Customer Business
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Outside In
- The Power of Putting Customers at the Center of Your Business
- Auteur(s): Harley Manning, Kerry Bodine
- Narrateur(s): Mel Foster
- Durée: 7 h et 35 min
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The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.
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Outside In
- The Power of Putting Customers at the Center of Your Business
- Narrateur(s): Mel Foster
- Durée: 7 h et 35 min
- Date de publication: 2012-08-28
- Langue: Anglais
- The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today....
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Prix courant: 26,00$ ou 1 crédit
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Working Backwards
- Insights, Stories, and Secrets from Inside Amazon
- Auteur(s): Colin Bryar, Bill Carr
- Narrateur(s): Bill Carr, Colin Bryar, Robert Petkoff
- Durée: 10 h et 41 min
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Working Backwards is a practical guidebook and a corporate narrative, filled with the authors’ in-the-room recollections of what “Being Amazonian” is like and how it has affected their personal and professional lives. They demonstrate that success on Amazon’s scale is not achieved by the genius of any single leader, but rather through commitment to and execution of a set of well-defined, rigorously executed principles and practices - shared here for the very first time.
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Great inside look into a great company
- Écrit par Kambiz le 2023-11-11
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Working Backwards
- Insights, Stories, and Secrets from Inside Amazon
- Narrateur(s): Bill Carr, Colin Bryar, Robert Petkoff
- Durée: 10 h et 41 min
- Date de publication: 2021-02-09
- Langue: Anglais
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Working Backwards is an insider's breakdown of Amazon's approach to culture, leadership, and best practices from two longtime, top-level Amazon executives....
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Prix courant: 26,99$ ou 1 crédit
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- Auteur(s): Tony Hsieh
- Narrateur(s): Tony Hsieh
- Durée: 8 h et 17 min
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In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer -explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success.
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Fuel for truly living within your best potential
- Écrit par Robert Frequent Purchaser le 2020-12-26
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- Narrateur(s): Tony Hsieh
- Durée: 8 h et 17 min
- Date de publication: 2010-06-07
- Langue: Anglais
- Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....
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Prix courant: 28,27$ ou 1 crédit
Prix réduit: 28,27$ ou 1 crédit
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LinkedIn the Sandler Way
- 25 Secrets That Show Salespeople How to Leverage the World’s Largest Professional Network
- Auteur(s): Sandler Systems Inc.
- Narrateur(s): Sean Pratt
- Durée: 1 h et 54 min
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LinkedIn the Sandler Way, the first audiobook release from Sandler Training and LinkedIn, offers powerful, cutting-edge best practices for effective social selling with LinkedIn. Its 25 discussions uncover big ideas for prospecting and selling online - ideas that typically haven't yet become part of a sales team's daily culture. Within just a few days, you can learn, adopt, and model these LinkedIn best practices so that they become consistent behaviors for everyone in your organization who sells for a living.
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LinkedIn the Sandler Way
- 25 Secrets That Show Salespeople How to Leverage the World’s Largest Professional Network
- Narrateur(s): Sean Pratt
- Durée: 1 h et 54 min
- Date de publication: 2017-12-01
- Langue: Anglais
- Social selling is easier than you think. LinkedIn the Sandler Way, the first audiobook release from Sandler Training and LinkedIn, offers powerful, cutting-edge best practices....
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Prix courant: 13,00$ ou 1 crédit
Prix réduit: 13,00$ ou 1 crédit
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Customer Centricity
- Focus on the Right Customers for Strategic Advantage
- Auteur(s): Peter Fader
- Narrateur(s): Patrick Lawlor
- Durée: 2 h et 36 min
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Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers…and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, helps businesses radically rethink how they relate to customers.
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Customer Centricity
- Focus on the Right Customers for Strategic Advantage
- Narrateur(s): Patrick Lawlor
- Durée: 2 h et 36 min
- Date de publication: 2013-09-05
- Langue: Anglais
- Not all customers are created equal. Despite what the tired old adage says, the customer is not always right....
