House Management

The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

Companies everywhere face two major challenges today: getting noticed and getting paid. To confront these obstacles, Bharat Anand examines a range of businesses around the world, from The New York Times to The Economist, from Chinese Internet giant Tencent to Scandinavian digital trailblazer Schibsted, and from talent management to the future of education.

Fred Kofman's approach to leadership has little to do with the standard practices taught in business school and traditional books. Bringing together economics and business theroy, communications and conflict resolution, family counseling and mindfulness mediation, Kofman argues in The Meaning Revolution that our most deep-seated, unspoken and universal anxiety stems from our fear that our life is being wasted - that the end of life will overtake us when our song is still unsung. Material incentives - salary and benefits - account for perhaps 15% of employees' motivation at work.

This science-backed guide is complete with easy-to-make, nutritionally balanced meal plans, and filled with helpful case studies to illustrate the powerful effects of Susie and Leanne's dietary coaching. And just as they do every week on their podcast The Nutrition Couch, Australia's #1 nutrition podcast, Leanne and Susie bust the myths, investigate the trends and share the latest nutritional research we can apply in our own lives.

Attention deficit hyperactivity disorder (also known as ADHD) is a disorder that occurs in kids, teens, and adults. This book focuses on what exactly ADHD looks like in adults. An estimated 11.3 million adults in the United States alone have been diagnosed with ADHD. Many adults went undiagnosed as kids and like me have no idea why they acted a certain way or had such difficulties in certain areas.

Whether you're a Fortune 500 CEO or busy stay-at-home mom, the secret to being more effective and living a happier, healthier life is to hurry up and slow down, or unplug. As Anne Lamott said, "Almost everything will work again if you unplug it for a few minutes, including you." Contrary to what every Type-A person thinks, studies show that you can actually be more effective by doing less, by unplugging from the chaos of your life for just minutes a day.

Being rich is not normal: most people never achieve wealth in their lifetime. The very word "rich" describes a state beyond the median. To become rich, you will have to think radically differently from the way most people around you think. Do you know what those specific differences may be? Business and wealth guru Douglas Kruger strips away the feel-good hype and gets right down to the practical principles. He leads you through the types of thinking that hold individuals, families, and businesses in generational cycles of poverty.

Informed by meticulous research, field experience, and classroom-tested strategies, Dealmaking offers essential insights for anyone involved in buying or selling everything from cars to corporations. Leading business scholar Guhan Subramanian provides a lively tour of both negotiation and auction theory, then takes an in-depth look at his own hybrid theory, outlining three specific strategies listeners can use in complex dealmaking situations.

Shira has dedicated her career to helping people gain clarity and activate their best selves, even when they are short on time or capacity. In LifeStyled, she shows listeners how to achieve more ease, alignment, and freedom, one tiny step at a time.

In Collaborate or Perish! former Los Angeles police chief and New York police commissioner William Bratton and Harvard Kennedy School’s Zachary Tumin lay out a field-tested playbook for collaborating across the boundaries of our networked world.

In this book, you'll discover your negotiating behavioral style through self-assessment questionnaires, gain the tools needed to deal with negotiation sharks (or bullies), learn tips for recognizing and interpreting your negotiating counterpart's body language to create beneficial outcomes, and see examples on how to counter unethical and unprofessional tactics effectively — and much more.

Arthur Levitt was the Chairman of the Securities and Exchange Commission. For years, he attempted to regulate accounting firms, corporate reporting, and brokerages, but the political cost was so high that he had to resign. Now, as a free agent, he goes to bat for the common investor and tells it like it is. He tells us how investors today are being fed lies and distortions.

First identified by journalist Jeff Howe in a June 2006 Wired article, “crowdsourcing” describes the process by which the power of the many can be leveraged to accomplish feats that were once the province of the specialized few. Howe reveals that the crowd is more than wise - it’s talented, creative, and stunningly productive. Crowdsourcing activates the transformative power of today’s technology, liberating the latent potential within us all. It’s a perfect meritocracy, where age, gender, race, education, and job history no longer matter.

Chanakya was one of the best strategic thinkers of the world. In the fourth century BC, he wrote the Arthashastra, an unrivalled political treatise that has since been used by leaders across the globe. In Inside Chanakya’s Mind, for the first time, Radhakrishnan Pillai, the best-selling author of Corporate Chanakya, will distill Chanakya’s age-old wisdom on how to think to the masses through his practical and innovative approach.

The Art of Influence will make you think twice about everything you've ever learned about influence. As Chris Widener's inspiring story reveals, it's not something you "do" to other people but rather something that starts with how you shape and transform your own life.

From the cleaning and home-keeping expert and creator of the wildly popular Clean Mama blog comes a simple and accessible cleaning guide with a proven step-by-step schedule for tidying a home in just 10 minutes a day.

Jim Rogers, whose entertaining accounts of his travels around the world - studying the markets from Russia to Singapore from the ground up - has enthralled investors and Wall Street aficionados for two decades. In his engaging memoir Street Smarts, Rogers offers pithy commentary from a lifetime of adventure, from his early years growing up a naïve kid in Demopolis, Alabama, to his fledgling career on Wall Street, to his cofounding the wildly successful Quantum Fund [omit George Soros], Rogers always had a restless curiosity to experience and understand the world around him.

Every church and ministry goes through changes in leadership, and the issue is far bigger than the wave of pastors from the baby boomer generation who are moving toward retirement. When a pastor leaves a church, ministries are disrupted, and members drift away. If the church is already struggling, it can find itself suddenly in very dire straits indeed. But the outcome doesn't have to be that way. What if when a pastor moved on, the church knew exactly what to do to find a suitable replacement because a plan and a process had been in place for some time?

In this controversial, hard-hitting account of today’s explosive market, Robert J. Shiller, a leading expert on market volatility, evokes Alan Greenspan’s infamous 1996 reference, “irrational exuberance,” to explain the alternately soaring and declining stock market. Shiller’s unconventional yet persuasive argument credits an unprecedented confluence of events with driving stocks to uncharted heights, and he analyzes the structural, cultural, and psychological factors behind these levels of growth not reflected in any other sector of the economy.

By the end of this journey, you'll comprehend the most common abusive phrases, discerning their real meaning and the narcissist's motivations. With your newfound knowledge, you'll be ready to dodge their advances and stop confrontations cold, all with minimal stress, preserving your dignity as you disengage from the narcissist in your life.