Customer Success
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Auteur(s): Joseph A. Michelli
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrateur(s): Joseph A. Michelli
- Durée: 7 h et 31 min
- Date de publication: 2015-12-06
- Langue: Anglais
- Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....
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Prix courant: 26,00$ ou 1 crédit
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Fish! For Life
- Auteur(s): Stephen C. Lundin, John Christensen, Harry Paul
- Narrateur(s): Kerin McCue, Sara Krieger
- Durée: 2 h et 38 min
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Here's a brilliant parable for everyone who wants to lead a fuller, happier life. Millions of business people have already used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively. By applying the FISH! principles of Play, Make Their Day, Choose Your Attitude, and Be Present, FISH! For Life shows readers how to confront life's issues and to reach their full potential.
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Fish! For Life
- Narrateur(s): Kerin McCue, Sara Krieger
- Durée: 2 h et 38 min
- Date de publication: 2018-03-22
- Langue: Anglais
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Millions of business people have used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively....
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Prix courant: 15,14$ ou 1 crédit
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The Language of Trust
- Auteur(s): Michael Maslansky
- Narrateur(s): Michael Maslansky
- Durée: 7 h et 26 min
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Still struggling through the financial crisis that began in 2008, consumers aren't buying traditional sales approaches anymore. So how do salespeople, corporate communicators, managers, and marketers sell their ideas, products, and services to a generation of customers who are more skeptical and less influenced by conventional marketing than ever before?
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The Language of Trust
- Narrateur(s): Michael Maslansky
- Durée: 7 h et 26 min
- Date de publication: 2010-05-01
- Langue: Anglais
- What to say, how to say it, and why it matters: communicating with authority and honesty in an age of mistrust.....
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Prix courant: 28,27$ ou 1 crédit
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The Guaranteed Customer Experience
- How to Win Customers by Keeping Your Promises
- Auteur(s): Jeff Toister
- Narrateur(s): Jeff Toister
- Durée: 5 h et 2 min
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What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.
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The Guaranteed Customer Experience
- How to Win Customers by Keeping Your Promises
- Narrateur(s): Jeff Toister
- Durée: 5 h et 2 min
- Date de publication: 2024-07-09
- Langue: Anglais
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What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth.
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Prix courant: 25,00$ ou 1 crédit
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Consulting 101
- 101 Tips for Success in Consulting
- Auteur(s): Lew Sauder
- Narrateur(s): Jeff Porter
- Durée: 4 h et 43 min
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Consulting firms hire bright people directly out of college or with industry experience to help their clients solve business problems. Consulting 101 provides you with 101 useful tips to optimize your professional performance and jump-start your consulting career with success.
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Consulting 101
- 101 Tips for Success in Consulting
- Narrateur(s): Jeff Porter
- Durée: 4 h et 43 min
- Date de publication: 2012-02-20
- Langue: Anglais
- Consulting 101 provides you with 101 useful tips to optimize your professional performance and jump-start your consulting career with success.
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Prix courant: 19,78$ ou 1 crédit
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The Expansion Sale
- Four Must-Win Conversations to Keep and Grow Your Customers
- Auteur(s): Erik Peterson, Tim Riesterer
- Narrateur(s): Susan Marlowe
- Durée: 4 h et 57 min
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Proven customer engagement approaches for winning in the most important moments driving profitability and growth - customer retention and expansion.
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The Expansion Sale
- Four Must-Win Conversations to Keep and Grow Your Customers
- Narrateur(s): Susan Marlowe
- Durée: 4 h et 57 min
- Date de publication: 2021-07-20
- Langue: Anglais
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Proven customer engagement approaches for winning in the most important moments driving profitability and growth - customer retention and expansion....
