Difficult Communication

Diversity is a big word with high expectations for many leaders trying to live up to what seems to be a moving target. As our perspectives of the word "diversity" are evolving, our language and how we communicate continue to evolve. Gain best practices and communication techniques to understand the complex ways we are distinguishable from one another. This book explores the personal language of the heart and equips leaders with the necessary tools to win relationships and communicate effectively. 

The words you choose can make or break a situation. And the way you use your words (and your body language) can either help or hurt your business relationships. I know firsthand. Navigating difficult situations (bad reviews, negative feedback, hateful coworkers, unruly vendors, demanding clients, etc.) is a daily practice for entrepreneurs. And I believe that learning to handle any situation that comes your way can be the difference between a profitable, successful business and a business that is stuck, struggling, and failing. If you feel the same way, then this book is for you!