Leadership Class

Many executives focus too narrowly on the financial side of their business and neglect the importance of communicating with their employees, the media, and the public. World Class Communication equips you with crisis lessons, procedures, and examples that could help your company save millions of dollars through proper preparation and response. The must-have audiobook every CEO needs, World Class Communication is packed with examples of good and bad handling of countless situations and expert instruction on how to manage them without breaking into a sweat.

"Il n'y a rien de plus pratique qu'une bonne théorie", disait Kurt Lewin. Surtout quand cette théorie est le fait d'un praticien. Pendant plus de trente ans, Jacques Chaize s'est attaché avec succès à construire une entreprise agile, capable d'initier le changement plutôt que de le subir. Il s'est aussi attaché, à travers des livres et conférences, à formaliser, synthétiser, théoriser sans jargon ce qu'il fait et ce qui marche. Dans un langage clair, il nous livre ici la quintessence de ce qui dans l'action permet à une entreprise de prendre en main son développement.

A new book from the award-winning teacher and best-selling author, Ron Clark, providing rules for parents and teachers to help kids succeed in school.

In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service.

When was the last time you were "wowed" by the service you received? Maybe you were "wowed" while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service.

In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes - Set the Foundation, Build Connections, Move with Purpose, and Harness Change - Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic.

Are you looking to learn the core elements of coaching in order to help take your performance, and, where applicable, that of your team or others around you, to the next level? Is your goal to coach in the areas of business, sport, personal development, or any other area of life?

What does it mean in practice to be a values-based leader? When faced with real situations, how can you be your best self and create best teams - while also being a best partner with customers and vendors, a best investment for your stakeholders, and a best citizen making a difference in the world? It's a tall order, but these are the expectations for world-class organizations today.

Le 13 octobre 1960, Nikita Khrouchtchev lance à l'assemblée générale de l'ONU cette phrase d’un humanisme éprouvé : "Ce qui est à nous est à nous, ce qui est à vous est négociable." C'est montrer qu'en négociation on peut tomber sur des coriaces avec lesquels l'improvisation talentueuse ne suffira pas. Il faut toujours être prêt à négocier mais jamais négocier sans être prêt. Comme M. Jourdain faisait de la prose, chacun négocie chaque, parfois sans même y prêter attention.

How did Ford Motors use Lean development to pull off one of the most impressive corporate turnarounds in history? Largely by avoiding the mistakes that so many companies make when in a death spiral. They looked beyond manufacturing efficiency to change the very fundamentals of how they developed vehicles. In Designing the Future, Lean product development expert James Morgan and world-renowned Lean guru Jeffrey K. Liker reveal why so many companies have achieved only moderate success with Lean in operations, with a limited impact on their overall business.

"Comment obtenir que les gens fassent ce qu'ils doivent faire quand ils ne le font pas spontanément ?" C'est en ces termes pratiques presque prosaïques que Robert-Vincent Joule pose la si ancienne question du changement. "Je dis bien ce qu'ils doivent faire." Ni par l'autorité, ni pas la pression, ni par la persuasion, montre l'auteur à partir d'expériences rigoureuses. Autorité, persuasion sont autant de méthodes aux résultats décevants.

Sales Enablement is the essential guide to boosting revenue through smarter selling. A thorough, practical introduction to sales enablement best practices, this book provides step-by-step approaches for implementation alongside expert advice. In clarifying the sales enablement space and defining its practices, this invaluable guidance covers training, content, and coaching using a holistic approach that ensures optimal implementation with measureable results.

Le développement à l'international pour une entreprise française n'est pas une ligne droite. Il s'agit plutôt d'un slalom dans le brouillard que l'on ne peut réussir que si l'on sait où sont plantés les piquets. Dans une démarche méthodologique, Michel Montolio nous livre des repères précis, décrivant ce qu'il faut faire à chaque étape. Pour ceux qui veulent et aiment faire.

The extraordinary breakthrough management program - heralded by GE, Motorola, and AlliedSignal - that is sweeping corporate America with its unprecedented ability to achieve superior financial results. Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works.

Ce cours, inspiré par l'étude des capacités de leadership extraordinaires de Steve Jobs, s'appuie sur vingt-cinq ans de collaboration au sein et avec Apple. Il repose aussi sur l'approche intégrale, peu connue en France, mais qui inspire très largement les dirigeants de la Silicon Valley. Cette approche utilise des perspectives multiples, potentiellement contradictoires pour rendre compte de la réalité. Elle fournit un cadre très efficace pour penser le leadership individuel et collectif au sein d'une entreprise en définissant les cinq niveaux de leadership.

How to climb the corporate ladder in the 21st century as a young manager and lead a successful team, even with little experience. What does it take to be a leader? Why do others get promoted, yet you have been in the same position for ages? Are you tired of being led by a bad manager–one who micromanages and creates a stressful and panic attack-enabling work environment–not to mention the red tape and bureaucracy? If you ask these critical questions, you are ready to lead.

Transform your teaching experience and regain control of your classroom. DISCOVER HOW TO GUIDE AND CONTROL STUDENT BEHAVIOR IN JUST 5 EASY STEPS and start seeing results immediately!

In Project Management QuickStart Guide, author, speaker, trainer, and project management expert Chris Croft draws on his 30+ years of experience to deliver a comprehensive guide for would-be project managers, experienced project planners, and everyone in between.

It’s hard to avoid innovation these days. Nearly every product gets marketed as being disruptive, whether it’s genuinely a new invention or just a new toothbrush. But in this manifesto on the state of American work, historians of technology Lee Vinsel and Andrew L. Russell argue that our way of thinking about and pursuing innovation has made us poorer, less safe, and — ironically — less innovative. Drawing on years of original research and reporting, The Innovation Delusion shows how the ideology of change for its own sake has proved a disaster.

Change for Good is a new system for making social change through business that reflects Paul’s experience over the last 35 years. One of the core principles of Change for Good is including people with lived experience of social problems in identifying promising solutions and collaborating to bring these solutions to life. This methodology can create impactful and sustainable social change in society in ways that aren’t possible when executives make decisions in their boardrooms that are intended to impact the lives of vulnerable people.

"Preserving the legacy of Arizona’s John McCain as one of the country’s most iconic statesmen is important work for the public trust and annals of history. As McCain’s first press secretary, Marla Sheiner, brings to historians and chroniclers a collection of rare documents from his first Congressional campaign and testaments to his leadership."