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The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.

We all generate emotional energies. Emotional energies can and do accumulate in our body's energy fields, our living environments, and our businesses, as well as any place we visit or spend any time in. These negative emotional energies can cause havoc in our lives and workplaces. Now you can do something about it. Learn how to protect yourself, family, home, and business from negative energies. This audiobook will teach you everything you need to know.

Roosevelt was a force of nature in his mental toughness, temperament, and work ethic. Although he was far from perfect, he was a creative problem solver who never backed down from a challenge. What drove him to such levels of personal transformation, confidence, heart, and conviction? Let’s find out.

Author Greg Kuhn is a professional educator and a futurist, specializing in framing new paradigms for 21st-century living.

Are you tired of getting outmaneuvered in business deals? Wish you could read your opponents like a seasoned poker player, knowing when to hold firm, bluff, or walk away? This book is your ultimate guide to mastering negotiation by applying the strategies of professional poker players.

Finally, a guide that shows you everything you need to know to start your own trucking company! If you want to learn how to start and learn how to make your business successful, then this audiobook is for you! Here’s the deal: Most people are hesitant to start a trucking company because they have no clue where to start. Fortunately, this audiobook will teach you everything you need to know in order to get started.

Our personal experience is key to who we are and what we do. We judge others by their experience and are judged by ours. Society venerates experience. From doctors to teachers to managers to presidents, the more experience the better. It's not surprising then, that we often fall back on experience when making decisions, an easy way to make judgements about the future, a constant teacher that provides clear lessons. Yet, this intuitive reliance on experience is misplaced.

Right now in America, there are about two million homes with solar panels. Considering there are about 90 million single-family homes, that doesn’t seem like a lot. But consider this: We’re now on track to start adding a million new solar-powered systems each year. It’s taken a while to get here, but solar energy is increasingly becoming a popular option to power the home of the future.

This life-transforming audiobook will teach you how to reprogram yourself in seven simple steps. The truth is that our daily life is governed by habits, not conscious choices. Fortunately, modern psychological science has discovered step-by-step techniques to change these habits. You analyze them using a specific procedure, tweak a few details, and boom! All of a sudden, you’re excited about going to the gym, and you automatically go to bed earlier, and you’ve given up smoking.

A lot of times, our temptations take the better of us. We have goals and ambitions and we have work to do, but we just keep wasting hours at doing things of no use. We look at other people's bodies, physiques, and successes and get jealous of them.You know that you are capable of doing similar or better things but you are just not doing it. Every time you try, you fail only because you don't stick to the plan and give up on it easily. You don’t lack motivation or ideas; you lack discipline.

Saying no should be practiced, mainly if you are used to being too available for quite a while. Ouch! Was that excessively unforgiving? I needed to make sure you were perusing. If you are not used to stating "no" it will feel outsider, peculiar, and uncomfortable. Start little and simple. Practice getting good at small nos. Like no to the servers when they inquire whether you need a beverage other than water at the café. Or on the other hand no to your kid when they have spent their remittance.

Pеорlе соuld еаѕilу grаѕр thе nееd fоr Lеаn Six Sigmа аnd itѕ fundаmеntаl truth: Quаlitу imрrоvеѕ ѕрееd, аnd ѕрееd imрrоvеѕ ԛuаlitу. But I hеаrd оnе ԛuеѕtiоn rереаtеdlу: Hоw dо I аррlу Lеаn Six Sigmа tо a ѕеrviсе оrgаnizаtiоn? Thiѕ bооk brеаkѕ thаt раrаdigm: Almоѕt аll thе аррliсаtiоnѕ оf Lеаn аnd Six Sigmа аrе fоr ѕеrviсеѕ аnd trаnѕасtiоnѕ.

Shopify is an online e-commerce service that allows users to create and run online stores to sell physical products. It offers online retailers a suite of services to simplify the process of running an online store for small merchants. Shopify is a very effective means to earn a passive income. Dropshipping is one of the key investments that pays the most lucrative income. This audiobook explains all that be accomplished with Shopify and provides in-depth details of a person can get started with their own e-commerce service.

To compete with today's increasing globalization and rapidly evolving technologies, individuals, and organizations must take their ability to learn - the foundation for continuous improvement, operational excellence, and innovation - to a much higher level.

Spotify’s algorithm is kind of a black box. Your song releases, you do some marketing, and then it gets thrown onto some algorithmic playlists, sometimes. To most artists, it may as well be completely random, but behind the scenes, there is some very particular code executing purposefully written algorithms. Unfortunately, we have no idea what this algorithm actually is.

Do you want to speak English fluently in various business situations? Listen to "English in Situations. Business English - New Edition". This audio course at intermediate level masters the conversational skills required to communicate freely in the office, when seeking new employment or travelling on a business trip. Each lesson presents a new subject of typical conversations and teaches how to form sentences independently.

Having a passive source of income is one of the best ways of earning an extra income, improving your lifestyle, and getting ahead in life. The most convenient yet affordable way of setting up a passive source of income is starting a dropshipping business. Setting up your own dropshipping business is simple and fast. Anybody can start their own e-commerce retail business using the dropshipping model.

Don’t make the mistake so many other companies make where they just plaster the same material, the same message on every social media platform without thought or finesse. This book will teach you how to master each platform and custom tailor your marketing approach to each platform while still keeping a consistent streamlined branding message.

Want a career as a software engineer? Don’t want to spend years or the money going to school? Have to write code for your current job?The lessons in this book are all things author Tommy Chheng learned are vital to developers during his career. This book will teach you what tools you will need, how to ask the right questions, how to solve a programming problem, the important comptuer science topics, how to get hired, and more.

Meet Justin Campbell. He’s a newly minted MBA who’s landed a coveted job in consulting. He’s headed to Chicago to serve HGS, a large client with an intriguing new technology its executives haven’t yet decided how to exploit. Constrained by a short timeline and limited information, Justin and his team use state-of-the-art strategy tools to analyze various possibilities. But Justin soon finds the application of his strategy toolkit isn’t as straightforward as he’d expected.