Great Workplace
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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The Great Stewardess Rebellion
- How Women Launched a Workplace Revolution at 30,000 Feet
- Auteur(s): Nell McShane Wulfhart
- Narrateur(s): Bonnie Friel
- Durée: 10 h et 6 min
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It was the Golden Age of Travel, and everyone wanted in. As flying boomed in the 1960s, women from across the United States applied for jobs as stewardesses. They were drawn to the promise of glamorous jet-setting, the chance to see the world, and an alternative to traditional occupations like homemaking, nursing, and teaching.
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Absolutely compelling story
- Écrit par Lady Sara le 2023-12-08
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The Great Stewardess Rebellion
- How Women Launched a Workplace Revolution at 30,000 Feet
- Narrateur(s): Bonnie Friel
- Durée: 10 h et 6 min
- Date de publication: 2022-04-19
- Langue: Anglais
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It was the Golden Age of Travel, and everyone wanted in. As flying boomed in the 1960s, women from across the United States applied for jobs as stewardesses. They were drawn to the promise of glamorous jet-setting, the chance to see the world....
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Prix courant: 23,31$ ou 1 crédit
Prix réduit: 23,31$ ou 1 crédit
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The Talent War
- How Special Operations and Great Organizations Win on Talent
- Auteur(s): Mike Sarraille, George Randle, Josh Cotton
- Narrateur(s): Mike Sarraille, George Randle, Jocko Willink - foreword
- Durée: 6 h et 24 min
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The Talent War explores how US Special Operations Forces assess, select, and develop their world-class talent. You'll learn how to adopt a talent mindset, the single greatest weapon you can possess in the war for talent. When your organization reflects this mindset, you will hire, train, and develop the right people and put them in the best positions to make decisions that allow you to retake the advantage and win the war.
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This is the lead book on talent
- Écrit par Chris le 2022-09-19
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The Talent War
- How Special Operations and Great Organizations Win on Talent
- Narrateur(s): Mike Sarraille, George Randle, Jocko Willink - foreword
- Durée: 6 h et 24 min
- Date de publication: 2020-11-10
- Langue: Anglais
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The Talent War explores how US Special Operations Forces assess, select, and develop their world-class talent. You'll learn how to adopt a talent mindset, the single greatest weapon you can possess in the war for talent....
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Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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Accountability Leadership
- How Great Leaders Build a High Performance Culture of Accountability and Responsibility
- Auteur(s): Di Worrall
- Narrateur(s): Kristin Kalbli
- Durée: 2 h et 27 min
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Great business leaders understand that acceptance of greater personal accountability and responsibility leads individuals, teams, and organizations back on the path to success. But with the evolving nature of 21st century business, the practical steps that go into creating a high performance culture of accountability have become more muddled than ever.
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Accountability Leadership
- How Great Leaders Build a High Performance Culture of Accountability and Responsibility
- Narrateur(s): Kristin Kalbli
- Durée: 2 h et 27 min
- Date de publication: 2016-12-09
- Langue: Anglais
- Accountability Leadership offers practical solutions that are direct, engaging, fast, cost-effective, proven, and easy to implement....
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Prix courant: 9,34$ ou 1 crédit
Prix réduit: 9,34$ ou 1 crédit
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The 10 Laws of Trust
- Building the Bonds That Make a Business Great
- Auteur(s): Joel Peterson, David A. Kaplan - contributor
- Narrateur(s): Josh Childs
- Durée: 3 h et 19 min
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A culture of trust for all companies large and small is invaluable. Trust turns deflection into transparency, suspicion into empowerment, and conflict into creativity. And what many have learned unfortunately is that no enterprise is too large or too successful to withstand a lack of trust within its walls. In The 10 Laws of Trust, JetBlue chairman and Stanford Graduate School of Business professor Joel Peterson explores how a culture of trust gives companies an edge.
