English Research

In Voice, Adam Pottle explores the crucial role deafness has played in the growth of his imagination and in doing so presents a unique perspective on a writer's development. Born deaf in both ears, Pottle recounts what it was like growing up in a world of muted sound, and how his deafness has influenced virtually everything about his writing, from his use of language to character and plot choices.

Robert Olen Butler, author of Perfume River, A Good Scent from a Strange Mountain, and A Small Hotel, teaches graduate fiction at Florida State University—his version of literary boot camp. In From Where You Dream, Butler reimagines the process of writing as emotional rather than intellectual and tells writers how to achieve the dream space necessary for composing honest, inspired fiction.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

If you don’t offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me—more personal, more relevant.

Egyptian alchemy and Sufism, with a coherent explanation of fundamentals and practices. This audiobook explains how ancient Egypt is the origin of alchemy and present-day Sufism and how the mystics of Egypt camouflage their practices with a thin layer of Islam. The audiobook also explains the progression of the mystical way toward enlightenment, with a coherent explanation of its fundamentals and practices. It shows the correspondence between the ancient Egyptian calendar of events and the cosmic cycles of the universe.

This book introduces the new and fascinating field of Clinical Neuroscience, which argues that the brain has the power to prevent and treat a variety of neurobiological disorders, from autism to attention deficit disorder. With ground-breaking neuroscience research presented in an accessible, easy-to-understand way The Brain Code teaches listeners how to get the most from their brains and how to access their peak cognitive function.

Slow Down, Sell Faster! does this by introducing a simple yet powerful method for buyer-focused selling that is practical, repeatable, and easily customizable. This buyer-focused approach extends to proposals and presentations, loyalty and retention, and, of course, cultivating more business. Each step in the book corresponds to a role you should adopt to meet customers’ needs at each stage of the buying process. Increasing sales is not just about learning more sales techniques; it’s about understanding the buying process - from your customer’s point of view.

Don't wait! Publishing insider Brent Sampson reveals revolutionary advice guaranteed to increase your book sales on Amazon. Learn the powerful secrets used by successful Amazon authors every day. This informative and practical "how-to" guide shares new techniques that are proven to work.

Secrets the world's best salespeople don't want you to know...finally revealed by Robert Moore, so that you can triple your sales - in any market! Quick question: Imagine yourself closing more deals and making more sales, faster and easier than ever before. How does it feel? Well, that's exactly the purpose of this audiobook: to give you a series of ideas, methods, strategies, and techniques that you can use immediately to make more money.

We have reached a state of utter absurdity, where journalism schools teach students that their own personal truth or chosen narratives matter more than reality. In Slanted, Attkisson digs into the language of propagandists, the persistence of false media narratives, the driving forces behind today's dangerous blend of facts and opinion, the abandonment of journalism ethics, and the new, Orwellian definition of what it means to report the news.

Have you ever dreamed about writing a romance novel? In this second edition of How to Write a Romance Novel, you'll learn tips and tricks to getting your story started, completed and ready to submit to an editor or agent.

Story captures our hearts and feeds our imaginations. It reminds us who we are and where we came from. Story gives meaning and direction to our lives as we learn to see it as an affirmation of God’s love. Drawing upon her own experiences, well-known tales in literature, and selected narratives from Scripture, Madeleine L’Engle gently leads the way into the glorious world of story in The Rock That Is Higher. Here she acknowledges universal human longings and considers how literature, Scripture, personal stories, and life experiences all point us toward our true home.

At the age of 27, Whitney Dafoe was forced to give up his life as a photographer who traveled the world. Bit by bit a mysterious illness stole away the pieces of his life: First, it took the strength of his legs, then his voice, and his ability to eat. The Puzzle Solver follows several years in which he desperately sought answers. Whitney's father, Ron Davis, PhD, a world-class geneticist at Stanford University whose legendary research helped crack the code of DNA, suddenly changed the course of his career in a race against time to cure his son's debilitating condition.

This comprehensive toolkit is packed with everything you need to bring your murder mystery to life. From start to finish, we guide you through the crime writing process with easy-to-follow prompts, tips, and techniques. Simply follow along with the story you are building as we take you through a novel outline template.

Elevate Your Essay Writing Skills covers how to unpack essay and report questions to find keywords for research materials, how to choose research topics and undertake research, how to overcome barriers with referencing, how to adapt one’s writing skills to the type of essay or report they are working on, and how to use case studies, to name but a few.

Have you logged into Facebook recently? Searched for something on Google? Chosen a movie on Netflix? If so, you've probably been an unwitting participant in a variety of experiments - also known as randomized controlled trials - designed to test the impact of different online experiences. In this book, Michael Luca and Max Bazerman explain the importance of experiments for decision making in a data-driven world.

The Complete Art of World Building brings together volumes one through three in The Art of World Building series. This how-to guide will make listeners a master of inventing imaginary worlds and help a setting stand out from the multitude of fantasy and SF worlds audiences see.

Your Story Matters presents a dynamic and spiritually formative process for understanding and redeeming the past in order to live well in the present and into the future. Leslie Leyland Fields has used and taught this practical and inspiring writing process for decades, helping people from all walks of life to access memory and sift through the truth of their stories. This is not just a book for writers. Each one of us has a story, and understanding God's work in our stories is a vital part of our faith.

Artificial intelligence (AI) is changing our country and our world. From how citizens navigate their daily lives to how researchers drive discoveries in the lab to how manufacturers build products, AI is giving rise to new capabilities. New AI and AI-driven discoveries and capabilities hold the potential to drive practical solutions to address critical global challenges such as food production, climate change, poverty, and cancer. We have only started to scratch the surface of what is possible and cannot afford to miss out on seizing the opportunity for leveraging AI to serve the public good.

Things are scary right now. We’re all being swept along by a tidal wave of history, and it’s easy to feel helpless. But we’re not helpless: We have minds, and imaginations, and the ability to visualize other worlds and valiant struggles. And writing can be an act of resistance that reminds us that other futures and other ways of living are possible. Full of memoir, personal anecdote, and insight about how to flourish during the present emergency, Never Say You Can’t Survive is the perfect manual for creativity in unprecedented times.