Customer Science
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Digital Delight: Second Edition
- Planning, Measuring, and Optimizing Great Digital Customer and Employee Experiences
- Auteur(s): Greg Kihlström
- Narrateur(s): Kenneth Montgomery
- Durée: 2 h et 26 min
- Version intégrale
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We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.
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Digital Delight: Second Edition
- Planning, Measuring, and Optimizing Great Digital Customer and Employee Experiences
- Narrateur(s): Kenneth Montgomery
- Durée: 2 h et 26 min
- Date de publication: 2022-11-18
- Langue: Anglais
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We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize....
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Prix courant: 8,71$ ou 1 crédit
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