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The 10 Laws of Trust
- Building the Bonds That Make a Business Great
- Narrateur(s): Josh Childs
- Durée: 3 h et 19 min
- Date de publication: 2023-05-23
- Langue: Anglais
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A culture of trust for all companies large and small is invaluable. JetBlue chairman and Stanford Graduate School of Business professor Joel Peterson explores how a culture of trust gives companies an edge....
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Prix courant: 19,80$ ou 1 crédit
Prix réduit: 19,80$ ou 1 crédit
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Exceptional Leadership by Design: How Design in Great Organizations Produces Great Leadership
- Auteur(s): Jennifer Moss Breen, Rob Elkington, Judith Glick-Smith, Autres
- Narrateur(s): Christina Henry
- Durée: 7 h et 29 min
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This book debunks the myth that leaders need to be creative like designers to apply design thinking. Applying design approaches and practices to organizational leadership is not just about its leaders becoming more creative. It is definitely not about the person at the top coming up with the grand answer. Design thinking starts with the 'pain point' related to the problem you are trying to solve. You get to the heart of the issue. It is a collaborative effort that neatly leads stakeholders and representatives affected by the problem to design novel leadership solutions that work.
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Exceptional Leadership by Design: How Design in Great Organizations Produces Great Leadership
- Narrateur(s): Christina Henry
- Durée: 7 h et 29 min
- Date de publication: 2018-11-04
- Langue: Anglais
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This book debunks the myth that leaders need to be creative like designers to apply design thinking. Applying design approaches and practices to organizational leadership is not just about its leaders becoming more creative. It is not about the person at the top coming up with the answer....
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Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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The Why of Work
- How Great Leaders Build Abundant Organizations that Win
- Auteur(s): Dave Ulrich, Wendy Ulrich
- Narrateur(s): Kevin T. Collins
- Durée: 9 h et 37 min
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According to studies, we all work for the same thing--and it's not just money. It's meaning. Through our work, we seek a sense of purpose, contribution, connection, value, and hope. Digging down to the meaning of work taps our resilience in hard times and our passion in good times. That's the simple but profound premise behind this groundbreaking book by renowned management expert Dave Ulrich and psychologist Wendy Ulrich.
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The Why of Work
- How Great Leaders Build Abundant Organizations that Win
- Narrateur(s): Kevin T. Collins
- Durée: 9 h et 37 min
- Date de publication: 2010-11-29
- Langue: Anglais
- . The Why of Work includes targeted checklists, questionnaires, and other useful tools to help you turnaspirations into action....
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Prix courant: 33,53$ ou 1 crédit
Prix réduit: 33,53$ ou 1 crédit
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The Diversity Bonus
- How Great Teams Pay Off in the Knowledge Economy
- Auteur(s): Scott E. Page
- Narrateur(s): L. J. Ganser
- Durée: 9 h et 54 min
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Scott Page, a leading thinker, writer, and speaker whose ideas and advice are sought after by corporations, nonprofits, universities, and governments around the world, makes a clear and compellingly pragmatic case for diversity and inclusion. He presents overwhelming evidence that teams that include different kinds of thinkers outperform homogenous groups on complex tasks, producing what he calls "diversity bonuses".
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The Diversity Bonus
- How Great Teams Pay Off in the Knowledge Economy
- Narrateur(s): L. J. Ganser
- Durée: 9 h et 54 min
- Date de publication: 2017-09-20
- Langue: Anglais
- How businesses and other organizations can improve their performance by tapping the power of differences in how people think....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Great on the Job
- What to Say, How to Say It. The Secrets of Getting Ahead.
- Auteur(s): Jodi Glickman
- Narrateur(s): Tanya Eby
- Durée: 5 h et 36 min
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Do you always get the assignments you want? Do you know how to ask for help without sounding dumb? How to answer a question you don’t know the answer to? All the while sounding smart, capable, and competent? If the answer is no, you’re not alone. Jodi Glickman founded the communication consulting firm Great on the Job to help rising stars of the business world with the same issues. Now, for the first time, the training program that Jodi uses with her top-tier clients is available in book form. Great on the Job teaches people how to talk to one another at work, every day, in every situation....
