Leadership Elephant

All too often we find ourselves in the position of being an IT manager with little or no training on what it takes to correctly staff a team. This is a critical skill for us to have. Ultimately, the success of an IT manager rests on how his/her team preforms. You might think that staffing is all about hiring the right people to come and join your team. It turns out that there is a lot more to this. Staffing involves attracting and retaining the right people. However, it also deals with knowing when it is time to let the wrong members of your team go.

Congratulations - you are an IT manager and you've been given a budget to work with. Oh, oh, now what? Oh, and if you're going to want any money next year, you had better learn how to ask for more money. This budget stuff can be tricky. The fact that we talk about budgets using a vocabulary that most IT managers probably don't have (or at least don't use every day) makes it just a bit harder.

How your next negotiation is going to turn out will be determined by how you open the negotiation. No matter if the other side is a push-over or a tough customer, you are going to have to decide how you want the negotiation to start and then you are going to have to take steps to make it happen.

What a great world this would be if only we could sit down at a negotiating table, have both sides make a few concessions and then we'd suddenly have the deal that we were all hoping to be able to reach. Sadly, getting that perfect deal takes a great deal more effort on both sides.

When you start a negotiation, there is a great deal that you don't know. No matter how much homework and research that you've done in order to better understand the other side of the table and their position, there will always be things that you don’t know. This means that there will be a great deal that you will have to learn while the negotiation is going on. In order for this to happen, you are going to have to master the skill of exploring what is possible during the negotiation.

In the end, it all comes down to what your customer wants to tell you about your product. However, how many of us have been taught how to listen to our customers?

In today's fast-paced Information Technology (IT) field, Chief Information Officers (CIOs) are being asked to do more than ever. No longer is it enough to just make sure that the company's various servers and email systems are up and operating correctly, now CIOs have to play a role in setting the company's overall strategic direction.

When we sit down to negotiate, we are really entering into a very specialized conversation with the other side of the table. We have a set of goals and they have their own set of goals. The purpose of the negotiation conversation is to find out if there is a way that the needs of both sides of the table can be met.

Every negotiation starts with an opening. It's what we all do at the start of a negotiation. What a lot of us don't realize is that how we handle the opening of a negotiation can have a big impact on how the rest of the negotiation goes. The very possibility of success may hinge on how we start things off.