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Prix courant: 14,93$ ou 1 crédit
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Simply Brilliant
- How Great Organizations Do Ordinary Things in Extraordinary Ways
- Auteur(s): William C. Taylor
- Narrateur(s): Mark Deakins
- Durée: 6 h et 47 min
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Far away from Silicon Valley, in familiar, traditional, even unglamorous fields, ordinary people are unleashing extraordinary advances that amaze customers, energize employees, and create huge economic value. Their secret? They understand that the work of inventing the future doesn't belong just to geeks designing mobile apps and virtual-reality headsets or to social-media entrepreneurs hoping to launch the next Facebook. Some of today's most compelling organizations are doing brilliant things.
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Simply Brilliant
- How Great Organizations Do Ordinary Things in Extraordinary Ways
- Narrateur(s): Mark Deakins
- Durée: 6 h et 47 min
- Date de publication: 2016-09-20
- Langue: Anglais
- Far away from Silicon Valley, in familiar, traditional, even unglamorous fields, ordinary people are unleashing extraordinary advances that amaze customers, energize employees....
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Prix courant: 37,05$ ou 1 crédit
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Charming Your Way to the Top
- Hollywood's Premier P.R. Executive Shows You How to Get Ahead
- Auteur(s): Michael Levine
- Narrateur(s): Lloyd James
- Durée: 6 h et 34 min
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Charm is good business. It can increase your income, boost your status, and establish and maintain your reputation. Most businesspeople don't fully understand the concept of charm. It ought to be a reflex, a conditioned response, to "turn on the charm" when dealing with customers, clients, associates, and employees, but it isn't. Charm draws customers. Charm gets noticed. But charm is only partly innate. Much of it is learned.
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Charming Your Way to the Top
- Hollywood's Premier P.R. Executive Shows You How to Get Ahead
- Narrateur(s): Lloyd James
- Durée: 6 h et 34 min
- Date de publication: 2006-09-11
- Langue: Anglais
- Charm is good business. It can increase your income, boost your status, and establish and maintain your reputation....
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Prix courant: 14,09$ ou 1 crédit
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CSM Secrets
- The 32 Laws of Success for Customer Success Managers
- Auteur(s): Subha Shrinivasan
- Narrateur(s): Amira Gill
- Durée: 41 min
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Customer success is all about employing certain "soft" skills and techniques that are guaranteed to help you win over everyone's trust, respect and sponsorship. And anyone, at any level can master these skills.
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CSM Secrets
- The 32 Laws of Success for Customer Success Managers
- Narrateur(s): Amira Gill
- Durée: 41 min
- Date de publication: 2023-03-16
- Langue: Anglais
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Customer success is all about employing certain "soft" skills and techniques that are guaranteed to help you win over everyone's trust, respect and sponsorship. And anyone, at any level can master these skills....
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Prix courant: 4,95$ ou 1 crédit
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Fish! Tales
- Real-Life Stories to Help You Transform Your Workplace and Your Life
- Auteur(s): Stephen C. Lundin Ph.D., John Christensen, Harry Paul, Autres
- Narrateur(s): Beth Chaplin, Carr Hagerman PSP
- Durée: 3 h et 1 min
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The phenomenal international best seller Fish! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's Pike Place Fish market. Now, with Fish! Tales, listeners can learn how people in real-life businesses boosted morale and improved results by implementing these same principles. Here are specific and tested techniques that can be put to use right away in any kind of business or organization, even at home.
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Fish! Tales
- Real-Life Stories to Help You Transform Your Workplace and Your Life
- Narrateur(s): Beth Chaplin, Carr Hagerman PSP
- Durée: 3 h et 1 min
- Date de publication: 2004-02-26
- Langue: Anglais
- Here are specific and tested techniques that can be put to use right away in any kind of business or organization, even at home....
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Prix courant: 19,18$ ou 1 crédit
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Going Lean
- How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits
- Auteur(s): Stephen A. Ruffa
- Narrateur(s): Jim Bond
- Durée: 7 h et 19 min
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In the wake of economic downturn, foreign competition, spiking oil prices, and even war, American business throughout this decade has been thrust into crisis. To improve their performance, corporations everywhere have adopted a wide range of tools and techniques, yet many continue to struggle. Going Lean points to a better way.
