Leadership Essentials

The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

This essential guide, with its dozens of examples and case studies, breaks down every element of the development and management of a cybersecurity program for the executive. From understanding the need, to core risk management principles, to threats, tools, roles, and responsibilities, this book walks the listener through each step of developing and implementing a cybersecurity program. If you're a business manager or executive who needs to make sense of cybersecurity, this audiobook demystifies it for you.

You have a limited amount of time to create software, especially when you’re given a deadline, self-imposed or not. You’ll want to make sure that the software you build is at least decent but more importantly, on time. How do you balance quality with time? This audiobook dives into these very important topics. After listening to Scrum Essentials, you will know about scrum roles, sprints, scrum artifacts, and much more.

Each term is arranged alphabetically, making it easy to find, with a formal definition, then a simple jargon-free explanation, and then a real-life example. If you think that Artificial intelligence (AI) is only for IT experts, not leaders or executives, or that understanding AI terms requires a technical background or prior IT knowledge, then this is the book for you.

In The Chief Executive Operating System, veteran CEO Joel Trammell and executive coach Sherif Sakr present a concise, systematic guide to being a truly great chief executive. Filling a wide gap around CEO-specific guidance in the management literature, the authors draw on decades of leadership and client work to deliver a practical CEO operating system that works.

What makes a great team tick? Leadership guru John C. Maxwell says the answer is simple: great players. In 17 Essential Qualities of a Team Player, Maxwell teaches leaders how to develop better players and teaches each player how he or she can achieve true greatness from the inside out. Drawing on examples from some of history's most winning team players--including Quincy Jones, Ronald Reagan, and Bob Taylor--he shows readers how to develop qualities such as discipline, enthusiasm, communication, preparation, and commitment.

Are you ready to double the profit in your salon business and cut your stress in half? This audiobook is for the salon owner who wants to create an amazing experience for their clients and run a successful business that leaves them the time, energy, and money they need to enjoy family, friends, and hobbies.

Whether you are forced to negotiate a high-pressure business deal or confront an angry family member, within the chapters of this book you will learn how to manage your emotions and quickly process information during stressful situations. You will learn how to effectively read your counterparts and how to decipher their words and body language. This book will properly prepare you for conflict and how to effectively use these skills in multiple real-world situations.

Agile project management has grown in popularity over the past several years. Change is occurring so fast that many organizations are unable to keep up with the demands of a changing global world. Your ability to quickly change and adapt to your environment will make or break, not only your career but could be the deciding factor as to whether your company survives in the coming years.

Congratulations! You’ve made it to your teens! This is an important phase of life, packed with discoveries about yourself, the people around you, and the world you live in. The teenage years mark the beginning of a new chapter where you’ll figure out what being an adult is all about. You’ll begin to settle into WHO you are, HOW you feel, and WHAT you want from life.

This guide transcends the traditional book format, serving as your comprehensive mentor through the elaborate and challenging terrains of the PMP exam. Imbued with a solid study strategy, it pledges to demystify complex concepts, assist in applying essential project management principles practically, and instill a confident, exam-ready mindset.

While it may not look like it, women have been dominating the digital sphere and investing in cryptocurrencies, NFTs, and the Metaverse. There are tons of NFTs led by women in an effort to change the stereotype, more women are investing in cryptocurrencies, and many female names are hitting headlines around the Metaverse.

Insights from the latest research on team emotional intelligence and TalentSmartEQ’s research trends from working with over 200 teams (with 2000+ team members) combine to bring EQ know-how to the team level. Team Emotional Intelligence 2.0 delivers practical strategies and showcases how an emotionally intelligent team is far more than the sum of its parts. This book delivers 53 strategies and a step-by-step process for increasing team EQ skills so team leaders and anyone who’s a member of a team can achieve peak performance and reach their goals.

Times of crisis call for revolutionary leadership. What better model could we have for courage and creativity under fire than those who found themselves in positions of leadership during the American Revolutionary War? Now Pat Williams helps you apply their genius to your sphere of influence. Through the remarkable stories of more than 25 leaders of the American Revolution, you'll discover fresh insight into how great leaders are formed, refined, tested, and strengthened.

In Read Before Leading, I share unfiltered stories from my experience as a fire chief, where I quickly learned that effective leadership isn’t just about success—it’s about embracing failure, learning from mistakes, and returning stronger. This book doesn’t sugarcoat the challenges leaders face; it underscores the vital importance of accountability and owning both wins and setbacks.

Time for Change: Four Essential Skills for Transformational School and District Leaders (Educational Leadership Development for Change Management) offers powerful guidance for those seeking to develop and strengthen the educational leadership skills needed for change management. Throughout this authoritative guide, Anthony Muhammad and Luis F. Cruz share concrete tools and strategies that will prepare you to lead your school toward lasting, meaningful change.

It’s time for a new vision of leadership, one with more heart, more connection, more honesty, and deeper vulnerability. Whether you have been newly promoted to a leadership position or have been in the seat for many years, there is something for everyone in this book. You may have noticed that employing the same skills and tactics you used in your role as a team member now that you’re a leader has left you with some major bumps and bruises.

All projects are inherently risky, and complex ones can potentially be the downfall for even the most experienced project manager. From technical challenges and resource issues to unrealistic deadlines and problems with your subcontractors, any number of things can go wrong. Fully updated, consistent with PMI® standards, and addressing “VUCA” (Volatility, Uncertainty, Complexity, and Ambiguity), this book remains the definitive resource for project managers seeking to be proactive in their efforts to guard against failure and minimize unwanted surprises.

In this new book, the Napoleon Hill Foundation's own executive director puts Hill's essential principles right at your fingertips. Filled with fascinating stories from Dolly Parton, Jeffrey Gitomer, Chief Poly Emenike, and Joe Dudley, Jr.--iconic figures who each applied Hill's principles to their own lives--Everything I Know About Success I Learned from Napoleon Hill lays out the tools needed to uncover the secrets of growth, creativity, power, and achievement inside all of us.

Hailed as America’s greatest civil rights advocate, Martin Luther King, Jr. inspired the people of the United States to demand equality, regardless of the color of their skin. And he did it peacefully. Time may have passed, but in today’s world, his teachings are needed more than ever. With Martin Luther King, Jr.’s wisdom and unwavering dedication to making the opposition listen, you can become a peaceful leader and advocate for the way the world should look, no matter who stands in your way.