Leadership Coaching Business

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

Talk to me. From Kim Bearden, cofounder of Ron Clark Academy and author of the best-selling book Crash Course: The Life Lessons My Students Taught Me, comes a powerful guide for improving communication and building better relationships. Whether you are a teacher, administrator, parent, or business professional, chances are you struggle at times to find the right words. Talk to Me gives you those words. In this instructional and inspirational handbook, you’ll learn how to choose words that inspire, encourage, and move people to action.

Pas toujours simple de bien gérer la relation avec son équipe, son boss, ses collègues ! Comment satisfaire un chef ultra exigeant ? Comment s'investir quand les autres sont démotivés ? Comment surmonter la résistance d'un collaborateur ? Comment avoir confiance quand les autres en manquent ? Comment mieux vivre les conflits ? Estelle Boutan et Karine Aubry vous présentent une démarche innovante, parfois surprenante pour répondre à ces questions.

Every dealer sells F&I products, and most dealers understand the importance of the F&I department in terms of its contribution to the bottom line. Unfortunately, F&I is not a regulated profession, meaning one doesn't need any type of state license to practice, and because of that there is very little formal education available. The actual management of the F&I department, product selection, and different types of participation programs are largely ignored, so most dealers, general managers, and finance managers must figure out these aspects in real time, on the job.

What’s the big idea? Jaime Cabrera has been asking this question and leading creative teams to the answer for over 25 years. Inspired by and featuring conversations with dozens of top creative directors from around the world on his popular podcast Confessions of a Creative Director, What’s the Big Idea is a must-have resource for any ambitious creative looking to advance their career as a creative leader at an agency, brand, or organization of any kind.

Drawing on the existing research, personal transition anecdotes, and first-hand experience coaching more than 500 individuals through career changes, Career Clarity walks you through a simple approach to find fulfilling work. In this book, you’ll learn an adaptive strategy for how to define success on your own terms, identify roles that fit your values, and transition into energizing work that lets you grow.

Serve Up, Coach Down tells leaders in the middle just how powerful they are without pretending that leading employees and reporting to bosses don't require different skills. It fills the gap between the books those leaders consume and the information they actually need and answers the big questions that constantly confound leaders and their companies: Why do leaders who care about their teams still struggle to gain their boss's approval? Why do those same leaders who feel they serve their teams have so much difficulty getting teams to step it up and go beyond the basic requirements of their jobs?

Introducing The Executive Coaching Bible, the fast and simple way to elevate your business leadership and master effective communication. If you're looking for the definitive guide on becoming an effective leader and you're serious about upping your skills to stand out amongst the rest, this one is a must-listen. Instead of paying hundreds of dollars for a generic "business mentor," you can find all the same valuable insights in this one true guide, which you can listen to until you're completely confident in your new skills.

I wrote The Power of Writing Well to address everything managers, leaders, engineers, scientists, and others need to be better senders and receivers, not to cover everything they need to know about the language or to be the perfect sender or receiver; nobody is.

In Full Out, “the Bill Belichick of cheerleading” (The Cut) Coach Monica Aldama shares how she built one of the most successful and beloved cheerleading programs in the country. Her uncompromising brand of discipline and consistency goes far beyond the mat - showing how the principles of building a winning team apply to personal goals, the corporate world, parenting, and all aspects of life.

Kentucky basketball coach John Calipari is known for his unparalleled ability to recruit the nation's best young players, some of whom will spend just one year with him before going to the NBA, and convincing them to commit to the team without sacrificing their personal goals. It is a promise he makes to them: "Fully invest in the present - and each other - and I guarantee it will serve your future." Here, for the first time, he distills his team-building methods in ways that apply to CEOs, business owners, and more.

With the world changing so rapidly, many leaders are struggling to find new ways to make a significant and positive impact on their team. The key, says Tom Ziglar, is to consistently bring out the best in everyone by focusing on 10 core virtues: kindness, humility, respect, persistence, selflessness, encouragement, positive expectations, self-control, firmness, and hope. Delivering cutting-edge new research, wisdom gleaned from experience, and poignant insights from his work at Zig Ziglar Corp, Tom Ziglar identifies the communication styles that will keep everyone on the same page.

Leadership first, location second. As more organizations adopt a remote workforce, the challenges of leading at a distance become more urgent than ever. The cofounders of the Remote Leadership Institute, Kevin Eikenberry and Wayne Turmel, show leaders how to guide their teams by recalling the foundational principles of leadership. The authors' “Three-O” model refocuses leaders to think about outcomes, others, and ourselves - elements of leadership that remain unchanged, whether employees are down the hall or halfway around the world.

Coaching is a skill needed by almost every leader and manager today. Your workforce is looking for a developmental mindset that is focused on not just their productivity, but also on their growth and development. Coaching is something that you can do with those at work as well as with your family and those in your community. This audiobook will get you up and coaching others around you.

Ego, arrogance and narcissism commonly describe ineffective leadership. Nobody likes a show off, but it also doesn’t work to shrink into the shadows. Ben Fauske had significant confidence issues early in his career and he was miserable. After years of struggle, he discovered a pattern that some of the greatest recording artists have used to overcome confidence issues and find success. He called it Authentic Confidence, and the process dramatically improved his career.

The world’s best teams don’t win because of leadership alone. They win because of teamship. Yet when it comes to success, it is leaders who are lauded; too little attention is given to the transformation of the team itself. We’ve all but ignored how to extract billions of dollars of shareholder value from the interdependency of talent in teams, Keith Ferrazzi argues. Upgrading teams is one of the least curated and under-leveraged opportunities for success. It is time to focus on teamship.

El coaching es un camino para superar limitaciones. Este libro propone recorrer ese camino asistidos por la Programación Neurolingüística –PNL- y la Ontología del Lenguaje, dos modelos poderosos que, integrados, se refuerzan mutuamente y se constituyen en la base de una profunda transformación, tanto personal como organizacional. Quienes asuman este desafío, podrán comprometerse intensamente a su vez en la transformación del mundo, aceptando la responsabilidad por el futuro.

Great leaders know that the culture of the business is what drives it. They know that the focus needs to be on the success of the business, not them, and they demonstrate that through their actions. Great leaders recognize and understand their moods, emotions, and drive, as well as their effect on others. They know they will get back from their people the behavior they exhibit, reward, and tolerate, and that will become the culture.

Over the last 15 years, Coaching and Mentoring has become the go-to guide for anyone looking to develop their coaching and mentoring skills at individual, team or organizational level. Clear and accessible, it uses practical tools and best practice to demonstrate how to relate theoretical models to specific situations to gain real benefits. Now in its 3rd edition, Coaching and Mentoring has been fully updated to cover the latest thinking and developments in this area including extended coverage of coaching supervision.

In many ways, you are already a leader because you have the necessary skills to master your field, but can you motivate and engage your team to do their best? This is where coaching comes in. The Art of Coaching means more than just telling people what to do or how to do their job, but it's to lift them up, encourage them to become the best they can be, and hone their skills so they can find fulfillment in what they do.