Great Business

In Service Desk Manager's Crash Course, you'll learn from the experience of one of the industry's most well-known former practitioners. Phil Gerbyshak offers an updated and easy-to-understand source for the new manager, and a great refresher for the seasoned one. His combination of expertise and easy-to-grasp teaching veers close to genius for a support desk reference.

As Rick Pitino says, great leaders aren't born great; they learn great leadership along the path of life. Now in Lead to Succeed, Pitino shares the ten traits of great leadership he discovered and has cultivated in himself, and shows listeners how they, too, can become leaders.

How to Deliver a Great TED Talk is a complete public speaking system for delivering highly effective presentations and speeches. If you’ve watched TED videos before, you’ve no doubt been inspired and electrified by speeches by figures such as Sir Ken Robinson, Jill Bolte Taylor, Simon Sinek and Dan Pink. If you follow the guidelines and tools in this audiobook, I guarantee that your audience will have no choice but to be wrapped up in your speeches and presentations.

This "Become A Great Leader" sleep learning program was designed to assist the listener in enhancing self-thoughts related to powerful leadership skills, interpersonal effectiveness, career confidence as well as personal confidence and building integrity. Some say that we are the sum total of what we surround ourselves with. For example, what we choose to watch on television, listen to on the radio, who we choose to surround ourselves with, and even the thoughts we think.

It’s within the power of each and every school to unleash the best in teachers, day by day, month by month, year by year. This practical handbook takes the guesswork out of professional learning, showing school leaders how they can build a self-improving culture and remove barriers to learning. The authors set out their advice for how every school can bring in the best ideas from the whole system, and make sure that these have a lasting effect in the classroom.

If you want to learn, grow, become better at coaching, and maximize the potential in your players, clients, or team, then this book is for you. Regardless of the work we do or the industry we’re in, as leaders and managers, we need to grow and develop our people, to enable them to achieve high performance. From the front-line manager to the boardroom, it isn't enough to direct and tell people what to do. We need to drive innovation, accountability, and performance in our teams. And that is what this book is all about.

Get ready to question everything you've been told about charity and to find out how you can truly succeed at making the world a better place.

We’ve moved on from antiquated tools like typewriters or checkbooks, but bosses still rely on the same annual performance review process to manage employees the same way they did 70 years ago. It fails our modern hybrid workplaces and it doesn’t improve performance, especially for today’s millennial and Gen-Z workforce. It succeeds only in lowering employee engagement, undermining trust in management, decreasing transparency, and increasing turnover. There must be a way to make work better for all of us. There is.

Want to be a better boss? Make the most of your talent? Great doesn’t have to be awful. Start with this guide to the innovative management style that built the Admiral Group into one of the world’s most successful and admired companies. Written by founder and former CEO Henry Engelhardt, Be a Better Boss is part memoir, part management philosophy, and part practical manual, providing valuable leadership lessons for aspiring managers and existing managers alike.

According to the authors, the essence of good leadership is the ability to make consistently sound judgments. While many believe people are either born with this ability or not, Tichy and Bennis explain that it can be developed - and it can lead to greatness. Judgment will have listeners making better decisions in no time.

Did you know where the wealthiest place in the world is? No it isn’t Dubai, America, or China. It’s the graveyard! This is the place where dreams, talents, inventions, and goals are buried. Most people never reach their full potential in life because of fear, and one of the most common fears is public speaking.

Employees who buy into a company’s purpose and goals are the key to driving sustainable bottom-line improvements. Here’s how to get lots of them.

Most problems are fairly easy: they have a few likely potential root causes. The most important problems often have hundreds or thousands of potential root causes within very complex systems. Such problems are hard problems, and are highly resistant to guessing, brainstorming, or problem-solving methodologies that require conjuring a list of possible causes. Great problem-solvers are armed with a set of behaviors that allows them to avoid guessing.

Every harried interviewer knows the result of throwing out vague questions to potential employees: Vague answers and potentially disastrous hiring decisions. Presented in a handy question-and-answer format, 96 Great Interview Questions to Ask before You Hire provides listeners with the tools they need to elicit honest and complete information from job candidates, plus helpful hints on interpreting the responses.

Myers was an American journalist and historian who published a series of highly critical and influential studies on the social costs of wealth accumulation.

The problem with common sense is that it’s not so common, and that is never more evident than in the business world. In her latest audiobook, Margery Miller shares her insightful thoughts about everyday business practices in small segments that emphasize the human element, so you can easily put into practice what many books simply cover as theory. Being creative, trusting, empowering, and truthful in business can be a challenge, but Sound Business Bites shows you how to apply these critical foundations.

Thirty years ago, Roger Fisher and Bill Ury wrote the groundbreaking book Getting to Yes. It established the mutual gains approach to negotiation, or what the popular media likes to call "win-win negotiation". But there are few, if any, negotiating situations in which everyone can get everything they want. In reality, most people want to win at win-win negotiation. And the way to win is to come up with a proposed agreement that is "good" for the other side and "great" for you.

Roosevelt was a force of nature in his mental toughness, temperament, and work ethic. Although he was far from perfect, he was a creative problem solver who never backed down from a challenge. What drove him to such levels of personal transformation, confidence, heart, and conviction? Let’s find out.

Whether you're running a large global firm or a small project team, it's the way you communicate and connect to other people that can make or break your success. The secret, according to Roxi Bahar Hewertson, is to make those connections count - to leverage your skills and play on your strengths - to lead like it matters…because it does. A virtual crash course in leadership, Lead Like It Matters…Because It Does combines three decades of experience and research with Hewertson's revolutionary work at Cornell to create the definitive book.

For all professionals, knowledge of the key elements of high-quality leadership is vital, whether they are existing managers, taking on additional managerial responsibilities, or looking ahead to their career goals. This base of knowledge stretches from the individual - leading yourself - to the group, leading teams and even entire organizations. In tackling all these key aspects, the audiobook equips individuals to progress in any area of leadership and management, from team-building to strategic planning.