min
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Obsess over your customers! It’s necessary to succeed! It begins with the culture you establish for your company and making sure that your support team is at the frontlines to make sure your customers are happy and their needs are addressed. Your entire company from top to bottom needs to share that providing an amazing customer experience is necessary the key to your company’s success.
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- Narrateur(s): Aadam Smyth
- Durée: 20 min
- Date de publication: 2023-01-17
- Langue: Anglais
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Obsess over your customers! It’s necessary to succeed! It begins with the culture you establish for your company and making sure that your support team is at the frontlines to make sure your customers are happy and their needs are addressed....
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Prix courant: 7,00$ ou 1 crédit
Prix réduit: 7,00$ ou 1 crédit
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Flip the Funnel
- How to Use Existing Customers to Gain New Ones
- Auteur(s): Joseph Jaffe
- Narrateur(s): Bruce Mann
- Durée: 10 h et 54 min
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If there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, best-selling author of Life After the 30-Second Spot and Join the Conversation, and a leading expert and thought leader on new media and social media. In most businesses, it costs roughly five-to-10 times more to acquire a new customer than it does to retain an existing one, and yet companies continue to disproportionately spend their budgets into the "wrong" end of the funnel the mass media or awareness side.
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Flip the Funnel
- How to Use Existing Customers to Gain New Ones
- Narrateur(s): Bruce Mann
- Durée: 10 h et 54 min
- Date de publication: 2020-07-09
- Langue: Anglais
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Why customer retention is the new acquisition....
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Prix courant: 27,83$ ou 1 crédit
Prix réduit: 27,83$ ou 1 crédit
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- Auteur(s): Sean McDade
- Narrateur(s): Assaf Cohen
- Durée: 3 h et 41 min
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Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- Narrateur(s): Assaf Cohen
- Durée: 3 h et 41 min
- Date de publication: 2022-06-03
- Langue: Anglais
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Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals....
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Prix courant: 20,19$ ou 1 crédit
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UpSolutions
- Turning Teams into Heroes and Customers into Raving Fans
- Auteur(s): Patti Mara
- Narrateur(s): Geoff Sugiyama
- Durée: 4 h et 32 min
- Version intégrale
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How can local, independent businesses thrive in the age of e-commerce, delivery choices, and big box stores when they're feeling the pricing squeeze? You don't have to adapt to their way of doing business or struggle to compete in the global economy! UpSolutions: Turning Teams into Heroes and Customers into Raving Fans is a new way forward for the best game of all: your own.
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UpSolutions
- Turning Teams into Heroes and Customers into Raving Fans
- Narrateur(s): Geoff Sugiyama
- Durée: 4 h et 32 min
- Date de publication: 2020-04-01
- Langue: Anglais
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How can local, independent businesses thrive in the age of e-commerce, delivery choices, and big box stores when they're feeling the pricing squeeze? UpSolutions: Turning Teams into Heroes and Customers into Raving Fans is a new way forward for the best game of all: your own....
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