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Going Lean
- How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits
- Narrateur(s): Jim Bond
- Durée: 7 h et 19 min
- Date de publication: 2017-04-10
- Langue: Anglais
- In the wake of economic downturn, foreign competition, spiking oil prices, and even war, American business throughout this decade has been thrust into crisis....
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Prix courant: 26,00$ ou 1 crédit
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Closing the Sale
- 5 Sales Skills for Achieving Win-Win Outcomes and Customer Success
- Auteur(s): Craig Christensen, Sean Frontz, Dennis Susa
- Narrateur(s): Seth Podowitz
- Durée: 1 h et 36 min
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Guide the conversation. Closing is a process, not an event. In the closing process, there are inevitably many conversations with a variety of potential clients. Closing the Sale will teach you how to influence good decisions to achieve mutually beneficial outcomes from these conversations. Turn talking into decision making. For clients, decision making can seem daunting. They may often favor the noncommittal "maybe" over the decisive "yes" or "no".
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Closing the Sale
- 5 Sales Skills for Achieving Win-Win Outcomes and Customer Success
- Narrateur(s): Seth Podowitz
- Durée: 1 h et 36 min
- Date de publication: 2019-10-09
- Langue: Anglais
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Guide the conversation. Closing is a process, not an event. In the closing process, there are inevitably many conversations with a variety of potential clients. Closing the Sale will teach you how to influence good decisions to achieve mutually beneficial outcomes....
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Prix courant: 10,05$ ou 1 crédit
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Little Red Book of Sales Answers
- 99.5 Real Life Answers that Make Sense, Sales, and Money
- Auteur(s): Jeffrey Gitomer
- Narrateur(s): Jeffrey Gitomer
- Durée: 4 h et 36 min
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Salespeople need answers, fast! Now, one book brings together all the proven, tested, instant answers they'll ever want: Little Red Book of Sales Answers. This is the legendary Jeffrey Gitomer, the world's #1 sales presenter and author of the inspirational 250,000-copy best seller Little Red Book of Selling. This new book goes beyond anything Gitomer's ever done, offering 99.5 quick, fun-to-read, real-world answers guaranteed to make sense, and make money!
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Jeffrey Gitomer, the King who cares greatly
- Écrit par Robert Frequent Purchaser le 2021-02-05
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Little Red Book of Sales Answers
- 99.5 Real Life Answers that Make Sense, Sales, and Money
- Narrateur(s): Jeffrey Gitomer
- Durée: 4 h et 36 min
- Date de publication: 2009-02-23
- Langue: Anglais
- Salespeople need answers, fast! Now, one book brings together all the proven, tested, instant answers they'll ever want: Little Red Book of Sales Answers....
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Prix courant: 18,56$ ou 1 crédit
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The Secret Lives of Customers
- A Detective Story About Solving the Mystery of Customer Behavior
- Auteur(s): David S Duncan
- Narrateur(s): David S Duncan, Terrence Kidd
- Durée: 4 h et 39 min
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Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them. To crack the case, start thinking like a market detective. David Scott Duncan shows how in his entertaining story of Tazza, a fictional chain of cafes with declining sales and leaders urgently seeking to understand why.
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The Secret Lives of Customers
- A Detective Story About Solving the Mystery of Customer Behavior
- Narrateur(s): David S Duncan, Terrence Kidd
- Durée: 4 h et 39 min
- Date de publication: 2021-05-04
- Langue: Anglais
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A "detective story" that delivers key insights for any businessperson asking the questions: Who really are our customers, why do we lose them, how do we regain them? Find out....
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Prix courant: 19,18$ ou 1 crédit
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Recipe for Customer Service Success
- Auteur(s): Rebecca L. Morgan
- Narrateur(s): Rebecca L. Morgan
- Durée: 30 min
- Version abrégée
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Learn how to mix up your own version of customer service success, how to define, match, and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and more.
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Recipe for Customer Service Success
- Narrateur(s): Rebecca L. Morgan
- Durée: 30 min
- Date de publication: 2003-09-26
- Langue: Anglais
- This entertaining and informative listen gives you three key ingredients every manager needs to include in their own recipe for customer service success.
