English Communication

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

When Bo Seo was 8 years old, he and his family migrated from Korea to Australia. At the time, he did not speak English, and, unsurprisingly, struggled at school. But, then, in fifth grade, something happened to change his life: he discovered competitive debate. Immediately, he was hooked. It turned out, perhaps counterintuitively, that debating was the perfect activity for someone shy and unsure of himself. It became a way for Bo not only to find his voice, but to excel socially and academically. And he’s not the only one.

Are there people in your life that leave you feeling drained, depleted, and just exhausted? They demand limitless time, emotional support, attention, or affirmation; you dread interacting with them but don’t know how to change the dynamic. You’ve just encountered a real-life vampire. Energy vampires can be people, situations, or even your own mindset, but in Surrounded by Energy Vampires, internationally best-selling author Thomas Erikson identifies the different types of energy vampires and offers practical tools, fun self-assessments, and relatable stories to help you combat them.

Imagine what it would be like if you could maintain the honeymoon effect throughout your whole life. Dr. Bruce H. Lipton describes how the honeymoon effect was not a chance event or a coincidence but a personal creation. Here, Dr. Lipton reveals how we manifest the honeymoon effect and the reasons why we lose it. This knowledge empowers listeners to create the honeymoon experience again, this time in a way that ensures a happily ever after relationship that even a Hollywood producer would love.

Negotiation is a skill that can bring you vast success in all aspects of your life. When you're a skilled negotiator, you can get the best possible price on everything you purchase or sell, and you can deal with salespeople or clients.

Whether your presentations are one-on-one or to thousands, Tony Jeary covers everything speakers need to positively inspire any autience.

Breaking free from toxic behaviors doesn't have to be an unreachable endeavor. Even if you've tried to change before and failed or feel overwhelmed by the idea of confronting your toxic behavior. This transformative guide is expressly designed to usher you into a healthier, happier, and more fulfilling life. Imagine experiencing a life where you nurture healthy relationships, respect boundaries, communicate effectively, and experience true inner peace. It's time to start your journey to quitting toxic behaviors, reshaping your life, and experiencing the peace and fulfillment you deserve.

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation and author of Possible, offers a proven breakthrough strategy for turning adversaries into negotiating partners.

Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on.

Customers, followers, subscribers. It's easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? But as entrepreneurs, we have to remember that there are people behind all that data. People who are looking to us to be a leader, to give advice, and to care. In this dog-eat-dog world, these are the people who are looking for someone who they can trust and who they know have their best interests in mind.

Most of us know someone who, for whatever reason, always seems to cause problems, irritate others, or incite conflict. Often, these people are a part of our daily lives. The truth is that these trouble makers haven't necessarily asked to be this way. Sometimes we need to learn new approaches to deal with people who are harder to get along with or love.

A unique and significant guide to selling more books through personal appearances and online interviews, brimming with information and resources as well as tips and ideas from nearly two dozen author-speaker professionals.The most powerful tool in your book promotion toolkit is your personality. The fact is that personality sells books.

Etiquette, Sara Jane says, is the glue that holds society together. Humans are social creatures, after all—we need connection to survive. But with global cultures in flux and the post-pandemic digital age, shadow epidemics of anxiety and loneliness are on the rise. Plus, the old rules of “decorum” don’t match the times. Amidst all this withdrawal and change, social growth can feel out of reach. How do we leave the comfort of our homes, step away from our screens, and interact face to face?

Introducing "Loving an Avoidant Partner," a groundbreaking guide that takes you deep into the enigmatic maze of an avoidant person's inner world like never before. Armed with remarkable insights, you'll decode the guarded secrets and fears of your elusive partner, shattering the barriers that have kept you apart.

Faber and King have tailored How to Talk’s tried-and-trusted communication strategies to some of the most challenging childhood moments. From tantrums to technology to talking to kids about tough topics, How to Talk When Kids Won’t Listen offers concrete strategies for these and many more difficult situations.

Interested in pursuing a career in VO? Curious what goes on behind the scenes in a business where people talk funny for money? This updated edition of the award-winning audiobook offers a fun and comprehensive look at what it takes, what goes on, and what it's like behind the mic from two (still) working pros who started from scratch.

We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?

After nearly two decades in the Washington PR business, Elwood wants to come clean, by exposing the dark underbelly of the very industry that’s made him so successful. The first step is revealing exactly what he’s been up to for the past twenty years—and it isn’t pretty. Elwood has worked for a murderer’s row of questionable clients, including Gaddafi, Assad, and the government of Qatar. In All the Worst Humans, Elwood unveils how the PR business works, and how the truth gets made, spun, and sold to the public—not shying away from the gritty details of his unlikely career.

Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.

Adults with ADHD face unique challenges that impact every aspect of life, including work and relationships. This expansion and update of psychologist Abigail Levrini’s bestselling book offers realistic, proven strategies to help adults with ADHD lead more fulfilling and productive lives. With her extensive experience researching and treating adults with ADHD, Levrini provides user-friendly strategies for setting meaningful and realistic goals, developing a plan to achieve the goals, and staying on track while following the plan.