Leadership Elephant

All too often CIOs can get caught up in all of the technical details of the job: boosting uptime, replacing servers, guarding against cyber criminals, etc. What we tend to forget is that IT exists to serve the rest of the business and they are there (in most cases) to make money. This means that there needs to be a business side to IT and that is one of a CIO's key responsibilities.

As an IT manager, one of your most valuable possessions is your career. At your firm, you are the only person who is going to be spending any time worrying about your career: how's it going, what is your next step, what could you be doing better? These are all vital questions for you to be able to answer if you want to advance in your career.

As an IT manager you understand the value of technology. It's what provides our teams with the tools that we can use to accomplish great things for our company. The challenge that we run into is that technology is always changing. This means that as an IT manager you have a responsibility to stay on top of all of the various technologies that your team will be called on to make use of.

What is a product manager without a product? Nothing. That's why it's so very important that when a product is being developed that the product manager be involved. Now exactly how best to go about doing that is an entirely different question. The process from having an idea for a product to actually having a product is a long and treacherous road. So many things can go wrong that either cause the schedule to have to be extended or cause a product with the wrong features to be developed.

Every company wants to grow and become more successful. There is no magic formula to make this happen, but it is generally agreed that in order for this to happen the company cannot stand still. Instead, they always have to be trying new things and growing. In an IT team, in order to make this kind of growth occur, innovation has to be encouraged to happen. All too often the workers on the team can get too involved in their day-to-day tasks to spend any time thinking about innovation. That's where the IT manager has to step in.

What does it really mean to be a CIO? You sure won't be writing any software any more. You won't be stringing network cables or updating firewall parameters. What does a CIO really do? I've got some bad news for you: CIOs manage.

When we enter into a negotiation, we simply don't know everything that we need to know. What this means for us is that we've got to use the negotiation to do some exploring - we've got to get answers to the questions that are unanswered when we start.

There are a number of different ways to make yourself more powerful in a negotiation. Bringing a team to the table is one way to go about doing this, but there are advantages and disadvantages to doing it. Not all negotiations are done by ourselves. If we choose to bring in a professional negotiator to do our dirty work for us, then we're going to need to know how to find out if they truly know their stuff.

At the heart of what it means to be a product manager lies the ability to market your product. No matter if you are trying to get people inside of your company to provide you with the resources or funding that your product needs in order to get out the door or if it's customers that you are after, you've got to be able to paint a picture of your product that makes people want it.

In order to be a success, a CIO needs to be able to find and work with partners. These partners have to be committed to the same things that the CIO is: the overall success of his or her company and IT department. However, finding the right partners can be quite a challenge. All too often alliances don't work out. CIOs need to take the time and study why some of these relationships are successful while others are not.

The job of a product manager is made even more difficult by the simple fact that it really does not come with any clear instructions on how to do it correctly. As product managers we are constantly searching for ways to become better. One of the things that every product manager quickly realizes is that their career success is very closely tied to the financial success of their product.

An IT manager's budget controls what he and his team are going to be able to accomplish this year. No, creating a budget may not be the most enjoyable thing that you'll be called on to do, but it just might be the most important. The challenge that a lot of IT managers have when it comes to creating a good budget is that it requires them to master a number of terms and concepts that they may never have encountered in school.

All too often we find ourselves in the position of being an IT manager with little or no training on what it takes to correctly staff a team. This is a critical skill for us to have. Ultimately, the success of an IT manager rests on how his/her team preforms. You might think that staffing is all about hiring the right people to come and join your team. It turns out that there is a lot more to this. Staffing involves attracting and retaining the right people. However, it also deals with knowing when it is time to let the wrong members of your team go.

Congratulations - you are an IT manager and you've been given a budget to work with. Oh, oh, now what? Oh, and if you're going to want any money next year, you had better learn how to ask for more money. This budget stuff can be tricky. The fact that we talk about budgets using a vocabulary that most IT managers probably don't have (or at least don't use every day) makes it just a bit harder.

How your next negotiation is going to turn out will be determined by how you open the negotiation. No matter if the other side is a push-over or a tough customer, you are going to have to decide how you want the negotiation to start and then you are going to have to take steps to make it happen.

What a great world this would be if only we could sit down at a negotiating table, have both sides make a few concessions and then we'd suddenly have the deal that we were all hoping to be able to reach. Sadly, getting that perfect deal takes a great deal more effort on both sides.

When you start a negotiation, there is a great deal that you don't know. No matter how much homework and research that you've done in order to better understand the other side of the table and their position, there will always be things that you don’t know. This means that there will be a great deal that you will have to learn while the negotiation is going on. In order for this to happen, you are going to have to master the skill of exploring what is possible during the negotiation.

In the end, it all comes down to what your customer wants to tell you about your product. However, how many of us have been taught how to listen to our customers?

In today's fast-paced Information Technology (IT) field, Chief Information Officers (CIOs) are being asked to do more than ever. No longer is it enough to just make sure that the company's various servers and email systems are up and operating correctly, now CIOs have to play a role in setting the company's overall strategic direction.

Every negotiation starts with an opening. It's what we all do at the start of a negotiation. What a lot of us don't realize is that how we handle the opening of a negotiation can have a big impact on how the rest of the negotiation goes. The very possibility of success may hinge on how we start things off.