Difficult Communication

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative.

Want to find a way to stop someone in your life from gaslighting you without having to struggle a day longer? Time to stand up for yourself, show the world your true worth, and be more than the difficult people ever thought you would be? You’re someone who has so much in life to give, which is why it’s such a puzzle that you think you’re worth nothing right now. Well, actually, it’s entirely understandable, given the pressure you’re constantly being put under by the actions of others.

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation and author of Possible, offers a proven breakthrough strategy for turning adversaries into negotiating partners.

We all have people in our lives who frustrate, annoy, or hurt us: workplace bullies, those who always claim to be right, or those with anxious or obsessive personalities. And most of us hurt others occasionally, too. Now, authors Dr. Helen McGrath, a clinical psychologist and professor, and Hazel Edwards, a professional writer, offer this extremely practical guide to dealing with the difficult personalities we encounter every day - in others, and in ourselves.

Ready to handle difficult conversations with confidence and ease? Do you dread tough discussions, fearing they’ll spiral out of control? Struggle to express your needs without sounding aggressive or making others defensive? You’re not alone. Many adults face these challenges, but the good news is that effective communication is a skill you can master. Difficult Conversations Made Easy equips you with proven strategies to navigate tough talks, manage conflict, and build stronger connections. Master the art of starting difficult conversations without triggering defensiveness.

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Why Boys Don’t Listen to Their Mothers reveals eye-opening principles and techniques designed to train adults on the best ways to manage, guide, and treat boys with behavioral problems. It does not disappoint as the content is filled with step-by-step instructions, stories, examples, and scenarios to help you get the results you’ve been searching for.

De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas.

Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and best-selling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships.

Is talking to others your Achilles' heel? Do you dread having to talk to your boss or show a presentation at a meeting? Is your lack of public speaking skills holding your career back? If so, Crucial Communication: Control Difficult Workplace Conversations Using Essential Dialogue Tools to Achieve Positive Results More Often is the right book for you! This book will show you real-life communication techniques so that you feel more comfortable talking to people at work, in different social settings, and more!

The truth is the world is full of difficult people. Haters, liars, narcissists, drama queens, and control freaks lurk around every bend. Chances are you've crossed paths with some of these characters before. It's possible that you share a workspace, a relationship, or even a home with them. And perhaps they're really starting to get on your nerves. It's time to put a stop to their shenanigans! This audiobook will teach you how to defeat the drama, decode the deception, and defend your mind from toxic people.

In The Manager’s Communication Toolkit, Tina Kuhn introduces hands-on strategies for dealing with the most challenging personality types. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows listeners how to explore their own communication and management styles. This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers.

Does your lacking confidence hold you back? Do you struggle with social anxiety? Can’t remember the last time you went out and started a conversation with somebody? The good thing is, you’re not alone. An estimated 15 million adults in the US suffer from social anxiety or shyness. This volume is the go-to guide in becoming a master in the art of social interaction and freeing yourself from anxiety. There’s no gimmicks, extensive therapy or wacky techniques, it simply breaks down each vital component and will give you the confidence you need.

This is a big bundle of 4 books, which consists of titles about the following topics: The reasons for and consequences of domestic violence; suicides, stats, causes, and the role of depression, brain disorders, etc; how to treat things like autism, OCD, or other conditions with cognitive behavioral therapy; scams and frauds that have dominated our lives; how NLP works and what effect it can have on our lives, and much more. This is a goldmine, a wealth of information for those who are trying to understand human psychology and persuasion better.

This is the go-to guide on working with anyone in your office - from the difficult or negative to the toxic and destructive - whether they are your manager, a team member, or someone who’s just waiting out the clock. Chock-full of useful advice that will make your workday happier and more productive.

For anyone communicating with other people, from nice people to complete jerks, neurolinguistic programming (NLP) can be life changing. People use these techniques to be more successful, to teach, to motivate, and to change relationships. In short, NLP has allowed many people to become more successful in everything they do.

Start building bridges instead of barriers! This essential guide offers a simple five-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.

Once upon a time, people wrote fables featuring untrustworthy ravens, wicked wolves, insincere monkeys, and power-hungry lions. Told repeatedly through generations and spread throughout the world, classic stories abound in which noble heroes and heroines matched wits with these typically treacherous beasts. But what's that you say? You feel as though you're surrounded by just these sorts of characters at work? Well, you're not alone.

Having difficult conversations at work is a necessary discomfort. Instead of avoiding these conversations with your boss, colleagues, or direct reports, you need a strategy that won't leave you feeling like you were being talked at or ignored. The key to solving this problem starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful conversation, Can We Talk? outlines what each contributor needs to do to achieve the best possible result.