Engineering Management

In my book, I make the case that customer experience is not just a differentiator it is the reason your organization exists. Profits and long-term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers. We will explore the three vital components to achieve this liberating structures, data driven technology and empowered people.

Explore the pivotal world of Wildlife Conservation with "Wildlife Conservation Decoded." This guide is perfect for anyone from complete beginners to those wishing to deepen their understanding. Discover how you can play a crucial role in safeguarding our planet's future and become a trusted advocate for wildlife.

CBD (Cannibinoid) Root Guide: Understanding the true benefits of CBD, cannabis extracts, and other various forms of end products from Marijuana. This is your comprehensive reference book for everything you'll need to know, from evaluating cannabis to extracting its essential chemical components such as THC and CBD. Also included are recipes on how to make Cannabis root oil extract, infused oils, Cannabis balm for topical use, Cannabutter, and Tea to name a few.

The Second Declaration opens with a fascinating "Chinese Dream", and turns it into the common dream of all mankind. Absolutely original, with vivid style, verve, imagination and sharp view points, The Second Declaration is a fascinating vision of future economies, the development trends of future cultures, and the development trends of future mankind.

This is not your typical sustainability book. It doesn't waste time throwing the usual suspects under the bus, blaming them for all of our problems, and leaving you feeling angry. Instead, it directly asks you to accept that there will always be people to blame for why things aren't the way you wish...and helps you become a master at dealing with them anyway!

Touch the ocean, Your Ocean! The award-winning Touch the Ocean: The Power of Our Collective Emotions, by celebrated craniosacral therapist, James Nemec, narrates compelling stories of heart centered presence and ocean healing. Journey again beyond traditional medicine with this volume of actual case histories performed on a massage table and now in the ocean.

In Overcomplicated, complexity scientist Samuel Arbesman offers a fresh, insightful field guide to living with complex technologies that defy human comprehension. As technology grows more complex, Arbesman argues, its behavior mimics the vagaries of the natural world more than it conforms to a mathematical model. If we are to survive and thrive in this new age, we must abandon our need for governing principles and rules and accept the chaos.

Las evidencias sobre el futuro se acumulan: para responder a la emergencia climática, debemos poner fin al uso de tecnologías y sistemas de producción obsoletos, dar paso a otras más eficientes y limpias, y rediseñar la economía. El problema es tecnológico. Las tecnologías que nos hicieron más sanos, ricos y longevos deben ser sustituidas necesariamente por otras, ya disponibles y centradas en la sostenibilidad.

¿Qué sucede cuando encierras a varios directivos, desarrolladores y responsables de negocio a jugar y experimentar con nuevas tecnologías? Es curioso observar sus reacciones, muy diversas y emocionales, aunque con un denominador común: todos dejan volar su imaginación hacia nuevos espacios y modelos de negocio en los que se podrían aplicar.

La travesía de Uber es la primera mirada al interior del imperio global de Uber. El periodista veterano Adam Lashinsky, autor del bestseller Inside Apple, rastrea los orígenes de las ambiciones masivas de Kalanick en sus raíces humildes, y explora los inicios oscuros de Uber y el paseo salvaje de su rápido crecimiento y expansión en diferentes industrias. A través de entrevistas exclusivas con Kalanick, el autor nos brinda una mirada única de esta polémica empresa multimillonaria.

Historically, IT in many companies has had a reputation for being slow, expensive, and risk-averse. With the pace of business today, these practices must change quickly if companies are to thrive. This audiobook contains fascinating stories from the author's years at Microsoft that will help you modernize and change your IT team to accelerate your business, plus 100 short, practical, specific ways to improve business velocity in today‘s IT culture.

As climate change becomes an international crisis, more and more industries are looking for a sound model for creating successful environmentally friendly companies, and a new generation of young leaders are eager for inspiration and guidance on creating sustainable businesses. Mid-Course Correction Revisited advocates why we need to create prototypical green companies and a new economy - not based on non-renewable resources, but on renewable energy, aggressive recycling, innovative technology, and sustainable business practices.

The role of IT in almost all services that are provided today is pervasive: Even in non-IT services such as hospitality, healthcare, and transport services, IT is used as a core enabler without which the service would rapidly break down. Governance of IT needs to become an integral part of general corporate governance in order to provide direction for the use of IT in today’s enterprises.

A concise introductory guide to the business continuity management systems (BCMS) standard ISO 22301:2012.

The Lean system is a great way to help you to get rid of the waste in your business so that you can be more efficient and increase profits. Lean Analytics is a part of this process that can help you to gather the right data and get the information you need to come up with a winning strategy for your team.

Today, in corporate world, everyone is talking about Scrum. Major companies like Amazon, Google, Microsoft, IBM, Deloitte, American Express, and many more have adopted Scrum concepts. This audiobook is written to provide a simplified guide to you such that you can familiarize yourself with the most popular Agile process framework to build complex software products. Scrum is widely defined as an iterative or incremental process framework to build complex products of highest possible value. It is an incremental approach to develop a product through successive improvements.

Despite extensive evidence highlighting the influence of genetics in the business world, this critical connection has been glossed over by corporate leaders and management gurus. Now, for the first time, author Scott Shane explains why genes matter, and how an understanding of their relationship to behavior is of vital importance to employers, employees, and policy makers.

Internationally renowned financial expert and best-selling author David Bach has always urged listeners to put their financial lives in line with their values. But what if your values are a cleaner and greener earth? Most people think that "going green" is an expensive choice they can't afford. Bach is here to say that you can have both: a life in line with your green values and a million dollars in the bank.

In their effort to build the world's first and largest commercial green rooftop farm, the founders of Brooklyn Grange learned a lot about building and sustaining a business while never losing sight of their mission: to serve their community by providing delicious organic food and changing the way people think about what they eat. But their story is about more than just farming. It serves as an inspirational and instructional guide for anyone looking to start a business that is successful while making a positive impact.

In the future, historians may look back on human progress and draw a sharp line designating "before scrum" and "after scrum". Scrum is that groundbreaking. It already drives most of the world's top technology companies. And now it's starting to spread to every domain where people wrestle with complex projects.