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Great on the Job
- What to Say, How to Say It. The Secrets of Getting Ahead.
- Narrateur(s): Tanya Eby
- Durée: 5 h et 36 min
- Date de publication: 2012-02-01
- Langue: Anglais
- Do you always get the assignments you want? Do you know how to ask for help without sounding dumb? How to answer a question you don’t know the answer to?
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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The Loyalist Team
- How Trust, Candor, and Authenticity Create Great Organizations
- Auteur(s): Linda Adams, Abby Curnow-Chavez, Audrey Epstein, Autres
- Narrateur(s): Elisabeth Rodgers
- Durée: 5 h et 52 min
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Great teams are built and maintained with great intention, though they can make it look deceptively easy. Too many teams engage in dysfunctional behaviors or fall into territorialism, apathy, and unproductive relationships. The result? An overwhelmed, unengaged, and stressed-out workforce that settles for average or poor performance.
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The Loyalist Team
- How Trust, Candor, and Authenticity Create Great Organizations
- Narrateur(s): Elisabeth Rodgers
- Durée: 5 h et 52 min
- Date de publication: 2017-09-12
- Langue: Anglais
- Great teams are built and maintained with great intention, though they can make it look deceptively easy....
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Prix courant: 25,23$ ou 1 crédit
Prix réduit: 25,23$ ou 1 crédit
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Serve to Be Great
- Leadership Lessons from a Prison, a Monastery, and a Boardroom
- Auteur(s): Matt Tenney
- Narrateur(s): Rex Anderson
- Durée: 4 h et 17 min
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This three-part book begins with Matt's story of going from selfish to servant while on his journey from prisoner to monk to social entrepreneur. The book shows leaders the connection between superior long-term results and serving their people and community. Matt Tenney cites numerous business case studies and research that demonstrate how servant leadership results in attracting top talent, increased employee engagement, and lower turnover, as well as a more innovative culture, better customer service, and a better ROI on marketing efforts.
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Serve to Be Great
- Leadership Lessons from a Prison, a Monastery, and a Boardroom
- Narrateur(s): Rex Anderson
- Durée: 4 h et 17 min
- Date de publication: 2020-07-27
- Langue: Anglais
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This three-part book begins with Matt's story of going from selfish to servant while on his journey from prisoner to monk to social entrepreneur. The book shows leaders the connection between superior long-term results and serving their people and community....
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Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
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The Culture Solution
- A Practical Guide to Building a Dynamic Culture so People Love Coming to Work and Accomplishing Great Things Together!
- Auteur(s): Matthew Kelly
- Narrateur(s): James Naughton
- Durée: 9 h et 2 min
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In The Culture Solution, business consultant and The New York Times best-selling author of The Dream Manager and Off Balance presents the six enduring principles of a dynamic culture, designed in a way that is both intensely practical and inspiring. If you want to grow your business; attract, grow, and retain top talent; learn the key to hiring in the 21st century; teach every person in your organization that they have a role to play in making the culture better today than it was yesterday, this book is for you and every person on your team.
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The Culture Solution
- A Practical Guide to Building a Dynamic Culture so People Love Coming to Work and Accomplishing Great Things Together!
- Narrateur(s): James Naughton
- Durée: 9 h et 2 min
- Date de publication: 2019-12-10
- Langue: Anglais
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In The Culture Solution, business consultant and The New York Times best-selling author of The Dream Manager and Off Balance presents the six enduring principles of a dynamic culture, designed in a way that is both intensely practical and inspiring....
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Prix courant: 25,00$ ou 1 crédit
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Now, Build a Great Business
- 7 Ways to Maximize Your Profits in Any Market
- Auteur(s): Brian Tracy, Mark Thompson
- Narrateur(s): Brian Tracy, Mark Thompson
- Durée: 5 h et 36 min
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Don’t be daunted by a challenging economy and fierce competition. Even in the toughest environment, innovative, highly profitable businesses abound. And yours can be one of them with Now, Build a Great Business! This essential success kit from business heavyweights and acclaimed authors Mark Thompson and Brian Tracy is filled with straightforward, powerful strategies to ignite growth in your business.
