Growing Relationship

If this sounds familiar, then this book is for you. The Client Retention Matrix provides practical actions and a proven system for turning high-stress client relationships into long-term, mutually beneficial partnerships. You’ll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business, how to get everyone in your organization equipped and motivated to create an all-star client experience.

From Newbery Honor and Coretta Scott King Author Award winner Renée Watson comes the first book in a young middle grade series about Ryan Hart, a girl who is pure spirit, kindness and sunshine. Ryan Hart has a lot on her mind – school, self-image and especially family. Her dad finally has a new job, but money is tight. That means some changes, like selling their second car and moving into a new (old) house. But Ryan is a girl who knows how to make sunshine out of setbacks.

When an English assignment forces "snobby" Ashbury students Lydia, Emily, and Cassie to exchange letters with "low-life" Brookfield guys, Lydia and Emily are surprised to find their Brookfield pen pals so kind and civilized. But after Cassie's cross-town correspondent threatens her, the friends plan a series of madcap missions designed to teach this malevolent male a lesson he won't forget.

Seventeen-year-old Bianca Piper is cynical and loyal, and she doesn’t think she’s the prettiest of her friends by a long shot. She’s also way too smart to fall for the charms of man-slut and slimy school hottie Wesley Rush. In fact, Bianca hates him. And when he nicknames her “the Duff,” she throws her Coke in his face. But things aren’t so great at home right now, and Bianca is desperate for a distraction. She ends up kissing Wesley. Worse, she likes it.

In this third edition of the groundbreaking, global classic, Ruth E. Van Reken and Michael V. Pollock, son of the late original coauthor, David C. Pollock, have significantly updated what is widely recognized as "The TCK Bible". Emphasis is on the modern TCK and addressing the impact of technology, cultural complexity, diversity and inclusion, and transitions. Includes new advice for parents and others for how to support TCKs as they navigate work, relationships, social settings, and their own personal development.

Here is a landmark book that reveals the way boys think and that shows parents, educators, and coaches how to reach out and help boys overcome their most common yet difficult challenges - by the best-selling author who changed our conception of adolescent girls. What you'll find in Masterminds and Wingmen is critically important for every parent - or anyone who cares about boys - to know. Collaborating with a large team of middle- and high-school-age editors, Rosalind Wiseman has created an unprecedented guide to the life your boy is actually experiencing - his on-the-ground reality.

Lillia, Kat, and Mary had the perfect plan. Work together in secret to take down the people who wronged them. But things didn’t exactly go the way they’d hoped at the Homecoming Dance. Not even close. For now, it looks like they got away with it. All they have to do is move on and pick up the pieces, forget there ever was a pact. Eye for an eye, tooth for a tooth, burn for a burn. A broken heart for a broken heart. The girls are up to the task. They’ll make Reeve fall in love with Lillia and then they will crush him. It’s the only way he’ll learn.

Marcelo Sandoval hears music no one else can hear - part of the autism-like impairment no doctor has been able to identify - and he's always attended a special school where his differences have been protected. But the summer after his junior year, his father demands that Marcelo work in his law firm's mailroom in order to experience "the real world."

With Father in Washington and Cuffy away visiting a sick cousin, almost anything might happen to the Melendys left behind at the Four-Story Mistake. In the Melendy family, adventures are inevitable: Mr. Titus and the catfish; the villainy of the DeLacey brothers; Rush's composition of Opus Three; Mona's first rhubarb pie and all the canning; Randy's arrowhead; the auction and fair for the Red Cross.

Fortified with common sense and Biblical wisdom, Trumbull's straightforward guide has established its place as a classic work in the field of child rearing. Written over 100 years ago, it is completely free of modernist influence. After all, Freud had not yet developed his theories of the subconscious; Pavlov and Skinner had not yet introduced to educators their animal-training techniques known as behaviorism; Dewey's Religious (i.e. Secular) Humanism had not overtaken the public schools; and Dr. Benjamin Spock had not published his dangerous book on child training.

For years, 16-year-old Hattie's been shuttled between relatives. Tired of being Hattie Here-and-There, she courageously leaves Iowa to prove up on her late uncle's homestead claim near Vida, Montana. With a stubborn stick-to-itiveness, Hattie faces frost, drought, and blizzards. Despite many hardships, Hattie forges ahead, sharing her adventures with her friends, especially Charlie, fighting in France, through letters and articles for her hometown paper.

Maleeka Madison is a dark skinned African-American girl. She feels uncomfortable and wishes she had lighter skin. When her teacher, Miss Saunders, who suffers from a rare skin condition, shows that there is more to people than the color of their skin, Maleeka learns to appreciate and accept who she truly is.

From the memories of getting his teeth kicked out by bullies at age five, to flea marketing with his loving grandmother, to his first sexual relationships, this young-adult memoir weaves together the trials and triumphs faced by Black queer boys. Both a primer for teens eager to be allies as well as a reassuring testimony for young queer men of color, All Boys Aren't Blue covers topics such as gender identity, toxic masculinity, brotherhood, family, structural marginalization, consent, and Black joy.

When Truly is invited to sit at the Popular Table with the group she has dreamed of joining, she can hardly believe her luck. Everyone seems so nice, so kind to one another. But all is not as it seems with her new friends, and soon she's caught in a maelstrom of lies, misunderstandings, accusations and counter-accusations, all happening very publicly in the relentless, hyper-connected social media world from which there is no escape.

Since she can remember, Katarina's relatives have been grooming her for the family business - thieving. But when Kat tries to go straight and leave the Life for a normal life, she's promptly kicked out of her new school for stealing the headmaster's car and mounting it on the school fountain. Although she could have done it without breaking a sweat, ironically, this time, she's innocent.

In the tradition of Michael Pollan, Mark Hyman, and Andrew Weil, pioneering integrative pediatric neurologist Maya Shetreat-Klein, MD, reveals the shocking contents of children's food, how it's seriously harming their bodies and brains, and what we can do about it. And she presents the first nutritional plan for getting and keeping children healthy - a plan that any family can follow.

Ashley Rhodes-Courter spent a harrowing nine years of her life in 14 different foster homes. Her memoir, Three Little Words, captivated audiences everywhere and went on to become a New York Times best seller. Now Ashley reveals the nuances of life after foster care: college and its assorted hijinks, including meeting "the one". Marriage, which began with a beautiful wedding on a boat that was almost hijacked (literally) by some biological family members.

Angie always thought high school romances were just silly infatuations that come and go. She certainly never thought she would fall in love over one short summer. But then she sees Jack Duluth’s crew cut peek out over a booth in McKnight’s drugstore, and their connection is beyond any childish crush. Suddenly, Angie and Jack are filling their summer with stolen moments and romantic nights. But as fall grows closer, they must figure out if their love is forever or just a summer they’ll never forget.

Rigg’s journey comes to an epic and explosive conclusion as everything that has been building up finally comes to pass, and Rigg is forced to put his powers to the test in order to save his world and end the war once and for all.

While spacing out in Chemistry class, Lily scribbles some of her favorite song lyrics onto her desk. The next day, she finds that someone has continued the lyrics on the desk, and added a message to her. Intrigue! Soon, Lily and her anonymous pen pal are exchanging full-on letters - sharing secrets, recommending bands, and opening up to each other. Lily realizes she's kind of falling for this letter writer. Only who is he?