Information Governance

Created for IT service managers, consultants, and other practitioners in IT governance, risk management, and compliance, this practical book discusses all the key concepts of COBIT® 5 and explains how to direct the governance of enterprise IT (GEIT) using the COBIT®5 framework. Drawing on more than 30 years of experience in the IT sector, the author explains the main frameworks and standards supporting GEIT, discusses the ideas of enterprise and governance, and describes the path from corporate governance to the governance of enterprise IT.

Based on insights gained from academic research, as well as interviews with UK-based security professionals from various sectors, The Psychology of Information Security describes how resolving conflicts between security compliance and human behavior explains the importance of careful risk management and how to align a security program with wider business objectives, providing methods and techniques to engage stakeholders and encourage buy-in.

Integrating and managing the services of multiple third-party IT service providers is becoming increasingly popular, but there is no formal best-practice guidance for service integration and management (SIAM). This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.