English Culture

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.

I forget things too. It makes me sad. Or it makes me the saddest. The sadness is not really about George W. or our American optimism; the sadness lives in the recognition that a life can not matter. The award-winning poet Claudia Rankine, well known for her experimental multigenre writing, fuses the lyric and the essay in this politically and morally fierce examination of solitude in the rapacious and media-driven assault on selfhood that is contemporary America.

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.

Life on the Rush farm in South Dakota is not easy. Even so, over the past four years, Ethan Cooper and his siblings have grown to feel they belong with their adoptive family. Then Chad Rush makes an unexpected announcement. The family is moving again - this time to Mexico! Ethan is scared. What dangers will they face in another country? What will it be like to live on an oil homestead instead of a farm? And what about his dreams of getting an education? He can't leave his siblings after he's promised they would stay together - can he?

Noticing society's creeping descent into infantilisation is one thing, however understanding the roots and causes of the phenomenon is not quite so easy. But in this topical and vitally important new work, cultural theorist and academic, Dr Keith Hayward, exposes the deep social, psychological and political dangers of a world characterised by denuded adult autonomy.

Best-selling author Georgia Bragg delights young people with her quirky characters and unique subject matter. How They Croaked provides all the gory details of the awful ends of 19 awfully famous people. It details Ludwig Van Beethoven’s expansive finale, Henry VII’s explosive end, Albert Einstein’s great brain escape, and Marie Curie’s glowing demise.

When Chicago hitman Ray Dylan started out he was one more young professional struggling to get ahead of the pack. But he knows his world is about to change quickly when he takes on a job for high-level KGB elitist Leonid (The Professor) Volkov, founder of a unique Cuban-Russian spy community operating out of southern Florida. After Volkov double-crosses him and tries to have him killed, Dylan must take on the entire criminal spy operation even as a wild hurricane named Dennis ravages its way up the heart of the Florida peninsula.

There is a common belief that we live in unprecedented times, that people are too sensitive today, that nobody objected to the actions of actors, comedians, and filmmakers in the past. Modern pundits would have us believe that Americans of a previous generation had tougher skin and seldom complained. But does this argument hold up to scrutiny? In Outrageous, celebrated cultural historian Kliph Nesteroff demonstrates that Americans have been objecting to entertainment for nearly two hundred years, sometimes rationally, often irrationally.

No single factor - not sales, marketing, finance, strategy, or operations - has more influence over the ultimate success of an organization than its culture. In the game-changing first edition of Culture by Design, David Friedman cut through the fog and provided a simple, clear, and practical road map that thousands of organizations have now used to build high-performing cultures. In this new updated edition, you'll learn how to take the strategies he originally taught and adapt them to meet the unique challenges presented by today's remote work environment.

Carol Dweck’s multi-million-copy bestseller Mindset transformed our view of individual potential, coining the terms “fixed” and “growth” mindset: in a “fixed” mindset, talent and intelligence are viewed as predetermined traits, while in a “growth” mindset, talent and intelligence can be nurtured. In Cultures of Growth, Dweck’s protégé, Mary Murphy, a social psychologist at both Stanford and Indiana University, shows that mindset transcends individuals.

From a young age, Andy Cohen knew two things: He was gay, and he loved television. Now presiding over Bravo's reality-TV empire, he started out as an overly talkative pop-culture obsessive, devoted to Charlie's Angels and All My Children—and to his mother, who received daily letters from him while he was at summer camp, usually reminding her to tape the soaps. In retrospect, it's hard to believe that everyone didn't know that Andy was gay; still, he remained in the closet until college. Finally out, he embarked on making a career out of his passion for television.

The Strange Order of Things is a pathbreaking investigation into homeostasis, the condition that regulates human physiology within the range that makes possible not only the survival but also the flourishing of life. Antonio Damasio makes clear that we descend biologically, psychologically, and even socially from a long lineage that begins with single living cells; that our minds and cultures are linked by an invisible thread to the ways and means of ancient unicellular life and other primitive life-forms.

You shouldn't have to be a privacy expert to understand what happens to your data. April Falcon Doss, a privacy expert and former NSA and Senate lawyer, has seen this imbalance in action. In Cyber Privacy, Doss demystifies the digital footprints we leave in our daily lives and reveals how our data is being used - sometimes against us - by the private sector, the government, and even our employers and schools.

Every believer is prophetic! The Bible calls prophets a gift to the body of Christ. James Goll is an internationally best-selling author and prophet to the nations. In this groundbreaking audiobook, James connects you to the speaking voice of the spirit at a greater dimension than ever before. This comprehensive and revelatory work is broken up into four sections, focusing on prophetic beginnings, development, diversity, and commissionings.

From one of the sharpest Christian voices of her generation and host of the podcast Relatable comes a framework for escaping our culture of trendy narcissism - and embracing God instead. We're told that the key to happiness is self-love. Instagram influencers, mommy bloggers, self-help gurus, and even Christian teachers promise that if we learn to love ourselves, we'll be successful, secure, and complete.

Wonder Woman and Philosophy: The Amazonian Mystique explores a wide range of philosophical questions surrounding the most popular female superhero of all time, from her creation as feminist propaganda during World War II up to the first female lead in the blockbuster DC movie franchise.

Ramble Book is about parenthood, boarding-school trauma, arguing with your partner, bad parties, confrontations on trains, friendship, wanting to fit in, growing up in the '80s, dead dads, teenage sexual anxiety, failed artistic endeavours, being a David Bowie fan and how everything you read, watch and listen to as a child forms a part of the adult you become. It’s also an audiobook about the joys of going off topic and letting your mind wander. And it’s about a short, hairy, frequently confused man called Adam Buxton.

Masochism is sexy, human, reviled, worshipped, and can be delightfully bizarre. Deliberate and consensual pain has been with us for millennia, encompassing everyone from Black Plague flagellants to ballerinas dancing on broken bones to competitive eaters choking down hot peppers while they cry. Masochism is a part of us. It lives inside workaholics, tattoo enthusiasts, and all manner of garden variety pain-seekers.

What is the way forward for the church? Tragically, in recent years, Christians have gotten used to revelations of abuses of many kinds in our most respected churches―from Willow Creek to Harvest, from Southern Baptist pastors to Sovereign Grace churches. Respected author and theologian Scot McKnight and former Willow Creek member Laura Barringer wrote this book to paint a pathway forward for the church.

America is in crisis, from the university to the workplace. Toxic ideas first spread by higher education have undermined humanistic values, fueled intolerance, and widened divisions in our larger culture. The Diversity Delusion argues that the root of this problem is the belief in America’s endemic racism and sexism, a belief that has engendered a metastasizing diversity bureaucracy in society and academia.