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Now, Build a Great Business
- 7 Ways to Maximize Your Profits in Any Market
- Narrateur(s): Brian Tracy, Mark Thompson
- Durée: 5 h et 36 min
- Date de publication: 2011-01-27
- Langue: Anglais
- Don’t be daunted by a challenging economy and fierce competition....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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The Soft Edge
- Where Great Companies Find Lasting Success
- Auteur(s): Rich Karlgaard
- Narrateur(s): Brian Troxell
- Durée: 7 h et 9 min
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High performance has always required shrewd strategy and superb execution. But Rich Karlgaard - Forbes publisher, entrepreneur, investor, and board director - takes a surprising turn and argues that there is now a third element that's required for competitive advantage - your company's values. Karlgaard examined a variety of enduring companies and found that they have one thing in common; all have leveraged their deepest values alongside strategy and execution, allowing them to fuel growth as well as weather hard times.
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The Soft Edge
- Where Great Companies Find Lasting Success
- Narrateur(s): Brian Troxell
- Durée: 7 h et 9 min
- Date de publication: 2020-07-27
- Langue: Anglais
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High performance has always required shrewd strategy and superb execution. But Rich Karlgaard - Forbes publisher, entrepreneur, investor, and board director - takes a surprising turn and argues that there is now a third element that's required for competitive advantage....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Simply Brilliant
- How Great Organizations Do Ordinary Things in Extraordinary Ways
- Auteur(s): William C. Taylor
- Narrateur(s): Mark Deakins
- Durée: 6 h et 47 min
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Far away from Silicon Valley, in familiar, traditional, even unglamorous fields, ordinary people are unleashing extraordinary advances that amaze customers, energize employees, and create huge economic value. Their secret? They understand that the work of inventing the future doesn't belong just to geeks designing mobile apps and virtual-reality headsets or to social-media entrepreneurs hoping to launch the next Facebook. Some of today's most compelling organizations are doing brilliant things.
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Simply Brilliant
- How Great Organizations Do Ordinary Things in Extraordinary Ways
- Narrateur(s): Mark Deakins
- Durée: 6 h et 47 min
- Date de publication: 2016-09-20
- Langue: Anglais
- Far away from Silicon Valley, in familiar, traditional, even unglamorous fields, ordinary people are unleashing extraordinary advances that amaze customers, energize employees....
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Prix courant: 37,05$ ou 1 crédit
Prix réduit: 37,05$ ou 1 crédit
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9 Powerful Practices of Really Great Mentors
- How to Inspire and Motivate Anyone
- Auteur(s): Stephen Kohn, Vincent O'Connell
- Narrateur(s): Don Hagen
- Durée: 4 h et 43 min
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Most companies around the globe clearly believe that people should have the opportunity to achieve as much as their initiative and native talent can justify, but too many managers still lack the wherewithal to effectively groom junior employees who have the potential to climb the corporate ladder. The support of a mentor is an integral part of any effort to maximize someone's full potential.
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9 Powerful Practices of Really Great Mentors
- How to Inspire and Motivate Anyone
- Narrateur(s): Don Hagen
- Durée: 4 h et 43 min
- Date de publication: 2015-02-27
- Langue: Anglais
- 9 Powerful Practices of Really Great Mentors features a set of proven techniques for those who serve as mentors in a variety of contexts, but particularly in the workplace....
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Prix courant: 31,16$ ou 1 crédit
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A Great Place to Work for All
- Better for Business, Better for People, Better for the World
- Auteur(s): Michael C. Bush CEO The Great Place to Work Research Team
- Narrateur(s): Wes Bleed
- Durée: 4 h et 40 min
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For 20 years, Great Place to Work has published its gold-standard list of the 100 Best Companies to Work For, which appears first in Fortune magazine. But its latest research shows that what was good enough to be a “great” workplace 10 or 20 years ago is not good enough now. Even at the best workplaces, leaders can - and must - do better. The vital differentiator for companies now is their people - all their people.
