Leadership Coaching

Every dealer sells F&I products, and most dealers understand the importance of the F&I department in terms of its contribution to the bottom line. Unfortunately, F&I is not a regulated profession, meaning one doesn't need any type of state license to practice, and because of that there is very little formal education available. The actual management of the F&I department, product selection, and different types of participation programs are largely ignored, so most dealers, general managers, and finance managers must figure out these aspects in real time, on the job.

What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience. Ben and I created this book with that in mind. When you feel like there is much more to be done in how you serve your clients, we’ve got you. For a long time, marketers--specifically in the online space--have been making bolder and bolder promises.

What does it take to become a career coach running a successful business? What about getting raving "thank you" notes from your clients? Or, maybe, you just want to learn how to get coaching clients to come to you instead of having to chase them down. This guide teaches you to attract clients, turn them into raving fans for life, and put the process on autopilot so you can build the coaching business of your dreams.

Great companies know that attracting and retaining the best people requires having a great business culture in place. Keith Hertling, a lifelong leader and the vice president of leadership, coaching and culture for Jersey Mikes Franchise Systems, the popular sandwich chain, explores how to create and maintain a great culture in this guide for business owners, managers, and employees.

Group and Team Coaching offers a new perspective on the "secret life of groups", the subconscious and non-verbal processes through which people learn and communicate in groups and teams. Updated with new research and including a wealth of vignettes and case studies, it will be essential listening for coaches who work with groups and teams as well as leaders commissioning coaching; the second edition features new guidance for leaders and managers, an updated introduction and new expanded practical sections on working with teams, working on the phone.

Are you ready to create, inspire, and lead your own amazing salon team? Salon owners, this book is for you. It equips you with the business smarts you need to build a team of people you love and trust, so you can reap the rewards you deserve: money, time, freedom, and choice.

Maynard Webb has helped found, fund, and grow dozens of successful companies. Webb now shares his lessons with the rest of America’s aspiring entrepreneurs in Dear Founder. Dear Founder is rich with sound advice on an array of business topics, from turning your idea into a reality to building a culture, to reaching key financial goals. This audiobook is an indispensable guide to navigating the realities, risks, and rewards of being your own boss - and founding the company of your dreams.

The Best Seller is written through the eyes of a young professional stumbling in her sales career. Along the way, she meets several mentors who help to change her perspective and teach her that influence is not dependent on "who you know", it's about "who knows you and trusts you".

Paul Falcone, author of 101 Difficult Conversations to Have with Employees and renowned HR and leadership expert, gives you powerful scripts and templates you can apply immediately to your employee reviews and development conversations. This handy quick-guide turns a task many managers dread—giving performance reviews—into a positive opportunity to hone your leadership skills and guide your employees to the path for success.

The world’s best teams don’t win because of leadership alone. They win because of teamship. Yet when it comes to success, it is leaders who are lauded; too little attention is given to the transformation of the team itself. We’ve all but ignored how to extract billions of dollars of shareholder value from the interdependency of talent in teams, Keith Ferrazzi argues. Upgrading teams is one of the least curated and under-leveraged opportunities for success. It is time to focus on teamship.

Sur le terrain, en entreprise et au quotidien, les règles de la gestion d'équipe sont partout les mêmes. Les découvrir (ou les redécouvrir) en situations réelles, avec des exemples pris aux meilleures sources du rugby est tout à fait passionnant. Dans ce livre, Abdelatif Benazzi ne nous donne pas seulement des cas et des impressions vécus de l'intérieur, il en tire des règles générales de comportement applicables au quotidien.

Today, we understand quality teaching better than ever. We have skillful teachers doing a great job in our classrooms. But when we have quality teaching and are still not achieving the results we're looking for, it's a sign that we don't have a teaching problem. What we have is a learning problem.

Lisa Z. Fain and Lois J. Zachary offer a timely, evidence-based, practical guide for helping mentors develop the level of cultural competency needed to bridge differences. Firmly rooted in Zachary’s well-known four-part mentoring model, the book uses three fictional scenarios featuring three pairs of diverse mentors and mentees to illustrate how key concepts can play out in real life. It offers an array of accessible tools and strategies designed to help you increase your self-awareness and prepare you to embrace and leverage differences in your mentoring relationships.

Most organizations are terrified of conflict, seeing it as a sign of trouble. But clinical psychologist and transformative communication expert Dr. Nate Regier says conflict is really just a kind of energy that can be used for good or ill. With the concepts and tools he shares in this book, you can turn conflict into a partner for positive change.

Leadership comes from within, but you can’t find it until you know where to look. Here’s what you need to know.... Have you just found yourself rising into a leadership role and aren’t quite sure what to do about it? Or maybe you’re still dreaming of the day this happens to you and want to be prepared when it comes? That voice inside of you that’s constantly encouraging you to stand up and lead isn’t going anywhere - it’s time to embrace it.

A pioneering book, Unfiltered: The CEO and the Coach, for the first time, opens the doors that normally shield the confidential world of coaching conversations. The book, through its candour, helps listeners fully grasp the life-changing impact that coaching can have. Conceived as a leadership development book, the authors share the narratives (both individual and mutual) of their partnership over the course of five years.

Like any established profession, coaching is full of unexamined assumptions. These need to be regularly questioned and tested to keep the profession vital and valuable. Coaches need to engage in the same kind of scrutiny and self-examination that offers such powerful benefits to their clients.

Two veteran executive coaches help today's leaders learn how to retain and inspire their teams through the one thing their research has found works: Leading with Heart. In this audio, leadership coaches John Baird and Edward Sullivan share hundreds of hours of research and firsthand accounts of guiding leaders at some of the world's most respected big brands and small startups (Apple, Nike, Google, and Slack to name a few).

What if you didn’t have to change everything in your career to change your life at work? There’s a fresh answer to help you make better career decisions without resorting to the drastic measures of changing careers, finding a new job, starting a business, or bowing to an early and unwanted retirement - and without settling or sacrificing your health, family life, and well-being. Darcy Eikenberg shares simple, practical ways to reset how you think, revise what you say, and rescue your career without quitting, feeling stuck, or changing everything in your life.

Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem, the service rep who thinks outside the box and creates unshakeable customer loyalty? These are more than "good employees". - these are "hidden leaders", and they are critical to an organization's long-term success.