Growing Relationship

If this sounds familiar, then this book is for you. The Client Retention Matrix provides practical actions and a proven system for turning high-stress client relationships into long-term, mutually beneficial partnerships. You’ll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business, how to get everyone in your organization equipped and motivated to create an all-star client experience.

After the sudden collapse of her family, Mim Malone is dragged from her home in Northern Ohio to the wastelands of Mississippi, where she lives in a medicated milieu with her dad and new stepmom. Before the dust has a chance to settle, she learns her mother is sick back in Cleveland. So she ditches her new life and hops aboard a northbound Greyhound bus to her real home and her real mother, meeting a quirky cast of fellow travelers along the way.

"So, my beautiful fat girlfriend, Cassidy, is threatening to kick me to the curb again, my best friend suddenly wants to put the brakes on our lives of fabulous fun, my mom and big sister are plotting a future in which I turn into an atomic vampire, and my dad, well, my dad is a big fat question mark that I'm not sure I want the answer to."

Just because Mel lives in New Whitby, a city founded by vampires, doesn't mean she knows any of the blood-drinking undead personally. They stay in their part of town; she says in hers. Until the day a vampire shows up at her high school. Worse yet, her best friend, Cathy, seems to be falling in love with him. It's up to Mel to save Cathy from a mistake she might regret for all eternity! On top of trying to help Cathy (whether she wants it or not), Mel is investigating a mysterious disappearance for another friend and discovering the attractions of a certain vampire wannabe.

In this evocative and affectionate memoir, Ambassador Jean Kennedy Smith, the last surviving child of Joe and Rose Kennedy, offers an intimate and illuminating look at a time long ago when she and her siblings, guided by their parents, laughed and learned a great deal under one roof.

Matt and Mike are best friends, just two working-class guys trying to earn some money in Montauk for the summer. When they meet Driana, JoJo, and Stef, three friends who live much different lives of privilege, Matt and Mike find themselves in a sticky situation where temptation rivals sensibility. Worlds collide when the group ventures out to sea aboard a small boat that Stef sneaks out from her dad's dock. As the waves rise and the fragile vessel weakens, things go horribly wrong. Adrift at sea for days, who will have what it takes to survive?

If Naomi had picked tails, she would have won the coin toss. She wouldn't have had to go back for the yearbook camera, and she wouldn't have hit her head on the steps. She wouldn't have woken up in an ambulance with amnesia. She certainly would have remembered her boyfriend, Ace. She might even have remembered why she fell in love with him in the first place. She would understand why her best friend, Will, keeps calling her "Chief".

This thoughtful, wry story is about two girls - a 'punk' and a 'priss' - who find themselves facing each other in a peer-counseling program and discover that they have some surprising things in common.

Growing Up Black in White by Kevin D. Hofmann is a moving and sometimes humorous look into the life of one man with a fascinating past. Born into the racially-charged Detroit of 1967 to a White mother and a Black father, the author was placed into foster care and then adopted by a White minister and his wife, the parents of three biological children. Hofmann’s memoir reveals the racial tensions, the difficulties of feeling neither Black nor White, his family’s loving support, and his struggles to define and embrace his own identity as he grew to be a man.

After 17-year-old David is forced to stand trial for his girlfriend's death, he is sent to live with his aunt and uncle and their young daughter, Lily, to avoid the media frenzy. But all is not well at his relatives' house. His aunt and uncle are not speaking to each other, and Lily seems dead set on making David's life a torment. And then there's the issue of their older daughter, Kathy, who died under mysterious circumstances a number of years back.

In The Gutsy Girl, author Caroline Paul emboldens girls to seek out lives of exhilaration. Once a young scaredy-cat herself, Caroline decided that fear got in the way of the life she wanted - of excitement, confidence, self-reliance, friendship, and fun. She has since flown planes, rafted big rivers, climbed tall mountains, and fought fires as one of the first female firefighters in San Francisco.

One the most important events in a person's life is bringing new life into this world. But with so many choices concerning the best way to keep your children healthy, this time can also be the most stressful. This book will help you understand the importance of nutrition in determining your child's current and future health.

Zuri’s hair has a mind of its own. It kinks, coils, and curls every which way. Zuri knows it’s beautiful. When Daddy steps in to style it for an extra special occasion, he has a lot to learn. But he LOVES his Zuri, and he’ll do anything to make her - and her hair - happy. Tender and empowering, Hair Love is an ode to loving your natural hair - and a celebration of daddies and daughters everywhere.

Maddie doesn't believe in luck. She's all about hard work and planning ahead. But one night she buys a lottery ticket on a whim, and, to her astonishment, she wins! In a flash Maddie's life is unrecognizable. No more stressing about college scholarships - nope, now she's suddenly talking about renting a yacht and basking in the spotlight at school! But then rumors start flying, and random people begin asking her for loans. Suddenly Maddie finds that she isn't sure whom she can trust.

A story-driven, integrative, and practical book to help families heal from the effects of a loved one’s addiction and move forward into a healthy future.

At one time Lew Alcindor was just another kid from New York City with all the usual problems: He struggled with fitting in, with pleasing a strict father, and with overcoming shyness that made him feel socially awkward. But with a talent for basketball and an unmatched team of supporters, Lew Alcindor was able to transform and to become Kareem Abdul-Jabbar.

Harrison Scott Key was born in Memphis, but he grew up in Mississippi, among pious, Bible-reading women and men who either shot things or got women pregnant. At the center of his world was his larger-than-life father - a hunter, a fighter, and a football coach. Harrison, with his love of books and excessive interest in hugging, couldn't have been less like Pop, and when it became clear that he was not able to kill anything very well or otherwise make his father happy, he resolved to become everything his father was not.

It feels as if it's going to be a long season for Arthur as he struggles to sharpen his baseball skills. But before it's all over, he learns an important lesson about teamwork.

Twelve-year-old Molly and her 10-year-old brother, Michael, have never liked their younger stepsister, Heather. Ever since their parents got married, she's made Molly and Michael's life miserable. Now their parents have moved them all to the country to live in a house that used to be a church, with a cemetery in the backyard. If that's not bad enough, Heather starts talking to a ghost named Helen and warning Molly and Michael that Helen is coming for them.

In the wake of her best friend Ingrid's suicide, Caitlin is left alone, struggling to find hope and answers. When she finds the journal Ingrid left behind for her, she begins a journey of understanding and broadening her horizons that leads her to new friendships and first love. Nina LaCour brings the changing seasons of Caitlin's first year without Ingrid to life with emotion, honesty, and captivating writing.