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A Great Place to Work for All
- Better for Business, Better for People, Better for the World
- Narrateur(s): Wes Bleed
- Durée: 4 h et 40 min
- Date de publication: 2018-02-13
- Langue: Anglais
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For 20 years, Great Place to Work has published its gold-standard list of the 100 Best Companies to Work For, which appears first in Fortune magazine....
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Prix courant: 20,15$ ou 1 crédit
Prix réduit: 20,15$ ou 1 crédit
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Good for You, Great for Me
- Finding the Trading Zone and Winning at Win-Win Negotiation
- Auteur(s): Lawrence Susskind
- Narrateur(s): Sean Runnette
- Durée: 6 h et 1 min
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Thirty years ago, Roger Fisher and Bill Ury wrote the groundbreaking book Getting to Yes. It established the mutual gains approach to negotiation, or what the popular media likes to call "win-win negotiation". But there are few, if any, negotiating situations in which everyone can get everything they want. In reality, most people want to win at win-win negotiation. And the way to win is to come up with a proposed agreement that is "good" for the other side and "great" for you.
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Good for You, Great for Me
- Finding the Trading Zone and Winning at Win-Win Negotiation
- Narrateur(s): Sean Runnette
- Durée: 6 h et 1 min
- Date de publication: 2014-06-03
- Langue: Anglais
- Thirty years ago, Roger Fisher and Bill Ury wrote the groundbreaking book Getting to Yes. It established the mutual gains approach to negotiation....
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Prix courant: 19,42$ ou 1 crédit
Prix réduit: 19,42$ ou 1 crédit
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You Are the Team
- 6 Simple Ways Teammates Can Go from Good to Great
- Auteur(s): Michael G. Rogers
- Narrateur(s): Michael G. Rogers
- Durée: 3 h et 31 min
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Drawing on decades of expertise, visionary leader and team expert Michael G. Rogers presents an unparalleled approach to team development that sets this audiobook apart from any other in the leadership genre. With captivating stories, relatable examples, introspective activities, and actionable exercises, this audiobook challenges your team’s mindset and equips them with the tools to elevate their personal performance and that of your entire team.
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You Are the Team
- 6 Simple Ways Teammates Can Go from Good to Great
- Narrateur(s): Michael G. Rogers
- Durée: 3 h et 31 min
- Date de publication: 2023-07-05
- Langue: Anglais
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You Are the Team: 6 Simple Ways Teammates Can Go from Good to Great is not an audiobook just for you, but for every member of your team. It is a meaningful, practical, actionable, and enduring gift to your team and possibly to your entire organization....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Great Mondays
- How to Design a Company Culture Employees Love
- Auteur(s): Josh Levine
- Narrateur(s): Josh Levine
- Durée: 3 h et 27 min
- Version intégrale
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Au global
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Performance
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Histoire
Evidence shows culture drives fiscal performance. It's no secret that a toxic work culture can drive away employees and drive down profits. Creating a dynamic work culture that promotes both employee and business growth is key to ensuring an organization's success. However, culture is a moving target and hard to get right. In Great Mondays, brand strategist Josh Levine introduces a proven formula for building and managing a workplace culture that maximizes employee engagement, performance, and retention for long-term business success.
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Great Mondays
- How to Design a Company Culture Employees Love
- Narrateur(s): Josh Levine
- Durée: 3 h et 27 min
- Date de publication: 2021-08-05
- Langue: Anglais
-
Brand strategist Josh Levine introduces a proven formula for building and managing a workplace culture that maximizes employee engagement, performance, and retention for long-term business success....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 15,45$ ou 1 crédit
Prix réduit: 15,45$ ou 1 crédit
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