Great Workplace

In this follow-up guide to The Great Workplace, experts from Great Place to Work Institute, Inc. reveal the most common excuses managers use for why they can't create a great workplace. Authors Jennifer Robin and Michael Burchell poke holes in every single excuse. Whether the reasons involve the organization's leadership, employees, environment, or any other factor, the authors explain that if managers lead people properly, they can create a great workplace. The authors explore how managers can interrupt their own negative thought patterns and instead create lasting change.

Thirty years ago, Roger Fisher and Bill Ury wrote the groundbreaking book Getting to Yes. It established the mutual gains approach to negotiation, or what the popular media likes to call "win-win negotiation". But there are few, if any, negotiating situations in which everyone can get everything they want. In reality, most people want to win at win-win negotiation. And the way to win is to come up with a proposed agreement that is "good" for the other side and "great" for you.

Based on real experiences that David Novak had as the Chairman and CEO of Yum! Brands, this parable will empower listeners to recognize the contributions of those around them in order to drive bigger and better results. It's not hard, it's not expensive, and you don't need an MBA or even a position of authority to do it. It's a deceptively simple principle that can have a huge impact on both your life and your business.

Your only job as a leader is to make sure that Monday morning doesn't suck. At least, that’s what Eric Harkins thinks. In his first book, Eric talks about his 25-year journey working in corporate America and the many lessons he learned about leadership. He was lucky enough to work for a company that made sure Monday morning didn’t suck, but even luckier to work for several that didn’t. And he learned a lot about what it takes to create a culture high performers want to be a part of.

Change-Friendly Leadership: How to Transform Good Intentions into Great Performance is a simple affirmation that successful organizational change involves - requires, in fact - the active, willful participation of the people affected by the change. In the change approach prescribed here, the friendly factor is not just a play on words; it is the very foundation for effectively engaging people's heads, hearts, and hopes.

It’s a safe bet that most of the secretaries on the TV series Mad Men would have attended the Katharine Gibbs School in New York City. The iconic institution was in its heyday synonymous with supplying secretaries to male executives. In Expect Great Things! Vanda Krefft turns the notion of a “Gibbs girl” on its head, showing us that while the school was getting women who could type 120 words per minute into the C-suite, its more subversive mission was to get them out of the secretarial pool to assume positions of power on the other side of the desk.

New York Times best-selling author Dan Schawbel guides the next generation of leaders to create a workplace where teammates feel genuinely connected, engaged, and empowered to grow strong interpersonal skills rather than relying on technology. Based on Schawbel's exclusive research studies - featuring the perspectives of over 2,000 managers and employees across different age groups and from the US, UK, China, India, Brazil and other countries.

This book is not about lean. This book is about how to become lean. Lean strategy brings to a company a purpose of existence, belonging, influence, trust, and conscious leadership among its managers. It strengthens the autonomy and responsibility of individual employees and ultimately provides an everyday feeling of collaborative winning. This is my strategic approach to lean. Lean strategy consists of two parts. The first is to help you understand the problem. The second part of the book is a kind of manual.

Today’s board rooms, think tanks, and staff lounges are more diverse than ever before. These cultural differences can either lead to gridlock among stubborn, single-minded thinkers or they can catalyze innovation and growth among an expansive team of creative, distinctive individuals. Diverse teams are far more creative than homogenous teams—but only when they are managed effectively. Driven by Difference identifies the management practices necessary to minimize conflict while maximizing the informational diversity found in varied values and experiences.

Im März 2020 änderte sich alles. Homeoffice war plötzlich die neue Norm. Alle mussten sich digitalisieren und transformieren – ob sie wollten oder nicht. Die Arbeit drängte weiter ins restliche Leben, zur Erwerbsarbeit kam noch mehr Carearbeit. Die Schere zwischen systemrelevanten Berufen und Bürojobs ging weiter auf. Covid hat uns gezeigt, was in der Arbeitswelt nicht mehr funktioniert. Und da ist nicht nur die Pandemie. Überschwemmungen, Waldbrände, Inflation, Krieg – unsere Welt steht in Flammen, im wahrsten Sinne des Wortes.

The Great American Bank Robbery maps out in detail exactly how Washington social engineers and their accomplices reshaped banking regulations and housing policies and gutted time-tested underwriting standards that led to the worst financial calamity since the 1930s, one that has robbed American households of $14 trillion in net worth.

Drive long-term profits and growth by making the company a place your employees love. In Great Company presents a practical approach to ensure that your employees perform at their highest possible levels. It's not about increasing salaries, offering huge bonuses, or investing in the latest employee engagement tools. The real answer is simpler, deeper, and longer-lasting: getting your people to love where they work.

In an age when every business needs to achieve more with fewer resources, Jason Jennings offers a groundbreaking look at how to boost productivity and your bottom line—and no, that doesn't include layoffs. Jennings's research team investigated thousands of companies and identified the world's most productive ones. In Less Is More, Jennings shares tested and successful programs from the leading giants in industry, presents successful programs for enhancing productivity, and explains how businesses of all sizes can emulate these programs to improve their own profitability.

The inspirational career guide for young and ambitious Black British professionals, Black and Great not only highlights the specific challenges Black people face in the working world but provides listeners with honest and practical advice to thrive and carve out the career of their dreams, whilst embracing their Blackness. Featuring interviews and letters from some of the UK's leading Black voices in their respective fields, Black and Great is essential listening for a Black professionals ready to make their mark in the working world and beyond!

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Conventional workplace cultures had been based on boss-led authority and control, often resulting in workers that don’t know, or worse, don’t care or don’t take responsibility for the work they are doing. Breaking the business norms, the "Own It" workplace culture cultivates a courageous workforce and presents tools for driving breakthrough results in today’s ever-changing and demanding marketplace.

Increasingly, organizations count on project teams to develop products and deliver services to their customers. Consequently, effective teamwork and team leadership are integral components of an organization's success. Authors Stephen E. Kohn and Vincent D. O'Connell define the essence of superior performance by project teams at work and identify nine attributes of team membership and team leadership that set the stage for accomplishment of group objectives. Kohn and O'Connell bring these proven strategies to life with real-world examples drawn from decades of experience.

Today's leaders need to engage, connect with, listen to, and include their employees and customers in the conversation surrounding the business. The Hero Factor discusses the importance of a strong company culture as the backbone of any successful business. Listeners will learn how to implement the traits that will help them become a hero entrepreneur, change their organization, live their values, and create a winning culture.

A generation of people around the world, from Boston to Bangkok, from New York to New Delhi, are making everyday choices in ways that defy traditional logic. They are judging where and how their clothes were made, not just how they fit. They are thinking global but buying local. They are spending their money and their time, forming loyalties, casting votes, and even enjoying entertainment based increasingly upon their desire to make a positive impact on others and the world around them.

Dan Schawbel guides the next generation of leaders to create a workplace where teammates feel genuinely connected, engaged, and empowered to grow strong interpersonal skills rather than relying on technology. Based on Schawbel's exclusive research studies - featuring the perspectives of more than 2,000 managers and employees across different age groups and from the US, UK, China, India, Brazil, and other countries - Back to Human reveals why electronic and virtual communication, though useful, actually contributes to a stronger sense of isolation at work than ever before.