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Prix courant: 22,25$ ou 1 crédit
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Marketing: A Love Story
- How to Matter to Your Customers
- Auteur(s): Bernadette Jiwa
- Narrateur(s): Bernadette Jiwa
- Durée: 2 h et 1 min
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One of the biggest challenges we face as entrepreneurs and innovators is understanding how to make our ideas resonate. We tend to have no shortage of ideas, but we struggle to tell the story of how they are going to be useful in the world and why they will matter to people. Marketing is the way we communicate how our ideas translate to value for people in a marketplace.
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Marketing: A Love Story
- How to Matter to Your Customers
- Narrateur(s): Bernadette Jiwa
- Durée: 2 h et 1 min
- Date de publication: 2016-01-22
- Langue: Anglais
- One of the biggest challenges we face as entrepreneurs and innovators is understanding how to make our ideas resonate. We tend to have no shortage of ideas....
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Prix courant: 16,68$ ou 1 crédit
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Unlocking the Customer Value Chain
- How Decoupling Drives Consumer Disruption
- Auteur(s): Thales S. Teixeira, Greg Piechota
- Narrateur(s): Tom Weitzel
- Durée: 11 h et 14 min
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Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge.
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Unlocking the Customer Value Chain
- How Decoupling Drives Consumer Disruption
- Narrateur(s): Tom Weitzel
- Durée: 11 h et 14 min
- Date de publication: 2019-02-19
- Langue: Anglais
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Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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Gap Selling: Getting the Customer to Yes
- How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
- Auteur(s): Keenan
- Narrateur(s): Keenan
- Durée: 5 h et 47 min
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People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades. For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid.
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Great book for Selling!
- Écrit par linh Diep le 2021-01-12
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Gap Selling: Getting the Customer to Yes
- How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
- Narrateur(s): Keenan
- Durée: 5 h et 47 min
- Date de publication: 2019-01-07
- Langue: Anglais
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People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople....
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Prix courant: 25,00$ ou 1 crédit
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The JOLT Effect
- How High Performers Overcome Customer Indecision
- Auteur(s): Matthew Dixon, Ted McKenna
- Narrateur(s): Matthew Dixon, Ted McKenna
- Durée: 5 h et 47 min
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In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business. But this approach backfires dramatically. Why? Because it completely gets wrong the primary driver behind purchasing decision-making: once purchase intent is established, customers no longer care about succeeding. What they really care about is not failing.
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great read
- Écrit par abithab ragunathan le 2022-12-07
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The JOLT Effect
- How High Performers Overcome Customer Indecision
- Narrateur(s): Matthew Dixon, Ted McKenna
- Durée: 5 h et 47 min
- Date de publication: 2022-09-20
- Langue: Anglais
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In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....
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Prix courant: 20,40$ ou 1 crédit
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Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- Auteur(s): Jesse Cole
- Narrateur(s): Jesse Cole
- Durée: 5 h et 32 min
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Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty.
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Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- Narrateur(s): Jesse Cole
- Durée: 5 h et 32 min
- Date de publication: 2022-12-23
- Langue: Anglais
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Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty....
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Prix courant: 25,00$ ou 1 crédit
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AI for Marketing and Product Innovation
- Powerful New Tools for Predicting Trends, Connecting with Customers, and Closing Sales
- Auteur(s): A.K. Pradeep, Andrew Appel, Stan Sthanunathan
- Narrateur(s): Graham Rowat
- Durée: 6 h et 53 min
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AI for Marketing and Product Innovation offers creatives and marketing professionals a non-tech guide to artificial intelligence (AI) and machine learning (ML) - twin technologies that stand poised to revolutionize the way we sell. This book helps you lean into the curve and take advantage of AI's unparalleled and rapidly expanding power. More than a simple primer on the technology, this book goes beyond the "what" to reveal the "how".
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AI for Marketing and Product Innovation
- Powerful New Tools for Predicting Trends, Connecting with Customers, and Closing Sales
- Narrateur(s): Graham Rowat
- Durée: 6 h et 53 min
- Date de publication: 2019-02-26
- Langue: Anglais
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AI for Marketing and Product Innovation offers creatives and marketing professionals a non-tech guide to artificial intelligence (AI) and machine learning (ML) - twin technologies that stand poised to revolutionize the way we sell....
