English Class

In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service.

When was the last time you were "wowed" by the service you received? Maybe you were "wowed" while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service.

For more than a century, the city of Atlanta has been associated with Black achievement in education, business, politics, media, and music, earning it the nickname "the Black Mecca." Atlanta's long tradition of Black education dates back to Reconstruction, and produced an elite that flourished in spite of Jim Crow, rose to leadership during the civil rights movement, and then took power in the 1970s by building a coalition between White progressives, business interests, and Black Atlantans. But Atlanta's political leadership has consistently mishandled the Black poor.

Life expectancy in the United States has recently fallen for three years in a row - a reversal not seen since 1918 or in any other wealthy nation in modern times. In the past two decades, deaths of despair from suicide, drug overdose, and alcoholism have risen dramatically, and now claim hundreds of thousands of American lives each year - and they're still rising. Case and Deaton, known for first sounding the alarm about deaths of despair, explain the overwhelming surge in these deaths and shed light on the social and economic forces that are making life harder for the working class.

Written by one of its own graduates, Class 11: Inside the CIA's First Post-9/11 Spy Class is an insider's view of the first CIA training class after September 11, 2001 - a look at the most elite and secretive espionage training program in the country.

Orphaned at birth, 17-year-old Korobi Roy is the scion of a distinguished Kolkata family and has enjoyed a privileged, sheltered childhood with her adoring grandparents. But she is troubled by the silence that surrounds her parents’ death and clings fiercely to her only inheritance from them: the love note she found hidden in her mother's book of poetry. Korobi dreams of one day finding a love as powerful as her parents’, and it seems her wish has come true when she meets the charming Rajat, the only son of a high-profile business family....

Are you ready to increase learning opportunities, reduce negative behaviors, and improve staff and student morale? Then it's time to become a brain builder! We all are aware of an alarming increase in reported behavioral disruptions in school settings. Often less understood is the critical role that the brain plays in shaping all behavior, including the challenges we face in our classrooms and beyond.

Showcasing the best of Ernest Hemingway’s short stories including his well-known classics - as featured in the magnificent three-part, six-hour PBS documentary by Ken Burns and Lynn Novick - this new collection is introduced by award-winning author Tobias Wolff.

Nathan can't wait to share his newest jokes with his classmates at the upcoming talent show. But when Chad's hip-hop dance partner gets hurt, Chad asks Nathan to step in and dance with him instead. What will Nathan do?

HamRadioPrep.com™ developed a unique study system after helping over 60,000 students study for and pass their technician license exams through our online course. By identifying which questions students usually get wrong, and providing helpful hints to remember the correct answer, they have truly "cracked" the technician exam, and we now are sharing that condensed study guide with you (along with helpful bonus content)!

Celebrated educators and authors Anna-Lisa Mackey and Melissa Ragan deliver an insightful, rigorous, and accessible treatment of social emotional learning in education. Using research from the Theory of Constructed Emotion, the authors highlight the relationship between the new view of neurobiology and Social Emotional Learning. Perfect for K-12 educators, principals, superintendents, and other education leaders, The Social Emotional Classroom will also earn a place in the libraries of parents and caregivers who are responsible for young people's day-to-day learning.

June 1946. As the residents of Winthrop Island prepare for the first summer season after the sacrifice of war, a glamorous new figure moves into the guest cottage at Summerly, the idyllic seaside estate of the wealthy Peabody family. To Emilia Winthrop, daughter of Summerly’s year-round caretaker and a descendant of the island’s settlers, Olive Rainsford opens a window into a world of shining possibility. While Emilia spent the war years caring for her incapacitated mother, Olive traveled the world, married fascinating men, and involved herself in political causes.

The renewed focus on class, race, and equality in the workplace and beyond is making an indelible mark on society. This clarion call for change is sweeping inequality from every corner of the nation, including law enforcement, schools, and businesses. What’s Your Zip Code Story? helps clarify the intersection of class bias and racial disparity in the workplace and arms organizations with the knowledge to not only have productive discussions, but also adopt effective solutions.

In this perceptive and often hilarious essay, Lech Blaine dissects some top blokes, with particular focus on Scott Morrison and Anthony Albanese, but stretching back to Bob Hawke and Kerry Packer. This is a riveting narrative of how image conquered politics, just as globalisation engulfed the Australian economy. While many got rich and entertained, look where we ended up.

In The Courageous Classroom, community psychiatrist Dr. Janet Taylor and nationally acclaimed educator Jed Dearybury deliver a concise and insightful take on the culture of fear in schools around the country. You'll learn about the various ways fear is present in students and educators, practical tools and strategies for educators to cope with fear and anxiety in the classroom, the reality of racism, homophobia, and microaggressions and their impact on learning, and how to create a landscape of calm in your classroom.

Practical and proven masterclasses for simple and effective small business marketing. This straightforward, practical book cuts through the morass of marketing theory to reveal the practical steps that small businesses can take to achieve phenomenal marketing results.

This practical guide cuts the fluff and gives you real, tangible, actionable steps you can take to build your own world-class network. Even if you think the terms personal branding or networking sound sleazy, How to Get Ahead teaches you how to earn more, learn more, get more done, and set yourself up for long-term career success.

In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes - Set the Foundation, Build Connections, Move with Purpose, and Harness Change - Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic.

The next chapter in Roth's journey takes him to Hilsford. After getting his journey off to a good start and becoming friends with the ratans, foxes, badgers, corvids, and boars of the woods, it's time to take his journey to one of the big cities of AstroTerra, Hilsford.

Keeping students with ADHD focused and engaged can be a daily struggle. From the fidgeter who can't seem to sit still to the daydreamer who frequently gets lost in their mind, it can feel like you are fighting a losing battle with the ongoing disruptions caused by ADHD. Written by the well-established author and special education teacher, Richard Bass, A Teacher's Guide to Managing ADHD in the Classroom promises to deliver a roadmap for success that goes beyond generic advice.

Unlock the vibrant, raw, and unfiltered side of the French language with Learn French the Naughty Way. This isn’t your typical language guide – it's your passport to speaking French like the locals, with all the slang, idioms, and colorful expressions that make conversations truly authentic.