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In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

La mayoría de la gente con la que se encuentra John Maxwell tiene un sueño. De hecho, él ha preguntado a miles acerca de las aspiraciones más grandes que tienen. Algunos describen su sueño con gran entusiasmo y detalle. Otros se muestran reacios, casi avergonzados de hablar de ello. Independientemente de su celo o temor, la misma pregunta impulsa a cada persona que tiene un sueño: ¿Lo podré alcanzar?

These proven coaching skills will take your team to the next level and help you achieve your goals. Is coaching a new position for you? Are you a veteran in coaching teams? Are you looking to become a coach? No matter what your current position is, all coaches need a solid foundation to build the success of their team upon. And that foundation is these 10 coaching skills. You are about to lay the coaching foundation to help your team focus more, take consistent action, stay motivated, and accomplish the goals you set out for them.

The Neurological system regulates the body’s many functions; Language pertains to how we communicate with others and ourselves; and Programming refers to the models and systems in our world: what output should we receive from a given input? NLP illustrates these three underlying forces, and the powerful connection between our mind (Neuro), language (Linguistic) and behavior (Programming).

Ayudar a la gente a cambiar describe cómo a través del "coaching compasivo" se consigue que las personas piensen de manera creativa, fomentando así su aprendizaje y desarrollo personal de manera significativa y sostenible. Esta obra transformará definitivamente el modo en que debemos actuar cuando intentamos ayudar a los demás. Basado en un exhaustivo trabajo de investigación, ofrece una profunda orientación práctica, consejos, historias e ideas del mundo real sobre cómo y por qué las personas cambian (o no).

I wrote this book to give you the best strategies and techniques that I have modeled off of the most successful life coaches and show you what I use with my clients to create instant change. It'll give you basic language patterns so you can help someone in any conversation, and it'll show you how to unleash people's personalities. You'll learn state control, what runs every human being's life, and the three steps to help anyone.

Getting stuck in life is a guarantee. Staying stuck is a choice. In The Art of Changing Course, amputee, diabetic record-holding powerlifter, and renowned motivational speaker and author Chris Ruden provides a clear-cut process that walks listeners through digestible, actionable stages to get unstuck, allowing you to rise beyond simple awareness of the desire to change and become the person you truly want to be.

We've entitled this audiobook You Can Coach because we believe that coaching is more about passing on what you've lived and holding others accountable in the process. Coaching doesn't require a higher degree, special talent, unique personality, or a particular spiritual gift. We believe, in fact, that God wants coaching to become a movement. We long to see the day in which every pastor has a coach and in turn is coaching someone else. In this audiobook, you'll hear three coaches who have successfully coached pastors for many years.

LEAD focuses on the top three priorities of a leader. To Map. To Navigate. To Grow. It enables you to: MAP the journeys that you want to make in work and life; NAVIGATE through life's twists and turns to success; and GROW yourself and others as leaders. Its style is like that of the best coach whose sole aim is to help you find your purpose and to thrive.

If you've been asking how to lose weight, you've been asking the wrong question. A better question is, “How do I look and feel great without worrying about it?” The Zero Stress Diet is unlike any diet you've tried before. The goal of this diet is to help you increase your energy by reducing your stress. When you stop overtaxing your adrenals, thyroid, pancreas and liver with what the author Dan Kass calls “fun-fake-foods”, your body can finally get healthy enough to rebalance at your optimum weight. Since this diet does not depend on any foods that contain gluten to provide your nutrition, it works great for those who need to eliminate gluten from their diet as well as those who don't. Looking and feeling younger has a lot more to do with what you eat than you might think. When you break the stress cycle, you give trillions of cells in your body a vacation from stress and a chance to heal. This diet makes it easier than you ever thought possible to relax, lose weight and feel great! Enjoy the Kindle or audiobook version of The Zero Stress Diet today. Losing weight is just the beginning!

Live up to your definition of greatness and inspire the best in the people around you. In The Seven Crucibles: An Inspirational Game Plan for Overcoming Adversity in Your Life, NFL fullback and motivational speaker Alec Ingold delivers a hands-on playbook for conquering every obstacle that stands between you and success, on the playing field and in life. You'll learn to utilize your own story of trials and tribulations to help embrace the changes to create future success.

Alfio Bardolla è un imprenditore, autore best-seller della finanza personale e financial coach. È il punto di riferimento per chi decide di migliorare seriamente la propria situazione finanziaria. Ha pubblicato 6 libri, editi da Sperling&Kupfer e Gribaudo, tra cui "I Soldi Fanno la Felicità", distribuito anche in lingua inglese con il titolo "Money Makes You Happy".

Alfio Bardolla è un imprenditore, autore best-seller della finanza personale e financial coach. È il punto di riferimento per chi decide di migliorare seriamente la propria situazione finanziaria. Ha pubblicato sei libri, editi da Sperling&Kupfer e Gribaudo, tra cui "I Soldi Fanno la Felicità", distribuito anche in lingua inglese con il titolo "Money Makes You Happy". Ad oggi le sue opere sono state vendute in oltre 300.000 copie.

Geraldo tem um mau-humor crônico, selvagem, misantropo e hilariante. É certamente a última pessoa que você convidaria para escrever um livro de autoajuda. A menos que você seja um editor visionário como o Aloísio. Enquanto se esforça para se manter são durante a escrita, Geraldo luta contra a sabedoria de coaches quânticos, os lugares-comuns das sapienciais milenares, as ideias malucas de sucesso do seu amigo e editor, a inocência um tanto poética da sua quase namorada e seu íntimo instinto de autopreservação.

In questo audiolibro ho voluto raccogliere tutte le mie esperienze, tutti i percorsi di crescita fatti nella vita. L'audiolibro tratta argomenti a 360 gradi: si spazia dalla salute al lavoro, lo svago e le finanze, ecc... Ripropongo questi percorsi dopo averli trattati con il coaching e trasformati in domande che vi porteranno oltre il vostro stato attuale. Un audiolibro per tutti, perchè tutti abbiamo degli obiettivi da raggiungere, quindi... vuoi migliorare la tua vita?

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La nuova epoca, caratterizzata dal cambiamento continuo come unica costante, ci chiama a un nuovo esercizio della leadership. L'autore ci propone il nuovo paradigma della leadership attraverso una potente metafora basata sulle attitudini di alcuni animali marini: il delfino ama il cambiamento, lo squalo ama la stabilità, la medusa si affida alla corrente. Questa potente metafora suggerisce al lettore i nuovi comportamenti da agire nei confronti del team che si gestisce e, in generale, di chi ci sta intorno.

Gestire meglio il proprio tempo significa imparare ad utilizzarlo per produrre dei risultati...

Believe it or not, your biggest limit is yourself. If you're likely to make advancement in existence, you need to compete every day. Establish your objectives, make a real strategy, and devote your resources and time to attaining these aims. This publication provides insight about the best way best to construct your profession through private growth, mentorship, lifestyle coaching, and much more.

This collection of essays from futurist and thought leader Mark Schaefer explores the intersection of technology, business, and the human condition. Through 32 very honest, provocative, and prescient articles, Mark lays bare the unvarnished truth of personal and business survival in the digital age.

Darren Feehan is the Chief Executive Officer (CEO) of Irish Gas and Power, an expert at proving people wrong. He started a company on his own from nothing and built it up to be one of Ireland's biggest energy brokers today. Get Rich for Beginners is not quite the same as some other book regarding the matter because Feehan isn't selling fake relief, venture tips, or inspirational blarney. He only needs to help individuals embrace business ventures and share exercises he took in the most difficult way possible.