Leadership Essentials

The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

Drawing on rich and instructive stories of clients, leaders, artists, and athletes, as well as research by experts, the author brings together the best of both Western management thinking and Eastern philosophy to provide a holistic yet hands-on approach. The Leader You Want to Be is the indispensable guide to helping you tap into and expand your leadership capacity so that you can sustain your optimal level of performance and thrive as a leader.

The practical guide that gives you all the skills you need to succeed as a leader. Discover how to improve your leadership skills by establishing a vision, inspiring others, and championing high performance. Learn how to focus your energy, build relationships, and develop strategies for success - as well as the best ways to lead in difficult situations, such as through a period of business change.

This book is written for everyone involved in the hiring process. It will help hiring managers and recruiters find and hire more top-notch people for any job, from entry-level to CEO. Using the two-question Performance-based Interview, anyone who is involved in assessing candidates will quickly be more effective and more accurate. Just as important, it will help job-seekers find better jobs by giving them an inside view of how most companies look for, assess and hire new employees. Hiring top talent starts by clarifying expectations up front.

Life is not exactly a bed of roses for most innovation leaders and intrapreneurs - those assertive, innovative, corporate risk-takers who passionately turn ideas into profitable products. They take on corporate sacred cows and face down challenges that would cause less driven and less talented people to quickly throw their hands down in defeat. They struggle daily to unleash entrepreneurial thinking while dealing with an army of people fiercely dedicated to maintaining the status quo.

As management ages and prepares to work longer than previous generations, and Millennials join companies at steady rate, companies are suffering through tension and dissonance between Millennials and Boomers, and realizing that they can't just wait for management to age out to fix it. Finding productive ways to work across the generation gap is essential, and the organizations that do this well will have significant strategic advantages over those that don't.

Recent trends suggest that we are moving out of a recession - fairly labeled The Great Recession - into a recovery phase characterized by high unemployment with growth. As such, the business road ahead will be challenging. Growth will be harder to achieve and business failure will be more prevalent. But the best of America's growth businesses will pass through this cycle to experience renewed and hopeful growth in contrast to the high failure rate of those who fail to grow. The numbers are proving this to be the extreme case - a higher upside with a greater failure rate.

With corporations now associated in the public mind primarily with greed and unethical practices, it's more important than ever for leaders to move the focus back onto integrity, honesty, and doing the right thing. Mort Mandel, a CEO whom Peter Drucker esteemed in the same category as Jack Welch and Andy Grove, has spent the past seven decades mixing business and philanthropy, to the great enhancement of both. In this book, Mandel shows how leaders can create lives of both meaning and profitability.

Perhaps no subject about church generates more opinion and passion than worship. Walk with the typical church-going family on their way to the car after the service and just listen. Everybody really does talk about worship. Now, veteran worship leader and experienced ministry coach Mike Harland offers the tools worship leaders need to build biblically-faithful and effective worship ministries without bringing the disruption that often accompanies change.

Change is the one constant in business, and we must adapt or face obsolescence. Yet certain challenges never go away. These are the ten seminal articles by management's most influential experts, on topics of perennial concern to ambitious managers and leaders hungry for inspiration—and ready to run with big ideas to accelerate their own and their companies' success.

This is a highly practical and condensed introduction to solution-focused coaching, offering a simple and clear structure for coaching sessions that is easy to learn. Content is illuminated through exemplary dialogues from real coaching sessions. Narrative explanations create a helpful framework for understanding the general idea of coaching and the practicalities of the solution focused approach. The book targets beginners in coaching who are looking for simple guidance and step-by-step ideas in their learning process.

An inspiring audiobook from best selling Pulling Together author, John J. Murphy! Effective, passionate leadership requires many things. In this audiobook, we cover ten essentials. Every manager, CEO, school administrator and principal should listen to this audio. Leaders are like magnets. Their magnetic field is invisible but is responsible for the most notable property of a magnet: a force that pulls and attracts or repels.

In the stormy seas of today's world economy, organizations need people to own their work, not just rent a spot on the organization chart. All Hands on Deck is a fun-to-listen-to story that is both a business strategy book about creating competitive advantage through corporate culture, and a personal development book that will inspire listeners to be more committed and engaged with their work and their organizations.

A commitment to cultivating mindfulness practices in your business is no longer optional, it is an imperative. Not only will mindful businesses survive in the 21st century, they will thrive as the world grows in its initiative to support integrity, creativity, and diversity in the workplace. Integrating solid and definitive mindfulness practices into your business will create a greater sense of ease, innovation and well-being among your staff. Ultimately, they will feel safer and more self-assured, and in doing so will develop a loyalty to you and your business.

Whether you are forced to negotiate a high-pressure business deal or confront an angry family member, within the chapters of this book you will learn how to manage your emotions and quickly process information during stressful situations. You will learn how to effectively read your counterparts and how to decipher their words and body language. This book will properly prepare you for conflict and how to effectively use these skills in multiple real-world situations.

All projects are inherently risky, and complex ones can potentially be the downfall for even the most experienced project manager. From technical challenges and resource issues to unrealistic deadlines and problems with your subcontractors, any number of things can go wrong. Fully updated, consistent with PMI® standards, and addressing “VUCA” (Volatility, Uncertainty, Complexity, and Ambiguity), this book remains the definitive resource for project managers seeking to be proactive in their efforts to guard against failure and minimize unwanted surprises.

Strategy decision making and action used to be off limits to all but the select few at the very top of an organization. It was a largely cerebral activity focused on grand long-terms plans made at annual off-site retreats away from the daily challenges of the business. That is no longer the case. The current business environment does not wait for companies to slowly adjust in an annual meeting. The relentless pace of change renders today's long-term future tomorrow's history. Does this mean strategy is no longer useful, or even feasible? No. Good strategists are needed now more than ever.

You're in a matrix, whether you realize it or not. The test: Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams? If you answered ''yes'' to either, you're in a matrix role. Matrix roles are everywhere. The field customer contact person who writes contracts, negotiates delivery and troubleshoots product issues is in a matrix role.

Previously unpublished talks from the Father of Modern Management. Throughout his professional life, Peter F. Drucker inspired millions of business leaders not only through his famous writings, but also through his lectures and keynotes. These speeches contained some of his most valuable insights but had never been published in book form - until now.

Time for Change: Four Essential Skills for Transformational School and District Leaders (Educational Leadership Development for Change Management) offers powerful guidance for those seeking to develop and strengthen the educational leadership skills needed for change management. Throughout this authoritative guide, Anthony Muhammad and Luis F. Cruz share concrete tools and strategies that will prepare you to lead your school toward lasting, meaningful change.