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Prix courant: 22,26$ ou 1 crédit
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No Thanks, I'm Just Looking
- Sales Techniques for Turning Shoppers into Buyers
- Auteur(s): Harry J. Friedman
- Narrateur(s): Adam Henderson
- Durée: 7 h et 3 min
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No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn, practical moneymaking steps. By saving countless hours of trial-and-error experience, listeners will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant.
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No Thanks, I'm Just Looking
- Sales Techniques for Turning Shoppers into Buyers
- Narrateur(s): Adam Henderson
- Durée: 7 h et 3 min
- Date de publication: 2020-07-09
- Langue: Anglais
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Learn secrets of the trade from the master of retail selling and sales training....
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Prix courant: 22,26$ ou 1 crédit
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Uncommon Service
- How to Win by Putting Customers at the Core of Your Business
- Auteur(s): Frances Frei, Anne Morriss
- Narrateur(s): Eliza Foss
- Durée: 6 h et 52 min
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Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
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Uncommon Service
- How to Win by Putting Customers at the Core of Your Business
- Narrateur(s): Eliza Foss
- Durée: 6 h et 52 min
- Date de publication: 2020-06-16
- Langue: Anglais
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In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function....
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Prix courant: 22,26$ ou 1 crédit
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When Machines Become Customers
- Ready or Not, AI Enabled Non-Human Customers Are Coming to Your Business. How You Adapt Will Make or Break Your Future
- Auteur(s): Don Scheibenreif, Mark Raskino
- Narrateur(s): Don Scheibenreif, Mark Raskino, Daryl Plummer
- Durée: 7 h et 51 min
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For thousands of years, customers have been individual humans, families or organizations. But soon, generative AI enabled software and hardware machines will start to act as customers. First they will shop for us, later they will act for themselves. You can’t take them to dinner, and they won’t fall for your slogans, but they might help grow your market – if you know how. Companies are already being called on the phone by software that sounds like a person. Cars will buy their own fuel and tires. That smart speaker in every home can become the housekeeper and shopper for the family it serves.
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When Machines Become Customers
- Ready or Not, AI Enabled Non-Human Customers Are Coming to Your Business. How You Adapt Will Make or Break Your Future
- Narrateur(s): Don Scheibenreif, Mark Raskino, Daryl Plummer
- Durée: 7 h et 51 min
- Date de publication: 2024-04-11
- Langue: Anglais
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For thousands of years, customers have been individual humans, families or organizations. But soon, generative AI enabled software and hardware machines will start to act as customers. First they will shop for us, later they will act for themselves.
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Triple Fit Strategy
- How to Build Lasting Customer Relationships and Boost Growth
- Auteur(s): Christoph Senn, Mehak Gandhi
- Narrateur(s): Christopher P. Brown
- Durée: 6 h et 18 min
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Business relationships are still dominated by a narrow perspective—trying to match products to customer needs and making deals. It's a buyer-seller relationship built on a transactional mindset, and it's not how you should be doing business. There's a better way—orchestrating growth—in which suppliers and customers collaborate to build strategies and grow together. Christoph Senn and Mehak Gandhi lay out the Triple Fit Strategy framework, which will help you escape the product-centric mindset and put customers at the heart of your business strategy.
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Triple Fit Strategy
- How to Build Lasting Customer Relationships and Boost Growth
- Narrateur(s): Christopher P. Brown
- Durée: 6 h et 18 min
- Date de publication: 2024-11-18
- Langue: Anglais
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Christoph Senn and Mehak Gandhi lay out the Triple Fit Strategy framework, which will help you escape the product-centric mindset and put customers at the heart of your business strategy.
