Great Business

In Service Desk Manager's Crash Course, you'll learn from the experience of one of the industry's most well-known former practitioners. Phil Gerbyshak offers an updated and easy-to-understand source for the new manager, and a great refresher for the seasoned one. His combination of expertise and easy-to-grasp teaching veers close to genius for a support desk reference.

John Jacob Astor was the best-known and most important American businessman for more than a half-century. His career encompassed the country's formative economic years from the precarious days following the American Revolution to the emergence of an urban-centered manufacturing economy in the late 1840s.

The Leader Lab is a high-speed leadership intensive, equipping managers with the Swiss Army Knife of skills that help you handle the toughest situations that come your way.

America’s Romance with the English Garden is the story of tastemakers and homemakers, of savvy businessmen and a growing American middle class eager to buy their products. It’s also the story of the beginnings of the modern garden industry, which seduced the masses with its images and fixed the English garden in the mind of the American consumer. Seed and nursery catalogs delivered aspirational images to front doorsteps from California to Maine, and the English garden became the look of America.

From Plato to Plutarch, Shakespeare to Churchill, Machiavelli to Melville, Jane Austen to Carl Jung, Pericles to Peter Drucker and many more - here are the best leadership ideas of the past 25 centuries. You don't need a big title or a business degree in order to lead with impact. What you need is practical wisdom: the insight, judgment and strength of character that all great leaders have but that most business schools and corporate workshops don't teach.

From technology to business, two (or more) heads often prove to be better than one - but only if those heads are cognitively diverse. Diverse perspectives are a powerful tool for maximizing productivity and enhancing collective performance. Now, in The Hidden Factor: Why Thinking Differently Is Your Greatest Asset, you can learn the strategies that make you a more diverse thinker and position you to break down institutional silos and build robust, effective teams.

The Darwinian struggle of business keeps getting more brutal as competitive advantage gaps get narrower and narrower. Anything you invent today will soon be copied by someone else - probably better and cheaper. Many companies thrive during the early stages of their life cycle, only to fall slack during periods of inertia and die out while others surge ahead. Geoffrey Moore shows, some notable companies have figured out how to deal with Darwin in their mature years - making changes on the fly while fending off challenges from every quarter.

Leadersights: Creating Great Leaders Who Create Great Workplaces focuses on how organizations of all types can create a leader-development system that defines critical leader behaviors, provides simple techniques for building and improving the skills that drive those behaviors, and establishes a mechanism for monitoring and enforcing those behaviors.

100 Ways to Motivate Others is the culmination of many years of successful leadership coaching and training by best-selling author Steve Chandler and attorney Scott Richardson, and the natural follow-up to Steve's previous best sellers, including 100 Ways to Motivate Yourself. Chandler and Richardson have crafted a vital, user-friendly, inspirational guide for executives, managers, and professionals...and those aspiring to reach their level.

This is an audio summary of Good to Great, a book that examines how good companies, mediocre companies, even bad companies can achieve enduring greatness.

This "Become A Great Leader" sleep learning program was designed to assist the listener in enhancing self-thoughts related to powerful leadership skills, interpersonal effectiveness, career confidence as well as personal confidence and building integrity. Some say that we are the sum total of what we surround ourselves with. For example, what we choose to watch on television, listen to on the radio, who we choose to surround ourselves with, and even the thoughts we think.

Dr. McKibben guides us through her revolutionary and innovative self-help technique of dropping to the blank screen to learn how to manage triggered feelings and to understand why we feel the way we do. By monitoring neuromuscular signals that indicate unconscious triggered emotions, we can work with the brain rather than against it. She teaches us a practical, self-reliant method to retrain our brains and change our responses to life's stressors.

New York Times best-selling author Dan Schawbel guides the next generation of leaders to create a workplace where teammates feel genuinely connected, engaged, and empowered to grow strong interpersonal skills rather than relying on technology. Based on Schawbel's exclusive research studies - featuring the perspectives of over 2,000 managers and employees across different age groups and from the US, UK, China, India, Brazil and other countries.

Imagine you’ve just come back to work after a two-week vacation during which you actually relaxed, without calling in or checking e-mail. You discover that there are no pressing issues and that, on the contrary, your team scored a big new customer and fixed a nagging problem during your absence. No red flags or fires to put out. Sadly, for most leaders this scenario is only a dream. They constantly check on what’s happen­ing because they expect the worst (and usually get it).

What makes a coach great? How do great coaches turn a collection of individuals into a coherent “us”? Seth Davis, one of the keenest minds in sports journalism, has been thinking about that question for 25 years. It’s one of the things that drove him to write the definitive biography of college basketball’s greatest coach, John Wooden, Wooden: A Coach’s Life. But John Wooden coached a long time ago. The world has changed, and coaching has, too, tremendously.

Design Like Apple uncovers the lessons from Apple's singular approach to product creation, manufacturing, delivery, and customer experience. Learn how design can create a competitive advantage by delivering beauty, ingenuity, and charisma. Get guidance on how to nurture taste, talent, and a design culture at every level of your organization.

The Collaboration Book shows us how to work as a cohesive unit, breaking down the basics of leadership and teamwork with more than thirty methods from business and psychology. With lessons on problem solving, achieving your goals, and creating trust, collaborators of all sorts will learn the best techniques to build successful teams that work for everyone.

Please note: This is a key takeaways and analysis of the book and not the original book. In Good to Great: Why Some Companies Make the Leap...and Others Don't, Jim Collins posits that most American entities (from the federal government and multinational corporations all the way down to individuals) are hindered by being good, and thus not rising to being great.

Recent studies show that only 7 percent of employees have trust and confidence in their senior leaders. How can we ever get our organizations to succeed if so few employees believe in their senior leaders? The Leadership Contract explains why leadership, and specifically leadership culture, is the only real differentiator between the organizations that thrive and those that fall behind. This book explains how to establish a leadership contract that is fully understood and agreed upon by business leaders to ensure the success of their companies.

In "Business Spotlight Audio" 03/2023 für März hören Sie Artikel und Interviews aus der Welt des Business-Englisch. Mit Übungen verbessern Sie Ihre sprachlichen und kommunikativen Kompetenzen. Sie erhalten Tipps zu Aufbau und Pflege guter Kundenbeziehungen. In einem Interview erfahren Sie Details über die Geschichte des Trinkgelds in den USA und seine Folgen für Beschäftigte in der Gastronomie. Ein Career Coach erklärt, wie Sie Konflikte am Arbeitsplatz lösen. In einem Dialog geht es um die Notwendigkeit von Kündigungsgesprächen.