Leadership Culture

At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree.

Focusing on culture eliminates ineffective patterns, sets a more positive course, and then perpetuates that course - all on its own. That's the beauty of leading a culture instead of just a company, and that is exactly what The Culture Fix is designed to show you. In just 90 days, Will Scott pulls apart nine deeds in order to bring your company's culture alive and into a thriving, driven organism that goes beyond the four walls of your building.

Over six years, long-time Sports Illustrated editor Don Yaeger was invited by some of the greatest companies in the world to speak about the habits of high-performing individuals. From Microsoft and Starbucks to the New England Patriots and San Antonio Spurs, what do some organizations do seemingly better than most of their opponents? Don identified 16 habits that drive high-performing teams. Building on stories, examples, and first-hand accounts, each chapter in Great Teams comes with applicable examples on how to apply these characteristics in any organization.

Microsoft President Brad Smith operates by a simple core belief: When your technology changes the world, you bear a responsibility to help address the world you have helped create. This might seem uncontroversial, but it flies in the face of a tech sector long obsessed with rapid growth and sometimes on disruption as an end in itself. While sweeping digital transformation holds great promise, we have reached an inflection point. The world has turned information technology into both a powerful tool and a formidable weapon.

Kathy Caprino guides women to take the reins in their careers by identifying and overcoming the seven most damaging power gaps holding them back and accessing new levels of internal and external power to propel you forward to the success you want and deserve. The business world has been forever changed by the important progress and contributions that women have made. Yet, with only 38 percent of manager roles and 22 percent of C-suite positions being held by women, women continue to struggle to achieve the reward, respect, and authority they have earned.

Tom Kelley, author of The Art of Innovation and the general manager of IDEO, the world-famous design firm, illuminates the strategies IDEO used to beat the devil's advocate and drive creativity throughout the organization.

Committed Teams: Three Steps to Inspiring Passion and Performance is based on a deceptively simple philosophy: set a direction, try to stay on track, and make adjustments when necessary. Easy to do? Hardly - especially when the typical workday is time-crunched, stressful, and deadline-driven. Drawing on research done at the Wharton School of Business, the authors reveal how to deliver results under these tough conditions.

As millennials and Generation Z (1980-2012) begin taking leadership roles in our churches, communities, and organizations, they face unique challenges. Like Daniel, who found himself in Nebuchadnezzar’s palace, a place foreign to his leaders and mentors in Jerusalem, young leaders today find themselves leading in an environment very different than that experienced by their parents and teachers. Lessons from Daniel’s life provide valuable insight for godly leaders of all ages as we navigate the leadership challenges of our day and prepare those who will lead in the future.

We are living in an epidemic of disengagement and despair that calls us to action. Awakening Compassion at Work answers the call, showing us new ways to enliven the humanity of work and in so doing address the suffering of the world and create an innovative, optimistic, and engaged workforce.

Successful leaders build and maintain productive, mutually-beneficial relationships - inside and outside of their organizations. They purposefully shape workplace culture that retains talent, cultivates innovation and supports the organization's goals. And they achieve excellence in teamwork and organizational execution - the nuts and bolts of collaborative action that actually produces desired results.

Are you feeling less engaged, less committed and more skeptical at work? Do you find yourself isolated? Or are you caught in the middle of co-workers’ interpersonal conflicts? If so, you may be experiencing the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. We’ve all been there, but few of us know how to rebuild that trust. Dennis and Michelle Reina have spent their careers researching and measuring workplace trust.

Decades of research demonstrates that we often have an over-inflated sense of self and are rarely as good as we believe. Perfectly Confident is the first book to bring together the best psychological and economic studies to explain exactly what confidence is, when it can be helpful, and when it can be destructive in our lives.

Imagine a world where personal and professional growth are combined, where improving your relationships and owning your strengths at work translate directly into the rest of your life. Creating a company culture like that is not a dream. Through personal stories and real-life conversations, Jonathan Raymond takes you into the room with managers and employees where real culture change happens and shows you a new kind of employee mentoring where each person gets the real-time feedback, support, and clear boundaries we all need.

There's so much more to the role of culture in business than etiquette and local customs. Recognizing its importance - and providing a clear-eyed look at how it works in real-life scenarios - is why Riding the Waves of Culture became essential learning when it was first published in 1997.

When you finish this audiobook, you will know how to win somebody over to your team and bring them on your journey. Do I trust our way? We trust it enough to be different by design: We are the only company of our type in the world to guarantee 100 percent performance of the people we recommend you hire. And we guarantee that, not for a week or a month, but for 365 days. We know it works. Very few people are going to join your company and stay for 20 years, but they will choose to make you part of their journey, just as you choose them to be a part of your organization’s journey.

We've decided by consensus that consensus is good. In In Defense of Troublemakers, psychologist Charlan Nemeth argues that this principle is completely wrong: left unchallenged, the majority opinion is often biased, unoriginal, or false. It leads planes and markets to crash, causes juries to convict innocent people, and can quite literally make people think blue is green. In the name of comity, we embrace stupidity. We can make better decisions by embracing dissent. Dissent forces us to question the status quo, consider more information, and engage in creative decision-making.

Discover eight radical lessons from 100 of the world’s most inspiring organisations. Today’s workplaces are broken. Badly broken. The good news? There is a better way. And it's not just theory. It's already practiced in pioneering organisations around the globe. Drawing on Minnaar and De Morree’s visits to 100+ of the world’s most progressive organisations, this audiobook gives direct evidence that you can make work enjoyable and rewarding, while boosting performance and success.

The Talent War explores how US Special Operations Forces assess, select, and develop their world-class talent. You'll learn how to adopt a talent mindset, the single greatest weapon you can possess in the war for talent. When your organization reflects this mindset, you will hire, train, and develop the right people and put them in the best positions to make decisions that allow you to retake the advantage and win the war.

Managers will learn how and why to stop bullying; prepare executives to lead the campaign and to resist undermining efforts of subordinates; and create a new, positive role for human resources. Outlining the required steps, The Bullying-Free Workplace includes information on how to create a preventive policy that brings consequences, like never before, when violated.

Sexism. Self-doubt. Invisibility. When you're one of the only women in your workplace, it can be difficult to gain your footing. Organizations need to change, but in the meantime, women can find success in these settings—and even flourish in them. Thriving in a Male-Dominated Workplace provides the advice you need to ensure your professional growth in roles and industries that have traditionally been filled by and controlled by men.