Difficult Communication

El secreto para tratar con personas difíciles consiste en saber controlar tanto tus emociones como las suyas. ¿Cómo mantener la calma en una conversación tensa? ¿Cómo permanecer frme frente a determinados comentarios? ¿Cómo saber si eres tú una persona con la que resulta difícil trabajar? De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas.

Dealing with a narcissistic individual is something that only those who’s been there really know...Their personality can be really overwhelming and it might seem impossible to change the outcome of the relationship because despite you trying your best, nothing seems to change, and the same situations happen, again and again, leading to arguments, and leaving you with a sense of powerlessness. By listening to this collection of books you will have the power to heal your life and your relationship with the narcissistic person.

Diversity is a big word with high expectations for many leaders trying to live up to what seems to be a moving target. As our perspectives of the word "diversity" are evolving, our language and how we communicate continue to evolve. Gain best practices and communication techniques to understand the complex ways we are distinguishable from one another. This book explores the personal language of the heart and equips leaders with the necessary tools to win relationships and communicate effectively.

The words you choose can make or break a situation. And the way you use your words (and your body language) can either help or hurt your business relationships. I know firsthand. Navigating difficult situations (bad reviews, negative feedback, hateful coworkers, unruly vendors, demanding clients, etc.) is a daily practice for entrepreneurs. And I believe that learning to handle any situation that comes your way can be the difference between a profitable, successful business and a business that is stuck, struggling, and failing. If you feel the same way, then this book is for you!