Growing Relationship

If this sounds familiar, then this book is for you. The Client Retention Matrix provides practical actions and a proven system for turning high-stress client relationships into long-term, mutually beneficial partnerships. You’ll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business, how to get everyone in your organization equipped and motivated to create an all-star client experience.

Just because Mel lives in New Whitby, a city founded by vampires, doesn't mean she knows any of the blood-drinking undead personally. They stay in their part of town; she says in hers. Until the day a vampire shows up at her high school. Worse yet, her best friend, Cathy, seems to be falling in love with him. It's up to Mel to save Cathy from a mistake she might regret for all eternity! On top of trying to help Cathy (whether she wants it or not), Mel is investigating a mysterious disappearance for another friend and discovering the attractions of a certain vampire wannabe.

Marcelo Sandoval hears music no one else can hear - part of the autism-like impairment no doctor has been able to identify - and he's always attended a special school where his differences have been protected. But the summer after his junior year, his father demands that Marcelo work in his law firm's mailroom in order to experience "the real world."

In this evocative and affectionate memoir, Ambassador Jean Kennedy Smith, the last surviving child of Joe and Rose Kennedy, offers an intimate and illuminating look at a time long ago when she and her siblings, guided by their parents, laughed and learned a great deal under one roof.

If Naomi had picked tails, she would have won the coin toss. She wouldn't have had to go back for the yearbook camera, and she wouldn't have hit her head on the steps. She wouldn't have woken up in an ambulance with amnesia. She certainly would have remembered her boyfriend, Ace. She might even have remembered why she fell in love with him in the first place. She would understand why her best friend, Will, keeps calling her "Chief".

This thoughtful, wry story is about two girls - a 'punk' and a 'priss' - who find themselves facing each other in a peer-counseling program and discover that they have some surprising things in common.

Growing Up Black in White by Kevin D. Hofmann is a moving and sometimes humorous look into the life of one man with a fascinating past. Born into the racially-charged Detroit of 1967 to a White mother and a Black father, the author was placed into foster care and then adopted by a White minister and his wife, the parents of three biological children. Hofmann’s memoir reveals the racial tensions, the difficulties of feeling neither Black nor White, his family’s loving support, and his struggles to define and embrace his own identity as he grew to be a man.

Coming from one empathetic parent to another, the tips in this book are real, clever, honest, and designed to make life with a terrible two- or three-year-old a little bit more manageable. Hilarious, helpful, and handy, this book will be appreciated by any parent who has asked: "Why didn't anybody warn me that unconditional love would be so much work?"

“I’ve got my entire life planned out for the next 10 years - including my PhD and Pulitzer Prize,” claims 16-year-old overachiever Vassar Spore, the daughter of overachiever parents, who named her after an elite women’s college. Vassar expects her sophomore summer to include both AP and AAP (Advanced Advanced Placement) classes. Surprise! Enter a world-traveling relative who sends her plans into a tailspin when she blackmails Vassar’s parents into forcing their only child to backpack with her through Southeast Asia.

At one time Lew Alcindor was just another kid from New York City with all the usual problems: He struggled with fitting in, with pleasing a strict father, and with overcoming shyness that made him feel socially awkward. But with a talent for basketball and an unmatched team of supporters, Lew Alcindor was able to transform and to become Kareem Abdul-Jabbar.

Having solved the matter of the Radiant Boy, Riley, Buttercup, and Bodhi are enjoying a well-deserved vacation. When Riley comes across a vicious black dog, against Bodhi’s advice, she decides to cross him over. While following the dog, she runs into a young ghost named Rebecca. Despite Rebecca’s sweet appearance, Riley soon learns she’s not at all what she seems. As the daughter of a former plantation owner, she is furious about being murdered during a slave revolt in 1733.

Harrison Scott Key was born in Memphis, but he grew up in Mississippi, among pious, Bible-reading women and men who either shot things or got women pregnant. At the center of his world was his larger-than-life father - a hunter, a fighter, and a football coach. Harrison, with his love of books and excessive interest in hugging, couldn't have been less like Pop, and when it became clear that he was not able to kill anything very well or otherwise make his father happy, he resolved to become everything his father was not.

All year long Lily and Liam look forward to Christmas on their grandparents' farm. It's always the perfect trip -- walking to the lilac library, trimming the tree, giving gifts. But this year, thanks to a white cow alone in the meadow, things will be different. This Christmas, Lily and Liam will find out the meaning of a true gift.

The things your kid learns in childhood can determine the type of adult they will become. Take this opportunity to teach them the necessary skills to thrive as adults. Having these skills will not just help your child do well in school, but it will also give your child a great foundation for life. With the right guidance, your child can learn how to properly conduct themselves in various settings.

When her best friend Meg drinks a bottle of industrial-strength cleaner alone in a motel room, Cody is understandably shocked and devastated. She and Meg shared everything - so how was there no warning? But when Cody travels to Meg's college town to pack up the belongings left behind, she discovers that there's a lot that Meg never told her. About her old roommates, the sort of people Cody never would have met in her dead-end small town in Washington.

Judd Travers is physically on the mend from the truck accident that nearly took his life in Shiloh Season. But is he healing inside too? Can Marty Preston, his family, and the community trust that Judd will not return to his evil ways? Marty's parents tell him that every person deserves a second chance. Most people in the surrounding community, however, are quick to assume the opposite and find ways to place Judd at the center of any trouble - even murder.

In the wake of her best friend Ingrid's suicide, Caitlin is left alone, struggling to find hope and answers. When she finds the journal Ingrid left behind for her, she begins a journey of understanding and broadening her horizons that leads her to new friendships and first love. Nina LaCour brings the changing seasons of Caitlin's first year without Ingrid to life with emotion, honesty, and captivating writing.

Your body is a sacred treasure, a worshipful instrument, and a unique masterpiece! That’s a pretty big deal. But sometimes it feels confusing, awkward, and flawed. The truth is: You and your body, all of it, are important and beautiful, designed especially by God with a specific plan and purpose. Each chapter in Perfectly Unique focuses on a different part of your body and the potential it has for helping grow your faith.

Today’s middle school girls have it rough. In those few short years, girls go through an incredible number of biological and emotional changes, making it the most formative - and risky - time in their lives. Groups form and turn on each other, childhood friends can reveal trusted secrets just by sending a text message or updating a Facebook status, and deciding where to sit in the cafeteria can be a daily struggle. As any tween will tell you, life for a middle school girl can be summed up in one word: drama.

When Truly is invited to sit at the Popular Table with the group she has dreamed of joining, she can hardly believe her luck. Everyone seems so nice, so kind to one another. But all is not as it seems with her new friends, and soon she's caught in a maelstrom of lies, misunderstandings, accusations and counter-accusations, all happening very publicly in the relentless, hyper-connected social media world from which there is no escape.