English Etiquette

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

In this new audiobook, Time Management: Perfecting the Lifestyle Called Punctuality, you will learn some of the reasons why we are often late, how to effectively deal with the problem, and plenty of advice and strategy to cut down on the instances of it.

In our increasingly interconnected world, effective communication is the formula for success in any industry. Whether you’re speaking in public, writing an email, or navigating an important negotiation, how you present yourself through language is all-important in today's global business world. In How to Communicate Effectively with Anyone, Anywhere, two New York University professors reveal a new approach to global communication across key performance areas, including effective emailing, public speaking, and negotiation.

One of the most eligible bachelors in London, Lord Christopher “Kit” Cavanaugh has discovered his true path, and it doesn’t include the expected society marriage. Kit is all business and has chosen the bustling port of Bristol to launch his passion - Cavanaugh Yachts. Miss Sylvia Buckleberry’s passion is her school for impoverished children. When a new business venture forces the school out of its building, she must act quickly. But confronting Kit Cavanaugh is a daunting task.

The Etiquette Edge gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret - and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you'll master the essentials of making a great impression and building relationships.

Race Rules is an innovative, practical manual for white people of the unwritten rules relating to race, explaining the unvarnished truth about racist and offensive white behaviors. It offers a unique lens from Fatimah Gilliam, a light-skinned Black woman, and is informed by the revealing things white people say when they don't realize she's Black. Presented as a series of race rules, this book has each chapter tackling a specific topic many people of color wish white people understood.

The Racial Revolution of 2020 pushed anti-racism to the forefront of the global conversation. For the first time in history, many companies have had to take an honest look at how little progress has been made in regard to racial equity in the workplace. The diversity, equity, and inclusion industry has been around for decades and strides have been made to create a more diverse workforce, however, more must be done to ensure that people of various backgrounds feel respected, valued, and included.

Originally published in 1896, General Henry M. Robert's classic guide to smooth, orderly, and fairly conducted meetings has sold millions of copies in numerous editions as the gold standard of meeting procedure for parliamentarians and novice club presidents and members alike. The best book from which to learn all about running and taking an effective part in meetings, General Robert's gift of order is as indispensable now as it was a century ago.

Success in life is more than having goals and skills. You need connections. And to get connections, you need to reach out - fearlessly, strategically, and every day of the work week. For many, this is a daunting and confusing task. Reach Out shows listeners how to use social media and simple digital tools to begin building and expanding the number of people they know. Author Molly Beck explains how to: establish and strengthen your digital presence; develop career goals that reaching out can help you obtain; and much more!

How does one become a CEO? Many people know they want to climb the corporate ladder, but don't have a clue about how to ascend that ladder without losing their grip. In this insightful, controversial program, Jeffrey J. Fox offers solid, practical advice and recommendations on how to fulfill your ambition to better yourself, to be a contributor, to make a difference, to grow professionally, and to be more successful.

In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this audiobook provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

An invaluable resource for parents who hope their little boys will grow up to be the kind of men who know which fork to use, how to treat others, and generally make their parents proud. How to Raise a Gentleman focuses on real-life topics such as: being a good sport, play dates, and—especially for boys—"personal habits: farting, belching, boogers, and scratching."

Studies have shown that 60% of male managers feel uncomfortable working one-on-one with their female colleagues. That's where The Man's Guide to Corporate Culture comes in. Heather Zumarraga, a business journalist who has spent much of her career in testosterone-filled work environments, wants to make sure that any male leader who wants to be part of the solution knows how to do it the right way. Heather provides you with logical solutions to complex gender issues and gives important, practical lessons for men and women alike.

Taking listeners beyond the stereotypical images of windmills, clogs, and tulips, this audio guide helps visitors understand the complex layers of identity in this small, densely populated country on Europe's northwestern seaboard. With roots as a maritime nation that built a network for transportation, defense, and trade, the Netherlands of today is still a prime economic hub of Europe. The Netherlands is also famous for its liberal attitudes, recently challenged by high levels of immigration, and is home to an intelligent, cosmopolitan, enterprising, tolerant, and modest people.

Do you wish to gain the respect of those who work for you or who you oversee in a professional setting? This condensed guide will teach you how to be an authority figure without being authoritative. It will teach you how to avoid being overbearing and how to gain the respect of those you oversee. You can become a leader that others look up to, if you follow the points and suggestions within.

Fish & Chips is a guide to English culture and behavior. It sets out to provide listeners with the tools and information they need to understand "Englishness" and successfully navigate the complex social landscape.

The Japanese people have always seen themselves as a nation uniquely apart. Their exquisite art forms and elegant culture, military prowess and technological precision, have long been the envy of friend and foe alike. Today, even as Japan adapts to a rapidly changing world, its traditional culture and consensus-based philosophy have proved remarkably resilient. Culture Smart! Japan will broaden your perception and understanding of this complex, rich, and dynamic society.

There is more to good manners than sipping your tea the right way. This bundle covers a set of rules that help you find common ground with others. It also shows you how to be the kind of man women are interested in and instantly drawn to.

Have you ever been in a situation where you suddenly find yourself feeling awkward because you don't know what to do or say? Maybe it happened at a dinner with your colleagues, or at a wedding reception or maybe at a funeral? In fact, for most people not knowing certain specific social norms has on occasion lead to a tendency to be excluded from social events. Remember, there is more to good manners than sipping your tea the right way. These specific sets of rules allow us to identify with each other and find common ground.

This book is written with the intent that the listeners can gain the maximum benefits and effectiveness in transforming their business, career, and personal lives from where they are to where they want to be with ease and fun. This is a series of three books commencing with this book as book one. Book one consists of seven principles to guide the transformation process.