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Prix courant: 21,92$ ou 1 crédit
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Mr. Shmooze
- The Art and Science of Selling Through Relationships
- Auteur(s): Richard Abraham
- Narrateur(s): Peter Ganim
- Durée: 2 h et 55 min
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Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about "taking", nor is it about "persuading". Selling, believe it or not, is about "giving". Mr. Shmooze gives for a living. He starts by listening and he quickly comes to understand what people really need. His customers love him because he gives more than he takes. They trust him because he is passionate about their interests.
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Mr. Shmooze
- The Art and Science of Selling Through Relationships
- Narrateur(s): Peter Ganim
- Durée: 2 h et 55 min
- Date de publication: 2020-07-09
- Langue: Anglais
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Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about "taking", nor is it about "persuading". Selling, believe it or not, is about "giving"....
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Prix courant: 12,24$ ou 1 crédit
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Delivering Massive Value
- The Financial Advisor's Guide to a Highly Profitable, Hyper-Efficient Practice
- Auteur(s): Matthew Jarvis
- Narrateur(s): Matthew Jarvis
- Durée: 9 h et 6 min
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If all the practice consultants and marketing experts have such great ideas to share, why aren't they using them to run their own successful practices? Finally, a book that offers not just ideas but proven strategies for transforming any financial practice into a highly effective value-delivering machine. Practicing financial advisor Matthew Jarvis uses these exact strategies to run his own wildly successful investment firm.
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Delivering Massive Value, Delivers Massive Value!!
- Écrit par Utilisateur anonyme le 2021-10-05
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Delivering Massive Value
- The Financial Advisor's Guide to a Highly Profitable, Hyper-Efficient Practice
- Narrateur(s): Matthew Jarvis
- Durée: 9 h et 6 min
- Date de publication: 2021-09-27
- Langue: Anglais
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Finally, a book that offers not just ideas but proven strategies for transforming any financial practice into a highly effective value-delivering machine....
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The 10 Golden Rules of Customer Service
- The Story of the $6,000 Egg
- Auteur(s): Deb Duncan, Todd Duncan
- Narrateur(s): Christopher Grove, Janet Metzger
- Durée: 53 min
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Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.
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The 10 Golden Rules of Customer Service
- The Story of the $6,000 Egg
- Narrateur(s): Christopher Grove, Janet Metzger
- Durée: 53 min
- Date de publication: 2019-04-01
- Langue: Anglais
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Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers....
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Prix courant: 7,00$ ou 1 crédit
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Magnetic Marketing
- How to Attract a Flood of New Customers That Pay, Stay, and Refer
- Auteur(s): Dan S. Kennedy
- Narrateur(s): Rusty Shelton
- Durée: 3 h et 53 min
- Version intégrale
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Au global
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Performance
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Histoire
Magnetic Marketing® is a radical, dramatically different sea-change in the way new customers, clients, patients, or prospects are attracted and in the way products, services, businesses, and practices are advertised. It is a “change movement” that has established itself in over 136 different niches, business categories, industries, and professions, but is still also a “best kept secret”.
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Magnetic Marketing
- How to Attract a Flood of New Customers That Pay, Stay, and Refer
- Narrateur(s): Rusty Shelton
- Durée: 3 h et 53 min
- Date de publication: 2018-11-29
- Langue: Anglais
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Magnetic Marketing is a radical, dramatically different sea-change in the way new customers, clients, patients, or prospects are attracted and in the way products, services, businesses, and practices are advertised....
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Prix courant: 18,74$ ou 1 crédit
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The 8 Laws of Customer-Focused Leadership
- New Rules for Building a Business Around Today’s Customer
- Auteur(s): Blake Morgan
- Narrateur(s): Blake Morgan
- Durée: 6 h et 20 min
- Version intégrale
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Au global
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Performance
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Histoire
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence.
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The 8 Laws of Customer-Focused Leadership
- New Rules for Building a Business Around Today’s Customer
- Narrateur(s): Blake Morgan
- Durée: 6 h et 20 min
- Date de publication: 2024-07-02
- Langue: Anglais
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A leadership playbook for making customer experience a core aspect of your business.
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Prix courant: 25,63$ ou 1 crédit
Prix réduit: 25,63$ ou 1 crédit
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