Leadership Class

Whether you operate a neighborhood watering hole, manage a high-end gastro pub, or are looking to get into the bar business for the first time, this book will give you the know-how to put your establishment on the path to success.

Pendant plus de 20 ans, Tatiana Brillanta travaillé pour le RAID, le service spécial d'intervention français. Sa mission ? Négocier, au nom de l'État, les affaires les plus délicates : prises d'otages, menaces de mort, attaques à la bombe ou terrorisme... Dans cette masterclass, Tatiana vous donne la clé pour réussir toutes vos négociations. Négocier votre salaire, discuter avec vos enfants ou avec un individu perturbateur... votre voix peut devenir un atout majeur et vous changer la vie.

Sales Enablement is the essential guide to boosting revenue through smarter selling. A thorough, practical introduction to sales enablement best practices, this book provides step-by-step approaches for implementation alongside expert advice. In clarifying the sales enablement space and defining its practices, this invaluable guidance covers training, content, and coaching using a holistic approach that ensures optimal implementation with measureable results.

Change for Good is a new system for making social change through business that reflects Paul’s experience over the last 35 years. One of the core principles of Change for Good is including people with lived experience of social problems in identifying promising solutions and collaborating to bring these solutions to life. This methodology can create impactful and sustainable social change in society in ways that aren’t possible when executives make decisions in their boardrooms that are intended to impact the lives of vulnerable people.

Le 13 octobre 1960, Nikita Khrouchtchev lance à l'assemblée générale de l'ONU cette phrase d’un humanisme éprouvé : "Ce qui est à nous est à nous, ce qui est à vous est négociable." C'est montrer qu'en négociation on peut tomber sur des coriaces avec lesquels l'improvisation talentueuse ne suffira pas. Il faut toujours être prêt à négocier mais jamais négocier sans être prêt. Comme M. Jourdain faisait de la prose, chacun négocie chaque, parfois sans même y prêter attention.

Club Wealth’s World Class Administrative Assistant book is meant for administrative assistants who want a guidebook specific to working with a real estate agent or team.

"Il n'y a rien de plus pratique qu'une bonne théorie", disait Kurt Lewin. Surtout quand cette théorie est le fait d'un praticien. Pendant plus de trente ans, Jacques Chaize s'est attaché avec succès à construire une entreprise agile, capable d'initier le changement plutôt que de le subir. Il s'est aussi attaché, à travers des livres et conférences, à formaliser, synthétiser, théoriser sans jargon ce qu'il fait et ce qui marche. Dans un langage clair, il nous livre ici la quintessence de ce qui dans l'action permet à une entreprise de prendre en main son développement.

In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service.

When was the last time you were "wowed" by the service you received? Maybe you were "wowed" while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service.

Que peut-on attendre du coaching ? Comment ça marche ? Quelle est son éthique ? Quels sont ses rapports avec le changement ? Quelles différences entre le coaching et la thérapie ? Vincent Lenhardt qui a formalisé la pratique du coaching en France et pratiqué les différentes formes de coaching fait le point sur ces questions et quelques autres. Avec la clarté conceptuelle l'approche métaphorique qui le caractérisent. Indispensable pour comprendre le coaching.

Oracle's world-famous consultants are leaders in delivering best-in-class services, solutions, and client satisfaction. Now for the first time, this practical insider's guide reveals the secrets behind Oracle's astonishing success - a virtual crash course in the best practices and proven methods that can take your career to the next level.

A life coach is more than just being a good listener, you also need to be able to ask good questions to assess the problems your client may be having. You also need to be able to ask tough questions. Your goal as a life coach is to find the source of all of your client's problems so that you can effectively fix them and teach them at the same time how they can fix similar problems in the future.

It’s hard to avoid innovation these days. Nearly every product gets marketed as being disruptive, whether it’s genuinely a new invention or just a new toothbrush. But in this manifesto on the state of American work, historians of technology Lee Vinsel and Andrew L. Russell argue that our way of thinking about and pursuing innovation has made us poorer, less safe, and — ironically — less innovative. Drawing on years of original research and reporting, The Innovation Delusion shows how the ideology of change for its own sake has proved a disaster.

As organizations strive to do more with less, many are turning to Lean methodology, which is based on the same techniques that propelled the legendary turnaround of Japan's industrial sector after World War II. Few leaders, however, understand that the real secret behind Lean is a comprehensive approach to management that differs significantly from what is taught in business school. The Lean CEO reveals the true power of Lean through in-depth interviews with CEOs who have gone beyond tool adoption and established Lean as a corporate-wide management system.

The extraordinary breakthrough management program - heralded by GE, Motorola, and AlliedSignal - that is sweeping corporate America with its unprecedented ability to achieve superior financial results. Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works.

Technology is redefining the value of physical assets: the meaning of location and accessibility, the power of zoning and regulation, the flow of capital and information, and even the notion of scarcity itself. How to make the most of it Rethinking Real Estate provides technology entrepreneurs and real estate professionals with key insights and practical strategies that will enable you to develop innovative solutions, identify risks, evaluate emerging competitors, and transform your investment thesis, project, venture, or career.

How did Ford Motors use Lean development to pull off one of the most impressive corporate turnarounds in history? Largely by avoiding the mistakes that so many companies make when in a death spiral. They looked beyond manufacturing efficiency to change the very fundamentals of how they developed vehicles. In Designing the Future, Lean product development expert James Morgan and world-renowned Lean guru Jeffrey K. Liker reveal why so many companies have achieved only moderate success with Lean in operations, with a limited impact on their overall business.

Pour agir et décider, nous mobilisons des croyances et du savoir. Dans ce jeu où se glisse parfois la discrimination, des drames humains, le racisme, etc. un acteur silencieux s'entend à contrôler nos pensées et influencer nos actes. Cet acteur, c'est le stéréotype. En une lumineuse suite de vidéos, Patrick Scharnitzky nous montre que s'il est impossible de ne pas avoir de stéréotypes, il convient de les expliciter et d'en prendre conscience pour ne pas leur donner le contrôle de nos vies.

Harry Kraemer showed how self-reflection, balance, true self-confidence, and genuine humility are the traits of today's most effective leaders. In Becoming the Best, his highly anticipated follow-up, Kraemer reveals how, in practical terms, anyone can apply these principles to become a values-based leader and to help create values-based organizations. Drawing on his own experiences as the former CEO and chairman of Baxter International, as well as those of other notable leaders and organizations, Kraemer lays out a pathway for understanding the principles and putting them into practice.

Many executives focus too narrowly on the financial side of their business and neglect the importance of communicating with their employees, the media, and the public. World Class Communication equips you with crisis lessons, procedures, and examples that could help your company save millions of dollars through proper preparation and response. The must-have audiobook every CEO needs, World Class Communication is packed with examples of good and bad handling of countless situations and expert instruction on how to manage them without breaking into a sweat.

Ce cours, inspiré par l'étude des capacités de leadership extraordinaires de Steve Jobs, s'appuie sur vingt-cinq ans de collaboration au sein et avec Apple. Il repose aussi sur l'approche intégrale, peu connue en France, mais qui inspire très largement les dirigeants de la Silicon Valley. Cette approche utilise des perspectives multiples, potentiellement contradictoires pour rendre compte de la réalité. Elle fournit un cadre très efficace pour penser le leadership individuel et collectif au sein d'une entreprise en définissant les cinq niveaux de leadership.