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Prix courant: 7,00$ ou 1 crédit
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Sell Without Selling Out
- A Guide to Success on Your Own Terms
- Auteur(s): Andy Paul
- Narrateur(s): Andy Paul
- Durée: 3 h et 3 min
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Persuasion is not a sales skill - it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers make. It’s the weapon of choice for mindless, uninspired sellers: the sales zombies who have stopped learning and stopped improving. Wouldn’t you rather learn how to master the art of selling in, by listening to what your buyers really want?
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Sell Without Selling Out
- A Guide to Success on Your Own Terms
- Narrateur(s): Andy Paul
- Durée: 3 h et 3 min
- Date de publication: 2022-02-22
- Langue: Anglais
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Persuasion is not a sales skill - it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers make. It’s the weapon of choice for mindless, uninspired sellers....
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Prix courant: 17,19$ ou 1 crédit
Prix réduit: 17,19$ ou 1 crédit
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The 77 Best Strategies to Grow Your Early Childhood Program - Second Edition
- Proven, Cutting-Edge Ideas Your Competitors Are Probably Not Using
- Auteur(s): Kris Murray
- Narrateur(s): Kris Murray
- Durée: 2 h et 33 min
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The goal of this book is to hand you easy-to-implement ideas that can help you get fully enrolled in your early childhood program, with a waiting list. And not just any old ideas - these are the 77 best ideas and strategies we use consistently. Kris Murray has helped hundreds of owners grow their enrollment by 15 to 300 percent in just a few months, so it’s possible for you too. In fact, she has included some of their case studies and results from using the ideas in this book, to provide you with proof and inspiration.
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The 77 Best Strategies to Grow Your Early Childhood Program - Second Edition
- Proven, Cutting-Edge Ideas Your Competitors Are Probably Not Using
- Narrateur(s): Kris Murray
- Durée: 2 h et 33 min
- Date de publication: 2022-05-12
- Langue: Anglais
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The goal of this book is to hand you easy-to-implement ideas that can help you get fully enrolled in your early childhood program, with a waiting list. And not just any old ideas - these are the 77 best ideas and strategies we use consistently....
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Prix courant: 8,71$ ou 1 crédit
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Charity Shop Sue's Tools for Management and Success
- Auteur(s): Charity Shop Sue, Sue Tuke
- Narrateur(s): Charity Shop Sue
- Durée: 4 h
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From my humble beginning as a market trader's daughter to a fashion stylist in Paris, I have carved out a career that most people could only dream of. Over the years, thousands of people have asked me for the secrets of my “Sue-cess” and it's only now that I feel the world is ready to understand. Charity Shop Sue's Tools for Management and Success is a guide that will illuminate your path to becoming a better manager and a better human person.
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Charity Shop Sue's Tools for Management and Success
- Narrateur(s): Charity Shop Sue
- Durée: 4 h
- Date de publication: 2024-02-08
- Langue: Anglais
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Charity Shop Sue's Tools for Management and Success is a guide that will illuminate your path to becoming a better manager and a better human person....
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Prix courant: 13,95$ ou 1 crédit
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Auteur(s): Jeffrey J. Fox
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
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In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with industry leaders from a wide variety of fields, best-selling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped great rainmakers get ahead, along with his trademark brand of counterintuitive insight and commentary that have made his books so popular.
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
- Date de publication: 2006-03-06
- Langue: Anglais
- In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack....
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Prix courant: 10,67$ ou 1 crédit
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Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- Auteur(s): Nick Mehta, Robin Van Lieshout
- Narrateur(s): Stephen R. Thorne
- Durée: 7 h et 59 min
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Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm. The authors outline the ten foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey.
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Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- Narrateur(s): Stephen R. Thorne
- Durée: 7 h et 59 min
- Date de publication: 2023-12-26
- Langue: Anglais
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Nick Mehta and Robin Van Lieshout deliver a playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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