Insurance Management

There's been a lot of talk recently about metrics and key performance indicators (KPIs). But, what does it all mean? Metrics can mean everything, or they can mean nothing. I know what you're thinking. "I started my insurance agency so I could pore through mounds of data and spend hours looking over spreadsheets," said no one ever! That's why I wrote the book.

Business as usual gets a new life in Customer Service Is Just Foreplay. This information-packed guide is filled with relevant, modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat, and payment systems - as well as 24/7 accessibility - aren't just extras anymore.

Larry Sasso has three passions in life: teaching, working with young adults, and helping clients become financially independent. He has now turned his passions into Get in the Game, a guide to personal finances and life for young adults. Using his unique perspective as a softball and baseball coach, Larry teaches young adults how to get on the path to financial independence. Along the way, he teaches broader lessons about life, starting a career, and leadership. The lessons are delivered in a fun, easy-listening format.

Jean Chatzky, author of numerous best-selling books and financial editor for NBC’s TODAY, answers frequently asked questions about insurance.

The insurance industry is going through a revolution, but too many carriers, brokers, agents, and team members aren’t keeping up with the changes. Today, we live in an Amazon world of convenience, information, and choices. People expect every product and service—including insurance—to be as easy and efficient to purchase as a book or a piece of luggage.