English Etiquette

This is the award-winning how to book on using business etiquette as a strategy for success by international speaker Jan Yager who is also a sociologist and workplace consultant. Here she explains her six business protocol principles and also covers image, gift-giving, ethics, international etiquette and communication skills.

Millions of people have improved their lives with the help of Richie Frieman, the hilariously insightful columnist known as the "Modern Manners Guy" on the Quick and Dirty Tips network. With his signature wit and unique insight, Richie reveals the best ways to handle every sticky situation with aplomb and class. Case studies and chapter quizzes all help to deliver actionable, easy-to-use tips to help young professionals navigate the minefield of their workplace and come out on top.

Twenty-five years after its original publication, Do I Have to Say Hello? Aunt Delia’s Manners Quiz for Kids and Their Grown-ups is back, and do we and our kids all need it. In a series of light-hearted multiple choice quizzes, alternate scenarios, and true-or-false questions, Delia Ephron and Edward Koren, the author and illustrator team who brought us the best-selling How to Eat Like a Child, depict a range of possibilities that reflect life as it is as well as life as it ought to be.

The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.

A land of mountains, hills, and fertile plains, Romania is a tourist destination waiting to be discovered. It is a rich and complex country: a place whose cities are home to beautiful parks and vibrant cultural scenes and whose people welcome guests warmly into their homes, sharing the best of whatever they have and partying into the night, suffused by Latin joie de vivre. Buffeted over time between three great powers - the West, Russia, and Turkey - Romania betrays the cultural influences of each, and it can be a difficult place to get a handle on.

Have you ever been reduced to a quivering mass of jelly when handed a wine list? Wondered why a sommelier was hovering near your table? Felt out of your element at a nice restaurant with clients, colleagues, or friends? Professional Drinking will boost your confidence and squash the fear of embarrassment. Sommelier and executive coach Jim Schleckser teaches you to handle yourself like a pro in a restaurant or bar, at a business event, or in any social situation.

There's no denying that we live in a world full of instant gratification. As for emailing an employer to follow up on a recent job interview? Anticipate hearing back in several days, if not longer. With a slight adjustment to your outlook and timeframe, you can still soar through your job search with patience and positivity.

A lot of conflicts in the workplace are either misunderstandings or miscommunications. These go unresolved, fester, and start to interfere with the work that needs to be done because of lack of trust and interpersonal anger. To help fix these problems, this audiobook will discuss how to re-humanize the people you are having communication problems with so that you can fix the problem ethically, effectively, and compassionately. The goal is for both of you to feel good about the relationship again.

We all need money, but when push comes to shove, sometimes it's time to dust off your hands, throw your arms up in the air and say "I'm out!" Consider this my Resignation is an audiobook tailored to helping to anyone working the nine-to-five or the graveyard learn the proper etiquette to leaving your job and without any harsh feelings.

Have you heard about the Metaverse? What exactly is the Metaverse? How can we make money with it? The Metaverse can broadly be described as an online virtual environment where users can interact with the computing environment and other users. Metaverse is ever-expanding and is quickly moving on to other areas which will include things like cryptocurrencies, NFT’s, and other investments. Metaverse is the future! It’s planned to be the next big thing in Crypto, in fact, many leaders claim it's going to be the next stage of the internet.

One day, you will exit your business. Whether you are ready for it or not. This is the book that shows you how to defend against tragedy and win so you exit on top. Randy has spent his entire professional career helping business owners exit their business on their time, for the highest price, to the buyer of their choice. In this fast-paced, short, and impactful book, Randy reveals the secrets that make businesses worth more, families that leave true legacies, and business owners who sell or transition the right way.

Something just isn’t right. The pressure, the politics, and the PowerPoints have left you perplexed, paralyzed, and maybe even panicked...“Is it actually possible to have the career I want and deserve?!” You Do You(ish) hurls aside the crusty, decades-old career advice you’ve likely heard for way too long: lean in, executive presence, network, blah, blah, blah. Instead, this book will help you see that there's a better way to have success and get great results. You succeed, you don’t sell out. Are you ready to stop settling for “good enough”?

The ultimate guide to preparing for the interview process, maintaining focus, handling difficult questions and maximizing your chances of landing that dream job. Whether you're a school leaver, a recent graduate, an established professional on the move or someone looking to return to the job market, any research and preparation will be critical in improving your performance in an interview setting - from being aware of your own strengths and weaknesses, through to knowing the questions to ask that will ensure you are remembered after the interview is over.

Business runs on emails, yet we rarely give them enough thought. Too often, our messages are misunderstood, misfiled, or ignored. In a world filled with remote collaboration and virtual teams, people who master email writing rise above the noise. You can be one of those people. Learn how to make your emails work for you rather than against you with this short, practical guide. Whether you’re just starting in your career or are adjusting to a newly remote and virtual workplace, you’ll find valuable advice and tips you can put into practice right away.

Working in Denmark might seem straightforward for Americans: Danes speak excellent English, and Denmark is a great place to do business. Infrastructure is good, corruption is minimal, innovation is respected, and business structures are flexible. Still, many Americans put a foot wrong - often by being too energetic, too upbeat, too aggressive, too American.

Do you know how to be assertive in business? Have you been looking to open a company but keep putting it off because you don't believe you can? Are you aiming for a big promotion and feel the need to work on your top leadership skills? Then you are on the right path. This udioabook has got your back. It is the ultimate guide for strengthening your business development skills and grow as a person. The root of confidence and support starts with you, and this audiobook will show you how to access it.

Have you ever struggled with finding your purpose in life? Are there numerous people in your circle who are giving you conflicting career advice? Is there something you absolutely know you were destined to, but can’t seem to figure out how to get your foot in the door? If you answered "yes" to any of those questions, then Employed: A Career Readiness Manual is the answer you have been looking for!

A modern update on the ageless idea that girls should know appropriate and courteous responses to any situation. Good manners aren’t just a quaint and old-fashioned concept. They’re an essential aspect of every young lady’s path to adulthood and the skills she’ll need in whatever she chooses to do.

50 Things Every Young Gentleman Should Know is a young man’s guide to becoming the type of guy that people respect and enjoy. He knows how to shake hands. He knows how to be a good sport. He knows how to give a genuine compliment and how to speak his mind without being offensive. His friends listen to what he has to say, and he returns the favor. Becoming a gentleman doesn’t happen in an instant; it’s a lifelong exercise in refining etiquette, social interaction, and personal discipline. It all begins here.