Leadership Growth

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

Great organizations are created by great leaders - leaders who can unleash the highest and best contribution of their team toward their organizations' most critical strategic priorities. This is FranklinCovey's flagship leadership-development program. It takes a "mind-set, skill-set, tool-set" approach to developing leaders who can unleash the talent and capability of their team against the organization's highest priorities.

Tom Golisano understands the fears, risks, and challenges small-business owners face every day - he’s lived it. He has launched and grown his own highly successful businesses and mentored dozens of entrepreneurs, helping them build their own successful companies.

Do you wish you knew how to manage your team better, and get them to commit to your bold vision? The truth is...the majority of managers are simply not very good at goal-setting. (Because they were never taught how to do it properly.) Most corporate goals are never completed on time, and even your highly-educated employees are (usually) not working on essential tasks during the workday. This can be damaging to your career, and can destroy your productivity.

Blue Ocean Shift is the essential follow-up to Blue Ocean Strategy, the classic 3.6 million copy global best seller by world-renowned professors W. Chan Kim and Renee Mauborgne. Drawing on more than a decade of new work, Kim and Mauborgne show you how to move beyond competing, inspire your people's confidence, and seize new growth, guiding you step by step through how to take your organization from a red ocean crowded with competition to a blue ocean of uncontested market space.

Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum by unleashing the most powerful marketing force there is: lasting word-of-mouth support.

Based on a large-scale research study of small group pastors, leaders, and members, Leading Small Groups That Thrive gives church leaders both what they want - practical, straightforward, actual small group member voices and experiences, and compelling guidance on how to build transformational groups complemented with real-life examples and data of successful small groups - and what they need - substantial, challenging insights and a data-driven model grounded in the latest research on church small groups.

How to structure your business for exponential growth. Have you ever wondered why some businesses scale while others fail? For every company that triples in size, thousands lose their momentum and get stuck. Every business leader aspires to achieve and sustain growth, but most come up short. Usually this happens because the early start-up structure is not designed to support their next-stage business strategy. It is not designed to scale. Designed to Scale explains the principles of scalable organizational structure.

Economists insist that recovery is at hand, yet unemployment remains high, real estate values continue to sink, and governments stagger under record deficits. The End of Growth proposes a startling diagnosis: humanity has reached a fundamental turning point in its economic history. The expansionary trajectory of industrial civilization is colliding with non-negotiable natural limits.

American Christianity teaches the centrality of the individual: my will, my experiences, my decision, my heart, my work, and my dedication. Yet we couldn't be more unaware that Christ and His saving and comforting work are being lost. Our minds and hearts are captivated in some way by those who often preach the Christian instead of Christ.

If it's good, it must be God. Right? These days the terms good and God seem synonymous. We believe that what's generally accepted as good must be in line with God's will. Generosity, humility, justice - good. Selfishness, arrogance, cruelty - evil. The distinction seems pretty straightforward. But is that all there is to it? This audiobook will do more than ask you to change your behavior. It will empower you to engage with God on a level that will change every aspect of your life.

Why are you struggling to grow your business when everyone else seems to be crushing their goals? If you needed to triple revenue within the next three years, would you know exactly how to do it? Doubling the size of your business, tripling it, even growing 10 times larger isn't about magic. It's not about privileges, luck, or working harder. There's a template that the world's fastest growing companies follow to achieve and sustain much, much faster growth.

The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch - under the leadership of author Rob Knapp - it has grown increasingly popular within the financial services industry.

No matter what kind of organization you work for, whether it's your own small business or a global Fortune 100 company, your number one goal is success. Predictable Success takes you step-by-step through a startlingly simple, intuitive, and universal process that shows you how to bring sustained, lasting, predictable success to your organization.

In the Bible, God showed us what leadership looks like in his kingdom, and at first, a lot of it seems upside down. The first shall be last. The master shall be the servant. But how can we apply these counterintuitive truths in our own world today? The first step, it turns out, is to become a good follower - a disciple of Christ who always lets him take the lead. Rather than focusing on the nuts and bolts of management, Lead Like Christ looks closely at how leaders can better imitate the greatest leader of all.

In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.

We experience change in four phases. The first is panic. Then we adapt. Then we find a new normal. And then, finally, we reach the phase we could not have imagined in the beginning, the moment when we realize that we wouldn’t go back. Build for Tomorrow is designed to accelerate that process—to help you lessen your panic, adapt faster, define the new normal, and thrive going forward. And it arrives as we all, in some way, have felt a shift in our lives.

Combining the latest neuroscience, leadership, diversity, and mindfulness research with a wealth of practical exercises, award-winning leadership and diversity expert Ritu Bhasin unveils a cutting-edge framework for living and leading more authentically. She also reveals inspiring insights from a range of leaders who have overcome barriers to being authentic - including her own personal journey from lawyer to entrepreneur. The Authenticity Principle is a rallying cry to disrupt the status quo, bring your differences into the light, and help others do the same.

While many leaders have learned to tune out distractions that keep them from being productive, they remain deaf to their inner desires and emotions. In How to Lead in a World of Distraction, Clay Scroggins teaches leaders four simple habits that create space for emotional evaluation and exploration. These helpful practices will empower leaders to replace the chaos of their busy days with emotional competence and awareness that leads to a calmer, more fulfilling life.

Growing a business in the twenty-first century has become a capital intensive and data-driven team sport. In Revenue Operations, an accomplished team of practitioners, academics, and experts provide a proven system for aligning revenue teams and unlocking growth. You'll understand what it takes to successfully transition to the new system of growth without killing your existing business. As a perfectly balanced combination of academic insight and data-driven application, this book belongs on the bookshelves of anyone responsible for driving revenue and growth.